After downloading the update today 6/5, I click engage and it goes to the CRYPTIC screen and the round circle timer thing keeps going. Then it crashes to desktop and I get "Fatal error: unable to initialize on-demand patching and connect to patch server: the connection was idle for too long." message and then the screen to submit a ticket pops up and then disappears. Has happened numerous times. What the hell?
The Error Message means your STO Client can't establish a connection through the Internet to the STO Patch Server... You can try turning off 'On-Demand' patching in the Option Menu of the Launcher...
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You could also look at this thread, then post some network diagnostic information taken when the problem occurs... http://sto-forum.perfectworld.com/showthread.php?t=225155