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Lifetime Subscriber--Where's my 500 Zen????

mackermomomackermomo Member Posts: 247 Arc User
edited June 2014 in The Academy
I've been a lifetime subscriber for about a year now, and have never received 500 Zen a month. Am I missing something? Is there something wrong with my account? Has anyone else who is a lifer received 500 Zen a month?

http://community.arcgames.com/en/news/star-trek-online/detail/5007993-lifetime-subscription-sale

Quote from link above:

" You will even get 500 ZEN a month to spend on all the new gear and ships that come out in Star Trek Online.":rolleyes:

Thanks for your comments.
Post edited by mackermomo on

Comments

  • blassreiterusblassreiterus Member Posts: 1,294 Arc User
    edited June 2014
    mackermomo wrote: »
    I've been a lifetime subscriber for about a year now, and have never received 500 Zen a month. Am I missing something? Is there something wrong with my account? Has anyone else who is a lifer received 500 Zen a month?

    http://community.arcgames.com/en/news/star-trek-online/detail/5007993-lifetime-subscription-sale

    Quote from link above:

    " You will even get 500 ZEN a month to spend on all the new gear and ships that come out in Star Trek Online.":rolleyes:

    Thanks for your comments.
    It usually gets sent to you on the day of the month that you began your subscription. For example, I started my LTS on August 15, 2013, so every 15th day of the month, I get my stipend. Also, whenever you're at the store, check the bottom edge of it to see how much Zen you have. It doesn't show up on the "Billing Page" so don't look there for the zen.
    Star Trek Online LTS player.
  • mackermomomackermomo Member Posts: 247 Arc User
    edited June 2014
    It usually gets sent to you on the day of the month that you began your subscription. For example, I started my LTS on August 15, 2013, so every 15th day of the month, I get my stipend. Also, whenever you're at the store, check the bottom edge of it to see how much Zen you have. It doesn't show up on the "Billing Page" so don't look there for the zen.

    I've checked where you mentioned, and I sure don't see it. Is there any record besides when I buy Zen? I'd love to see something that indicates all transactions, such as "500 Zen deposited."

    Thanks for taking the time to respond.:)
  • blassreiterusblassreiterus Member Posts: 1,294 Arc User
    edited June 2014
    mackermomo wrote: »
    I've checked where you mentioned, and I sure don't see it. Is there any record besides when I buy Zen? I'd love to see something that indicates all transactions, such as "500 Zen deposited."

    Thanks for taking the time to respond.:)
    No. There's no such visual indication like that. Other than posting about it in the Stipends thread in the C-store Forum, I don't know what you could do, unfortunately.
    Star Trek Online LTS player.
  • ddesjardinsddesjardins Member Posts: 3,056 Media Corps
    edited June 2014
    1.) Open your ARC account
    2.) Customer Support

    It will take a week, but it will be resolved. There have been instances when it's been late, or worse overpaid, but they usually resolve it in short order.
  • anazondaanazonda Member Posts: 8,399 Arc User
    edited June 2014
    They owe me 2000 Zen from early after F2P, and despite above statements, and other threads like this one, all you will get from filing a ticket with cryptic is a "Yea whatever... You got your zen so shut up already".
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • shockwave85shockwave85 Member Posts: 1,040 Arc User
    edited June 2014
    Oftentimes people who carry a Zen balance don't notice that the 500 got added, because they don't accurately remember how much was there the last time they looked. This is why some kind of record or notification of it being done would be helpful (people have been asking for that for years). Are you 100% sure you haven't been getting it? Do you typically have a balance of Zen sitting on your account?
    ssog-maco-sig.jpg
  • mackermomomackermomo Member Posts: 247 Arc User
    edited June 2014
    Thanks for all the helpful responses, folks.

    1. I did contact support, and I'll be darned they were both prompt, courteous and helpful. I nearly fell out of my chair. :eek:
    2. They claim that I have received my stipend for at least the last 4 months, which they quoted.
    3. Seems like I may have missed the 500, as I usually do carry a balance. :P

    Lots of helpful people play this game, and answer questions. For that I am thankful. :D
  • jarodroto123jarodroto123 Member Posts: 1,337 Arc User
    edited June 2014
    mackermomo wrote: »
    Thanks for all the helpful responses, folks.

    1. I did contact support, and I'll be darned they were both prompt, courteous and helpful. I nearly fell out of my chair. :eek:
    2. They claim that I have received my stipend for at least the last 4 months, which they quoted.
    3. Seems like I may have missed the 500, as I usually do carry a balance. :P

    Lots of helpful people play this game, and answer questions. For that I am thankful. :D

    EDIT: Wow my attention span sucks, ignore this post
  • blassreiterusblassreiterus Member Posts: 1,294 Arc User
    edited June 2014
    mackermomo wrote: »
    Thanks for all the helpful responses, folks.

    1. I did contact support, and I'll be darned they were both prompt, courteous and helpful. I nearly fell out of my chair. :eek:
    2. They claim that I have received my stipend for at least the last 4 months, which they quoted.
    3. Seems like I may have missed the 500, as I usually do carry a balance. :P

    Lots of helpful people play this game, and answer questions. For that I am thankful. :D
    That's awesome that you were able to get your stipend. Congratulations.
    Star Trek Online LTS player.
  • mackermomomackermomo Member Posts: 247 Arc User
    edited June 2014
    Thanks for the help. Oh, sure like your Avatar. I just figured out how to change mine. Most of my characters are Rom...:)
  • mackermomomackermomo Member Posts: 247 Arc User
    edited June 2014
    For anyone who is curious, there is no way for us as players to see a history of Zen disbursements unless we buy the zen ourselves. I sent another email to customer service and asked how they knew I had received my Zen, and if there were any way I could verify I had received it besides monitoring my own balance at the end of the month. They replied there was no way I could see what they were seeing, regarding a log.

    Just a heads up. If you're concerned about receiving your just rewards, find out when you purchased your lifetime sub and visit your account a few days before that day of the month, every month, then a day after. You should see your zen increasing by 500 per month. Good luck.
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