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Girl I Know On Steam, Her Launcher Won't Load, Please Help!

She tried everything but it won't work, she cleared cookies on IE, verified game files, re-installed it but it still won't work. She has no firewall on. She starts the game and the launcher login never loads up, is there anyway to fix this?

http://i.imgur.com/56v18dj.jpg
Post edited by maximusdecimus88 on

Comments

  • featherriverfeatherriver Member Posts: 8 Arc User
    edited July 2014
    I had a similar problem as well and found that STO doesnt like to work with IObit Malware fighter. Unistalled it and never had a problem again. Not sure if she has that installed on her machine but just thought I would throw my solution out there.
    [SIGPIC][/SIGPIC]
  • bunneh12345bunneh12345 Member Posts: 0 Arc User
    edited July 2014
    I had a similar problem as well and found that STO doesnt like to work with IObit Malware fighter. Unistalled it and never had a problem again. Not sure if she has that installed on her machine but just thought I would throw my solution out there.

    I'm not using such a thing.
  • fmgtorres1979fmgtorres1979 Member Posts: 1,327 Arc User
    edited July 2014
    A girl, on fire you mean?

    Sorry for the lame joke, I can't help myself.


    Two things you can try:

    1-Check windows firewall. Put STO as trusted if needed be just as a test. If it doesn't work you can roll back.

    2-Try lowering Internet security setting to the minimum or none at all and see if it changes anything. You can also roll back.



    Please note that these actions are not very recommendable, but since you know exactly what you are launching...
  • bunneh12345bunneh12345 Member Posts: 0 Arc User
    edited July 2014
    A girl, on fire you mean?

    Sorry for the lame joke, I can't help myself.


    Two things you can try:

    1-Check windows firewall. Put STO as trusted if needed be just as a test. If it doesn't work you can roll back.

    2-Try lowering Internet security setting to the minimum or none at all and see if it changes anything. You can also roll back.



    Please note that these actions are not very recommendable, but since you know exactly what you are launching...
    Well .... I put on Windows firewall also on anti-virus firewall few days ago . It worked I installed updates and stuff and played little bit. Today I wanted to play again ... now I'm facing same problem. Exe is still on firewalls. Now .... what's the problem ? :\ This game really confuses me. I never had these problems with any video game.
  • fmgtorres1979fmgtorres1979 Member Posts: 1,327 Arc User
    edited July 2014
    What browser are you using as default? IE?

    If so try installing chrome or firefox and setting them (the one you choose) as default browser. See if it changes anything.

    But I'm convinced it must have something to do with security definitions.
  • jarodroto123jarodroto123 Member Posts: 1,337 Arc User
    edited July 2014
    I posted this in another thread, but it may apply to your issue as well, i have used this to fix mutiple launcher issues in the past

    Has she tried running the launcher as administrator? That helped a TON of issues I was having.

    Have her Go To (this is default): C:\programfiles(x86)\cryptic studios and right click on the file with the proper icon (called Star Trek Online) and click run as administrator. This pops up a windows "are you sure you want to let this program make changes to your computer" click yes, and it will run normally. This should fix it.

    To make it run as such all the time, right click on it, click properties. Then click the compatibility tab, down at the bottom check run as administrator, then click apply, then ok. You will then need to only launch it normally for it to run as administrator.
  • dirlettiadirlettia Member Posts: 1,632 Arc User
    edited July 2014
    Well .... I put on Windows firewall also on anti-virus firewall few days ago . It worked I installed updates and stuff and played little bit. Today I wanted to play again ... now I'm facing same problem. Exe is still on firewalls. Now .... what's the problem ? :\ This game really confuses me. I never had these problems with any video game.


    With each update the .exe file changes so Firewalls think it is a new program and hence should ask for permission when it tries to access the internet. Most likely the firewall settings are set to auto block instead of asking the user if they wish to allow it or not. Some users of Zonealarm and the like always think the launcher has broke and post threads like 'stuck on cryptic loading screen' etc as the game is running full screen and they just cannot see the firewall notification which is asking them if they wish to allow the program or not. Of course if they ran the program windowed after a new patch this would not be an issue.

    Still waiting to be able to use forum titles
  • bunneh12345bunneh12345 Member Posts: 0 Arc User
    edited July 2014
    dirlettia wrote: »
    With each update the .exe file changes so Firewalls think it is a new program and hence should ask for permission when it tries to access the internet. Most likely the firewall settings are set to auto block instead of asking the user if they wish to allow it or not. Some users of Zonealarm and the like always think the launcher has broke and post threads like 'stuck on cryptic loading screen' etc as the game is running full screen and they just cannot see the firewall notification which is asking them if they wish to allow the program or not. Of course if they ran the program windowed after a new patch this would not be an issue.
    I'm using a decent anti-virus not Zonealarm or whatever.The exe is allowed + my windows firewall is off because I'm using the Bitdefender's firewall. The fact is ... yesterday I played. Now I'm getting again this loading .... It's really really weird.
  • vetteguy904vetteguy904 Member Posts: 3,984 Arc User
    edited July 2014
    sounds like bitdefender. you should be able to disable bitdefender for 10 minutes and see if that's the issue. and is that the MS bitdefender? if so that is almsot certainly the issue. go to MSSE (microsoft Security Essentials) if you are looking for free if you are willing to pay, avast! is a good av, works in conjunction with MSSE and has a firewall
    sig.jpg
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