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What is with the disconnects?

I'm constantly getting disconnected from the server. I know I'm not the only one b/c 5 other people in my fleet have been complaining about it too. What is going on Cryptic? Why can't you get this disconnect issue addressed? I know you're all pushing for 9.5 but honestly ppl are going to quit if they can't even stay connected. Come on now, fix what's broken, THEN introduce new bugs to the game with releases.
Post edited by praxian2012 on

Comments

  • annemarie30annemarie30 Member Posts: 2,745 Arc User
    edited July 2014
    you should look in the tech forum about connection diagnostics
    We Want Vic Fontaine
  • mattmiraclemattmiracle Member Posts: 0 Arc User
    edited July 2014
    I'm constantly getting disconnected from the server. I know I'm not the only one b/c 5 other people in my fleet have been complaining about it too. What is going on Cryptic? Why can't you get this disconnect issue addressed? I know you're all pushing for 9.5 but honestly ppl are going to quit if they can't even stay connected. Come on now, fix what's broken, THEN introduce new bugs to the game with releases.

    You do realize that there is more between you (and your fleet) than Cryptic, right? It is called the internet and between you and the Cryptic servers are MULTIPLE connections. A [routing] problem at any one of those can cause lag spikes and disconnects.

    As AnneMarie30 suggested, you should probably open this up in the Tech forums. Here is a bit of a head start as anyone responding there will ask you to do Traceroute. Once you have that completed, you will need to copy that and append to your post.

    RUN A TRACEROUTE


    For Windows, hit the start button
    Where it says Search All Files and Programs, type CMD and press ENTER
    The first result should be cmd.exe
    Right-click on cmd.exe and select Run as Administrator
    A black, command-prompt window should appear
    From here type the following command:

    tracert patchserver.crypticstudios.com

    Good Results:
    Values lower than 180 are ideal for playing MMOs (and anything under 100 is outstanding). Higher values usually cause lag and rubber-banding in-game. Report any values above 180ms. Right-click in the Command Prompt Window and select all. Save as a text file (txt).


    Here is an example of my Traceroute

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Local Router [Address REDACTED]
    2 10 ms 7 ms 7 ms 142.254.148.25
    3 7 ms 7 ms 10 ms agg21-1120.clmcohib01r.midwest.rr.com [184.59.243.209]
    4 13 ms 11 ms 11 ms 24.33.160.8
    5 13 ms 9 ms 11 ms 65.29.1.34
    6 18 ms 19 ms 19 ms ae-4-0.cr0.chi30.tbone.rr.com [66.109.6.68]
    7 20 ms 18 ms 19 ms ae-0-0.cr0.chi10.tbone.rr.com [66.109.6.20]
    8 18 ms 17 ms 17 ms ae4.pr1.chi10.tbone.rr.com [66.109.1.66]
    9 24 ms 20 ms 19 ms te0-3-0-27.ccr21.ord03.atlas.cogentco.com [154.54.11.145]
    10 18 ms 18 ms 20 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29.21]
    11 37 ms 39 ms 39 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43.202]
    12 90 ms 40 ms 41 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
    13 52 ms 39 ms 49 ms 38.111.40.114
    14 40 ms 38 ms 41 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
    Matt Miracle

    Fleet Commander in Chief [Rank 7] for Covenant of Honor; a FED T5 Starbase
    House Leader [Rank 7] for Honorable House of Mor'gue; a KDF T3 Starbase
    Find us at CovenantofHonor.com.  My Twitter handle; @jmattmiracle
  • jaguarskxjaguarskx Member Posts: 5,945 Arc User
    edited July 2014
    Yeah, I noticed this too... but only affected me indirectly...

    I was doing Azure Nebula Rescue last night. All seemed fine for about 5 minutes when 2 out of the 5 ships dropped out of the mission only to later re-appear and drop out again. After a while only one of the two ships kept playing. I am guessing the 5th player simply got frustrated and stopped bothering trying to log in.



    I recall I got disconnected once while doing ICE. The optional objective was a success and the Borg Cube's hull strength was down to 2%. Then I got kicked out. My internet was working fine 'cuz my laptop was still downloading windows update via wireless and I was still able to surf the net on my desktop which has a wired connection.
  • askrayaskray Member Posts: 3,329 Arc User
    edited July 2014
    You started an identical thread less than a month ago, didn't answer anyone's questions on how to help you then posted it again.

    Respond to your previous topic where people tried to help you and don't make another thread about the same topic as that's considered spam.

    /Closed
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


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