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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Game won't launch post patch

kdawgenigmakdawgenigma Member Posts: 300 Arc User
edited September 2014 in Windows and General: PC, Network, and Other Technical Issues
"Unable to initialize on-demand patching and connect to patch server: the connection was idle for too long."


Have never seen this before. Only thing different from when I played yesterday is the patch.

Gets to the Cryptic loading screen then gives the above message.
-Rule of Acquisition #113: Always have sex with the boss.
-I am one of the many victims from the hijacked Caspian Division.
I will not let the childish acts of a criminal ruin this game for me.
-The actions of Cryptic, on the other hand......
Post edited by kdawgenigma on

Comments

  • Options
    starchasernxstarchasernx Member Posts: 27 Arc User
    edited September 2014
    I too can not run the game after this patch. I get the same error message.
  • Options
    kdawgenigmakdawgenigma Member Posts: 300 Arc User
    edited September 2014
    Next day. still happening
    -Rule of Acquisition #113: Always have sex with the boss.
    -I am one of the many victims from the hijacked Caspian Division.
    I will not let the childish acts of a criminal ruin this game for me.
    -The actions of Cryptic, on the other hand......
  • Options
    kdawgenigmakdawgenigma Member Posts: 300 Arc User
    edited September 2014
    Nettest:

    nettest attempt #1

    contacting nettest server..
    Local IP: 173.23.174.191
    Ping: 75.3 msec
    Port: 80: timed out
    Port: 80: timed out
    Port: 443: 577 KB/sec 18 KB/sec 609 KB/sec 500
    Port: 443: 590 KB/sec 19 KB/sec 623 KB/sec 500
    Port: 7255: 585 KB/sec 22 KB/sec 620 KB/sec 500
    Port: 7255: 565 KB/sec 21 KB/sec 598 KB/sec 500
    Port: 7003: 651 KB/sec 21 KB/sec 702 KB/sec 500
    Port: 7003: 674 KB/sec 22 KB/sec 714 KB/sec 500
    Port: 7202: 632 KB/sec 20 KB/sec 669 KB/sec 500
    Port: 7202: 667 KB/sec 21 KB/sec 705 KB/sec 500
    Port: 7499: 569 KB/sec 19 KB/sec 601 KB/sec 500
    Port: 7499: 676 KB/sec 22 KB/sec 716 KB/sec 500
    Port: 80: 664 KB/sec 21 KB/sec 704 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit


    Nettest Attempt #2
    contacting nettest server..
    Local IP: 173.23.174.191
    Ping: 70.0 msec
    Port: 80: timed out
    Port: 80: 609 KB/sec 20 KB/sec 645 KB/sec 500
    Port: 443: timed out
    Port: 443: 582 KB/sec 19 KB/sec 616 KB/sec 500
    Port: 7255: 611 KB/sec 21 KB/sec 646 KB/sec 500
    Port: 7255: timed out
    Port: 7003: timed out
    Port: 7003: 565 KB/sec 21 KB/sec 600 KB/sec 500
    Port: 7202: timed out
    Port: 7202: 573 KB/sec 18 KB/sec 607 KB/sec 500
    Port: 7499: 570 KB/sec 18 KB/sec 603 KB/sec 500
    Port: 7499: 605 KB/sec 19 KB/sec 640 KB/sec 500
    Port: 80: 640 KB/sec 21 KB/sec 678 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 2 KB/sec
    hit return to exit


    Tracert:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 14 ms 13 ms 14 ms 173-23-174-1.client.mchsi.com [173.23.174.1]
    3 14 ms 12 ms 9 ms 173-23-174-1.client.mchsi.com [173.23.174.1]
    4 12 ms 9 ms 9 ms 172.30.83.25
    5 12 ms 9 ms 9 ms 172.30.38.1
    6 18 ms 14 ms 14 ms 12.94.137.41
    7 23 ms 27 ms 27 ms cr1.kc9mo.ip.att.net [12.122.150.10]
    8 30 ms 27 ms 23 ms gbr3.la2ca.ip.att.net [12.122.2.169]
    9 27 ms 27 ms 27 ms ggr3.dlstx.ip.att.net [12.122.138.17]
    10 26 ms 28 ms 24 ms 192.205.36.222
    11 24 ms 24 ms 25 ms be2032.ccr22.dfw01.atlas.cogentco.com [154.54.6.
    53]
    12 36 ms 34 ms 34 ms be2010.ccr22.mci01.atlas.cogentco.com [154.54.46
    .217]
    13 50 ms 48 ms 49 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
    118]
    14 74 ms 74 ms 69 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
    .202]
    15 69 ms 239 ms 69 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    16 71 ms 69 ms 71 ms 38.111.40.114
    17 71 ms 69 ms 74 ms 208.95.185.41

    Trace complete.


    Pathping still to come
    -Rule of Acquisition #113: Always have sex with the boss.
    -I am one of the many victims from the hijacked Caspian Division.
    I will not let the childish acts of a criminal ruin this game for me.
    -The actions of Cryptic, on the other hand......
  • Options
    kdawgenigmakdawgenigma Member Posts: 300 Arc User
    edited September 2014
    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Arc [192.168.1.2]
    1 192.168.1.1
    2 173-23-174-1.client.mchsi.com [173.23.174.1]
    3 173-23-174-1.client.mchsi.com [173.23.174.1]
    4 172.30.83.25
    5 172.30.38.1
    6 12.94.137.41
    7 cr1.kc9mo.ip.att.net [12.122.150.10]
    8 gbr3.la2ca.ip.att.net [12.122.2.169]
    9 ggr3.dlstx.ip.att.net [12.122.138.17]
    10 192.205.36.222
    11 be2032.ccr22.dfw01.atlas.cogentco.com [154.54.6.53]
    12 be2010.ccr22.mci01.atlas.cogentco.com [154.54.46.217]
    13 be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    14 be2138.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
    15 te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    16 38.111.40.114
    17 208.95.185.41

    Computing statistics for 425 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Arc [192.168.1.2]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
    0/ 100 = 0% |
    2 12ms 2/ 100 = 2% 2/ 100 = 2% 173-23-174-1.client.mchsi.com [173
    .23.174.1]
    0/ 100 = 0% |
    3 12ms 2/ 100 = 2% 2/ 100 = 2% 173-23-174-1.client.mchsi.com [173
    .23.174.1]
    0/ 100 = 0% |
    4 11ms 2/ 100 = 2% 2/ 100 = 2% 172.30.83.25
    0/ 100 = 0% |
    5 12ms 0/ 100 = 0% 0/ 100 = 0% 172.30.38.1
    0/ 100 = 0% |
    6 19ms 5/ 100 = 5% 5/ 100 = 5% 12.94.137.41
    0/ 100 = 0% |
    7 --- 100/ 100 =100% 100/ 100 =100% cr1.kc9mo.ip.att.net [12.122.150.1
    0]
    0/ 100 = 0% |
    8 --- 100/ 100 =100% 100/ 100 =100% gbr3.la2ca.ip.att.net [12.122.2.16
    9]
    0/ 100 = 0% |
    9 --- 100/ 100 =100% 100/ 100 =100% ggr3.dlstx.ip.att.net [12.122.138.
    17]
    0/ 100 = 0% |
    10 --- 100/ 100 =100% 100/ 100 =100% 192.205.36.222
    0/ 100 = 0% |
    11 28ms 4/ 100 = 4% 4/ 100 = 4% be2032.ccr22.dfw01.atlas.cogentco.
    com [154.54.6.53]
    0/ 100 = 0% |
    12 38ms 1/ 100 = 1% 1/ 100 = 1% be2010.ccr22.mci01.atlas.cogentco.
    com [154.54.46.217]
    0/ 100 = 0% |
    13 48ms 1/ 100 = 1% 1/ 100 = 1% be2157.ccr42.ord01.atlas.cogentco.
    com [154.54.6.118]
    0/ 100 = 0% |
    14 72ms 0/ 100 = 0% 0/ 100 = 0% be2138.ccr22.bos01.atlas.cogentco.
    com [154.54.43.202]
    2/ 100 = 2% |
    15 101ms 2/ 100 = 2% 0/ 100 = 0% te3-2.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.130]
    0/ 100 = 0% |
    16 77ms 2/ 100 = 2% 0/ 100 = 0% 38.111.40.114
    5/ 100 = 5% |
    17 72ms 7/ 100 = 7% 0/ 100 = 0% 208.95.185.41

    Trace complete.
    -Rule of Acquisition #113: Always have sex with the boss.
    -I am one of the many victims from the hijacked Caspian Division.
    I will not let the childish acts of a criminal ruin this game for me.
    -The actions of Cryptic, on the other hand......
  • Options
    grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    kdawgenigma wrote: »
    C:\Windows\system32>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Arc [192.168.1.2]
    1 192.168.1.1
    2 173-23-174-1.client.mchsi.com [173.23.174.1]
    3 173-23-174-1.client.mchsi.com [173.23.174.1]
    4 172.30.83.25
    5 172.30.38.1
    6 12.94.137.41
    7 cr1.kc9mo.ip.att.net [12.122.150.10]
    8 gbr3.la2ca.ip.att.net [12.122.2.169]
    9 ggr3.dlstx.ip.att.net [12.122.138.17]
    10 192.205.36.222
    11 be2032.ccr22.dfw01.atlas.cogentco.com [154.54.6.53]
    12 be2010.ccr22.mci01.atlas.cogentco.com [154.54.46.217]
    13 be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.118]
    14 be2138.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
    15 te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    16 38.111.40.114
    17 208.95.185.41

    Computing statistics for 425 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Arc [192.168.1.2]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1
    0/ 100 = 0% |
    2 12ms 2/ 100 = 2% 2/ 100 = 2% 173-23-174-1.client.mchsi.com [173
    .23.174.1]
    0/ 100 = 0% |
    3 12ms 2/ 100 = 2% 2/ 100 = 2% 173-23-174-1.client.mchsi.com [173
    .23.174.1]
    0/ 100 = 0% |
    4 11ms 2/ 100 = 2% 2/ 100 = 2% 172.30.83.25
    0/ 100 = 0% |
    5 12ms 0/ 100 = 0% 0/ 100 = 0% 172.30.38.1
    0/ 100 = 0% |
    6 19ms 5/ 100 = 5% 5/ 100 = 5%
    12.94.137.41
    0/ 100 = 0% |
    7 --- 100/ 100 =100% 100/ 100 =100% cr1.kc9mo.ip.att.net [12.122.150.1
    0]
    0/ 100 = 0% |
    8 --- 100/ 100 =100% 100/ 100 =100% gbr3.la2ca.ip.att.net [12.122.2.16
    9]
    0/ 100 = 0% |
    9 --- 100/ 100 =100% 100/ 100 =100% ggr3.dlstx.ip.att.net [12.122.138.
    17]
    0/ 100 = 0% |
    10 --- 100/ 100 =100% 100/ 100 =100% 192.205.36.222
    0/ 100 = 0% |
    11 28ms 4/ 100 = 4% 4/ 100 = 4% be2032.ccr22.dfw01.atlas.cogentco.
    com [154.54.6.53]
    0/ 100 = 0% |
    12 38ms 1/ 100 = 1% 1/ 100 = 1% be2010.ccr22.mci01.atlas.cogentco.
    com [154.54.46.217]
    0/ 100 = 0% |
    13 48ms 1/ 100 = 1% 1/ 100 = 1% be2157.ccr42.ord01.atlas.cogentco.
    com [154.54.6.118]
    0/ 100 = 0% |
    14 72ms 0/ 100 = 0% 0/ 100 = 0% be2138.ccr22.bos01.atlas.cogentco.
    com [154.54.43.202]
    2/ 100 = 2% |
    15 101ms 2/ 100 = 2% 0/ 100 = 0% te3-2.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.130]
    0/ 100 = 0% |
    16 77ms 2/ 100 = 2% 0/ 100 = 0% 38.111.40.114
    5/ 100 = 5% |
    17 72ms 7/ 100 = 7% 0/ 100 = 0% 208.95.185.41

    Trace complete.

    Its very bad when you start having dropped packets (lost or thrown away by the network) from the moment when your modem/gateway connects to the Internet...

    If a Reboot/Power cycle of both your router and modem/gateway doesn't improve the condition, then you should contact your ISP Tech Support and have them send someone out to take a look at the unit...
  • Options
    kdawgenigmakdawgenigma Member Posts: 300 Arc User
    edited September 2014
    Was thinking that may be the next step. What is odd is that this just happened all of a sudden. And the only thing that has happened from the last time I was able to play(wednesday) was the latest patch.
    -Rule of Acquisition #113: Always have sex with the boss.
    -I am one of the many victims from the hijacked Caspian Division.
    I will not let the childish acts of a criminal ruin this game for me.
    -The actions of Cryptic, on the other hand......
  • Options
    kdawgenigmakdawgenigma Member Posts: 300 Arc User
    edited September 2014
    grouchyotaku wrote: »
    Its very bad when you start having dropped packets (lost or thrown away by the network) from the moment when your modem/gateway connects to the Internet...

    If a Reboot/Power cycle of both your router and modem/gateway doesn't improve the condition, then you should contact your ISP Tech Support and have them send someone out to take a look at the unit...



    Do you have an explanation as to why my other mmo games work without so much as a hiccup? It is only Cryptic games I am experiencing this issue.
    -Rule of Acquisition #113: Always have sex with the boss.
    -I am one of the many victims from the hijacked Caspian Division.
    I will not let the childish acts of a criminal ruin this game for me.
    -The actions of Cryptic, on the other hand......
  • Options
    grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    kdawgenigma wrote: »
    Do you have an explanation as to why my other mmo games work without so much as a hiccup? It is only Cryptic games I am experiencing this issue.

    This is probably a question best left to your ISP... Though Cryptic games have a habit of using multiple network connections to its servers and not a single one, which makes them more sensitive to connection quality issues.. And unless those other games are located in the same physical location as the STO servers, their unlikely to suffer from the same connection route issues...
  • Options
    grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited September 2014
    rob2485 wrote: »
    Actually multiple connections makes the network more stable. Cryptic has a habit of blaming their network/server instability on ISP's of the various players.

    It is their servers that suck, their network sucks and their routers suck. How can you have a problem and blame it on an ISP.

    Basic probability. Multiple chances of losing a connection among multiple connections is always greater then a single chance...

    And you can't blame Cryptic servers and network, as with the exception of one outage last month, I've haven't had any issues from my Silicon Valley connection getting into STO...
  • Options
    kdawgenigmakdawgenigma Member Posts: 300 Arc User
    edited September 2014
    ISP just switched me out to a newer box. Naturally that didn't resolve the issue. Waiting on phone again.
    -Rule of Acquisition #113: Always have sex with the boss.
    -I am one of the many victims from the hijacked Caspian Division.
    I will not let the childish acts of a criminal ruin this game for me.
    -The actions of Cryptic, on the other hand......
  • Options
    kdawgenigmakdawgenigma Member Posts: 300 Arc User
    edited September 2014
    ISP confirmed packet loss after monitoring a speedtest from their end. Naturally they can't come out till Wednesday to check things out. Since everything but STO is working they claim the tech may say there is no issue.
    -Rule of Acquisition #113: Always have sex with the boss.
    -I am one of the many victims from the hijacked Caspian Division.
    I will not let the childish acts of a criminal ruin this game for me.
    -The actions of Cryptic, on the other hand......
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