Hello, I have been contacting support about these 2 issues and everything that has been suggested as not worked, so I figured they are bugs. The first issue is when I start the game and load into a character it freezes, skips, and lags, it clears up after a few minutes but it does not occur if I log out of that character and go into a new one it does not do it, only when I start up the game and load into a character. I recorded a video on OBS:
https://www.youtube.com/watch?v=Sl_0ROqSar8
Now for the second issue, ever since the launch of Season 9 I have been experiencing fatal error crashes and it's starting to make the game unplayable, every session I play it crashes, now support had already looked at my systems specs and my computer is more than capable of running the game they said. I took 2 screen caps of the errors I got, and this is the only game I get crashes, I can play Battlefield 4 just fine, Sins of a Solar Empire just fine, it's only this game.
http://i896.photobucket.com/albums/ac162/ttotojr/error_zpsc6e02b90.jpghttp://i896.photobucket.com/albums/ac162/ttotojr/error2_zpse00d56b3.jpg