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Stuck at the Loading screen

I click in the ARC "Play" button, then I see the launcher, click on "Engage"... and there it is, stuck by nearly 12 minutes right now at the Legacy of Romulus screen, with the "Loading" message below, but nothing happens. :mad::mad::mad:
Post edited by defconkid on

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  • askrayaskray Member Posts: 3,329 Arc User
    edited July 2014
    defconkid wrote: »
    I click in the ARC "Play" button, then I see the launcher, click on "Engage"... and there it is, stuck by nearly 12 minutes right now at the Legacy of Romulus screen, with the "Loading" message below, but nothing happens. :mad::mad::mad:

    I just loaded it up (and downloaded the patch) so if you haven't yet, try closing it and reopening see what that does. If nothing happens, go into where you have STO installed there should be an error text file and should have some data in it as well :)
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • defconkiddefconkid Member Posts: 13 Arc User
    edited July 2014
    Finally got in... after more than 15 minutes stuck at the Loading screen.
  • azurianstarazurianstar Member Posts: 6,985 Arc User
    edited July 2014
    I would like to know why Cryptic doesn't give a damn about this problem.

    4 Hours, I've yet to get in. Nobody has responded to these threads, nobody is responding to their twitters, nobody responding to Customer Service.


    What a POS Company.
  • index1985index1985 Member Posts: 0 Arc User
    edited July 2014
    after maintenence and patch
    game freezes and crashes to me too
    send about 20 of those error reports
    when this will be fixed
    and what is the problem with patch that have make this problem
    You have been blocked from following this account at the request of the user.
    so this is the way how cryptic is treating players
    and by threating them with ban even permanent one
    if they dont shup up
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2014
    I would like to know why Cryptic doesn't give a damn about this problem.

    4 Hours, I've yet to get in. Nobody has responded to these threads, nobody is responding to their twitters, nobody responding to Customer Service.


    What a POS Company.
    index1985 wrote: »
    after maintenence and patch
    game freezes and crashes to me too
    send about 20 of those error reports
    when this will be fixed
    and what is the problem with patch that have make this problem

    Its probably because the majority of STO players aren't having any issues, as I can see hundreds off players in STO... And if the majority of players were suffering from patch caused crashes, you would see the STO forums in a complete up-roar over this...

    Now if you were to actually post some diagnostic information so that other players could help you...
  • azurianstarazurianstar Member Posts: 6,985 Arc User
    edited July 2014
    Its probably because the majority of STO players aren't having any issues, as I can see hundreds off players in STO... And if the majority of players were suffering from patch caused crashes, you would see the STO forums in a complete up-roar over this...

    Now if you were to actually post some diagnostic information so that other players could help you...

    Why don't you stop trolling people? So because the majority of the playerbase is able to play, does that make us expendable because we can't? We are paying customers too you know.


    And the information was already posted. The screen locks up at the Cryptic page, then crashes to a Window saying "Fatal Error: Unable to initialize on-demand patching and connect to Patch Server"

    What else do you want us to do, huh?
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2014
    ...
    And the information was already posted. The screen locks up at the Cryptic page, then crashes to a Window saying "Fatal Error: Unable to initialize on-demand patching and connect to Patch Server"

    What else do you want us to do, huh?

    A first grader could come up with the same description... (We're not mind readers here...) What is needed here is something more technical in nature...

    So the error message you have indicates that this is a issue with connecting to the STO servers... So we need some network diagnostic data, such as the 'Trace Route' and 'Net Test' results described in this thread http://sto-forum.perfectworld.com/showthread.php?t=225155
  • azurianstarazurianstar Member Posts: 6,985 Arc User
    edited July 2014
    A first grader could come up with the same description... (We're not mind readers here...) What is needed here is something more technical in nature...

    So the error message you have indicates that this is a issue with connecting to the STO servers... So we need some network diagnostic data, such as the 'Trace Route' and 'Net Test' results described in this thread http://sto-forum.perfectworld.com/showthread.php?t=225155

    Next time, how about pointing that out first, before criticizing everyone for not understanding the issue?

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms 2 ms <1 ms PK5001Z.PK5001Z [192.168.0.1]
    2 26 ms 27 ms 26 ms fl-71-49-120-1.dhcp.embarqhsd.net [71.49.120.1]

    3 32 ms 27 ms 27 ms fl-69-68-14-73.dyn.embarqhsd.net [69.68.14.73]
    4 27 ms 26 ms 27 ms 173-248-66-238.centurylink.net [173.248.66.238]

    5 29 ms 28 ms 30 ms bb-wnpkflxe-jx9-01-ae0.core.centurytel.net [208.
    110.248.93]
    6 45 ms 109 ms 45 ms bb-rcmtncxa-jx9-02-xe-1-2-0.core.centurytel.net
    [208.110.248.157]
    7 * * * Request timed out.
    8 * * * Request timed out.
    9 * * * Request timed out.
    10 63 ms 63 ms 64 ms bst-edge-05.inet.qwest.net [67.14.30.126]
    11 65 ms 66 ms 66 ms 65.120.117.250
    12 64 ms 64 ms 65 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    13 75 ms 71 ms 71 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 65 ms 65 ms 65 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2014
    Next time, how about pointing that out first, before criticizing everyone for not understanding the issue?

    Now if you only noticed the posting dates of that thread, and see how long it was made sticky...

    Now with the exceptions of hops 7, 8 and 9 (which could be a false positive from their configuration) your network latency values are well within expected norms. (but latency isn't everything)... Hop #6 looks a little suspicious, but is not proof by itself of a problem...

    We still need the 'Net Test' results, which test for sustained network throughput, as well as open ports...

    And while your at it, use the 'pathping' command, which has the same syntax as the 'tracert' command, which will check for lost or thrown away data packets on your connection route... and post those results as well...
  • usstaskerusstasker Member Posts: 6 Arc User
    edited July 2014
    Having the same issue as some the others here. Will try to drop as much info as possible.

    Patches have been run through Holodeck and Tribble.
    Tests results are from after a cold reboot of the PC and cold reboot of the Gateway/Router.

    Launcher Version: CL_2014_06_16_19_09
    Holodeck Version: ST.42.20140629a.23
    Tribble Version: ST.42.20140629a.23



    TRACERT...

    C:\Users\Gaming>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms homeportal [192.168.1.254]
    2 26 ms 23 ms 24 ms 108-75-200-3.lightspeed.miamfl.sbcglobal.net [10
    8.75.200.3]
    3 * * * Request timed out.
    4 27 ms 27 ms 27 ms 12.83.70.13
    5 42 ms 44 ms 42 ms gar3.brhal.ip.att.net [12.122.141.189]
    6 41 ms 41 ms 40 ms te0-7-0-1.ccr21.atl02.atlas.cogentco.com [154.54
    .13.173]
    7 41 ms 42 ms 41 ms be2051.ccr42.atl01.atlas.cogentco.com [154.54.0.
    161]
    8 56 ms 56 ms 56 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31
    .98]
    9 63 ms 63 ms 63 ms be2149.ccr22.jfk02.atlas.cogentco.com [154.54.31
    .126]
    10 67 ms 68 ms 67 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    11 67 ms 68 ms 67 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 68 ms 71 ms 72 ms 38.111.40.114
    13 68 ms 66 ms 66 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.


    NETTEST

    contacting nettest server..timed out
    hit return to exit

    Test times out after running for 4-5 seconds. Run 6 time over a 10min period.
    Note: Not sure if it matters but I do not run/play Champions Online.


    PATHPING


    C:\Users\Gaming>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Sinlock-HP.attlocal.net [192.168.1.67]
    1 homeportal [192.168.1.254]
    2 108-75-200-3.lightspeed.miamfl.sbcglobal.net [108.75.200.3]
    3 * * *
    Computing statistics for 50 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Sinlock-HP.attlocal.net [192.168.1
    .67]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% homeportal [192.168.1.254]
    0/ 100 = 0% |
    2 25ms 0/ 100 = 0% 0/ 100 = 0% 108-75-200-3.lightspeed.miamfl.sbc
    global.net [108.75.200.3]

    Trace complete.

    C:\Users\Gaming>



    Note for Cryptic. When you get the crash log popup after the STO timeout error, the window is only open for 3-4 seconds. This makes it so information can not be put into the text window. The text window will not except copy/paste data, otherwise I'd attach a copy of these logs.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2014
    usstasker wrote: »
    Having the same issue as some the others here. Will try to drop as much info as possible.

    Patches have been run through Holodeck and Tribble.
    Tests results are from after a cold reboot of the PC and cold reboot of the Gateway/Router.

    Launcher Version: CL_2014_06_16_19_09
    Holodeck Version: ST.42.20140629a.23
    Tribble Version: ST.42.20140629a.23

    ...

    Now 'Net Test' talks to a simple diagnostic server located on the same local network as the STO servers, so if 'Net Test' can't make a connection, this shows that this is a network route connection issue, (or perhaps a firewall issue, which would produce the same symptoms) and not a issue with the STO servers...

    Now what is causing the problem... Evidently, hop #3 (which is the gateway between SBC private address space and the public Internet) does not support the protocol that 'Path Ping' uses.

    Trace Route shows that network latency looks fine, but latency has become less and less useful for diagnostics, as recent Internet backbone routers, instead of queuing up data packets and processing them as time permits, now will simply 'drop' packets that they can't immediately process in a quest for faster network performance...

    With SBC blocking 'Path Ping' diagnostics your only real alternative is to contact SBC Technical Support and ask their assistance with diagnosing your connection issue with the STO Servers...
  • index1985index1985 Member Posts: 0 Arc User
    edited July 2014
    so is there any fix fpr this problem
    You have been blocked from following this account at the request of the user.
    so this is the way how cryptic is treating players
    and by threating them with ban even permanent one
    if they dont shup up
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2014
    index1985 wrote: »
    so is there any fix fpr this problem

    It depends on what the problem is... There is no universal fix for Internet Route Connection issues. And many of the problems can only be corrected by the ISP involved
  • tigermorphtigermorph Member Posts: 18 Arc User
    edited July 2014
    I am sorry to but in, but I am a lifer, and have played the same game from the same updated launcher for years, not router problems, no ISP change, speed test 26 MB per Second Down, and 4 MB per sec. UP, I can get to and on EVERY other internet game, Yet it is our problem somehow?

    The ONLY thing that has changed is CRYPTIC's Patch to 9.5. . .

    I don't even know how to run the tests you folks have already run, so am I just out of luck because some majority can still get on?

    If Cryptic wants MY Money, they will at the very least help me fix this log on problem. And I can't even find a clear way to get them to answer ANY Tickets I have already put in, and my error text box is empty also, one would think they could at least have the launcher catch and display it's own errors in a file or something. . .

    I am a fleet leader who can't get on to take care of his fleet and I guess I am done. . .

    But I do appreciate you all trying to help us even though Cryptic and PW will NOT. . . Thanks folks your the best!
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited July 2014
    tigermorph wrote: »
    ...
    I don't even know how to run the tests you folks have already run, so am I just out of luck because some majority can still get on?
    ...

    Did you look at this thread ??? http://sto-forum.perfectworld.com/showthread.php?t=225155
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