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The launcher is useless...

This is getting ridiculous, I have literally tried everything from running it as administrator, adding exceptions to my firewall and antivirus, or turning them off completely, resetting my router, flushing the dns, trying it on steam, Arc and using the latest launcher from a thread on this forum, hell, I even decided to re-install windows 7 in case something was conflicting.

Three days, and still no response from tech support on my ticket...

There is something badly wrong with the launcher updating service, it should not be sitting there at 21.1mb remaining with the odd attempt at reconnecting, or looping from 20.8mb remaining back to 21.1mb.

I have tried it on two different pc's now, and am pretty much ready to give up on this game.

Anyone got any bright ideas? as I am pretty much fresh out of solutions.
Post edited by boldero1 on

Comments

  • anazondaanazonda Member Posts: 8,399 Arc User
    edited May 2014
    Ok, you said you've tried everything... Does that include clearing your cookies?

    No... I am dead serious... That sometimes (often) helps.
    Don't look silly... Don't call it the "Z-Store/Zen Store"...
    Let me put the rumors to rest: it's definitely still the C-Store (Cryptic Store) It just takes ZEN.
    Like Duty Officers? Support effords to gather ideas
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited May 2014
    And have you checked to see if you can actually establish a connection through the Internet to the STO Patch Server ???

    Take a look at the 'Net Test' and 'Trace Route' network diagnostics described in this thread.. http://sto-forum.perfectworld.com/showthread.php?t=225155

    ... then post some network diagnostic results.
  • boldero1boldero1 Member Posts: 13 Arc User
    edited May 2014
    Thanks guys, will give both a try and see if I can get to the bottom of this.
  • boldero1boldero1 Member Posts: 13 Arc User
    edited May 2014
    Ok, cleared all cookies, didn't think of that one tbh :D but anything is worth a try atm..

    Tracert results, cogentco.com is a bit all over the place, everything else is below 100

    net test results :-

    contacting nettest server..
    Local IP: 86.31.176.243
    Ping: 142.9 msec
    Port: 80: 306 KB/sec 19 KB/sec 483 KB/sec 500
    Port: 80: 427 KB/sec 20 KB/sec 479 KB/sec 500
    Port: 443: 484 KB/sec 22 KB/sec 590 KB/sec 500
    Port: 443: 297 KB/sec 20 KB/sec 592 KB/sec 500
    Port: 7255: 494 KB/sec 24 KB/sec 620 KB/sec 500
    Port: 7255: 275 KB/sec 22 KB/sec 484 KB/sec 500
    Port: 7003: 478 KB/sec 23 KB/sec 631 KB/sec 500
    Port: 7003: 341 KB/sec 18 KB/sec 480 KB/sec 500
    Port: 7202: 500 KB/sec 24 KB/sec 563 KB/sec 500
    Port: 7202: 379 KB/sec 20 KB/sec 483 KB/sec 500
    Port: 7499: 599 KB/sec 35 KB/sec 836 KB/sec 500
    Port: 7499: 706 KB/sec 37 KB/sec 821 KB/sec 500
    Port: 80: 533 KB/sec 25 KB/sec 675 KB/sec 500
    Idle NIC bandwidth Send: 3 KB/sec Recv: 96 KB/sec


    Any ideas?
  • boldero1boldero1 Member Posts: 13 Arc User
    edited May 2014
    This is quite ludicrous, I have been playing online games since 2003, I have played eve online, swg, eq2, wow, lotro, conan, city of heroes, potbs, the secret world, swtor, guild wars 1 and 2, elder scrolls online, and never have I remotely had the kind of problems sto is giving me.

    Having to run nettest, and tracert etc. etc. is just ridiculous, these days you should be able to download, install and run a game, the guys running this game need to seriously look at the way this game is being implemented, having gone over the forums, facebook etc this is not an isolated issue, someone upin the hierachy needs to say 'this needs sorting out pronto'

    This kinda hassle will put a lot of people off trying sto out, and doesn't bode well for the longevity of the game :(
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited May 2014
    boldero1 wrote: »
    Ok, cleared all cookies, didn't think of that one tbh :D but anything is worth a try atm..

    ...

    Any ideas?

    the 'Net Test' results are a little borderline, as expected results for the 1st and 3rd columns should be in the 300 - 500 or better range, and some of yours are below 300...

    You might have a problem with 'dropped' (as in lost or thrown away) packets on your Internet path to the STO Servers. To check for this, use the 'pathping' command (which has the same syntax as the 'tracert' command) and post those results..
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited May 2014
    boldero1 wrote: »
    This is quite ludicrous, I have been playing online games since 2003, I have played eve online, swg, eq2, wow, lotro, conan, city of heroes, potbs, the secret world, swtor, guild wars 1 and 2, elder scrolls online, and never have I remotely had the kind of problems sto is giving me.

    Having to run nettest, and tracert etc. etc. is just ridiculous, these days you should be able to download, install and run a game, the guys running this game need to seriously look at the way this game is being implemented, having gone over the forums, facebook etc this is not an isolated issue, someone upin the hierachy needs to say 'this needs sorting out pronto'

    This kinda hassle will put a lot of people off trying sto out, and doesn't bode well for the longevity of the game :(

    So I take it you don't have much experience putting together TCP/IP networks, or the history of networking...

    What we call the 'Internet' was originally funded by the Defense Advance Research Project Administration of the US Government (DARPA for short) for a computer network to link together Defense Contractors and Research Collages and Universities so that they can share computer resources during someone else's off hours... The 'Internet' that we use today has gone well beyond its original intentions, and is amazing that has scaled up so well.

    But with the rapid growth, comes a costs, where the demand for bandwidth is exceeding the capacity of some networks, as well as the growing business/politic dispute over 'Network Neutrality' and who has the rights, (as well as who pays...) for access to the limited bandwidth... (Try doing a Google search with 'Verizon' and 'Cogent' for an example of this...)

    To sum things up, you can no longer expect to plug something into the Internet and expect it to work automatically. And some of the current issues is going to require a Political solution to fix things...
  • boldero1boldero1 Member Posts: 13 Arc User
    edited May 2014
    I totally get where you are coming from, 'but', and I use that word advisedly, people these days expect when they purchase a game, that they can slap the disk in, install it by clicking on a few boxes, login and play it, when people are hit with a launcher that just sits in the corner of the screen saying trying to autoupdate and doing nothing for hours, then they are going to lose interest pretty damn fast, and thats no way to retain paying customers.

    Having worked in the field for many years, even my eyes start to glaze over when I am having to run commands from cmd.exe to try and trace where a bottleneck is in a bog standard mmo, when I mess around with high tech video editing software that was ported from a mac to a pc then yes i expect to spend a considerable amount of time ironing out inconsistencies, but we are talking about a game here.

    I can only wonder how long blizzard would have lasted if their customer base had to jump through so many hoops to get wow to run.

    I just can't help but feel that there should be an easier way to launch sto and i would be surprised if the average mmo player knew what force verify means, let alone comprehend the ramifications of patching and running via a proxy.
  • boldero1boldero1 Member Posts: 13 Arc User
    edited May 2014
    Ok, I have given up on windows 7, reverted back to vista :/ and am currently patching the game.... again, but credit where it is due, tech support have got back to me and are being really helpful, so hopefully we can get to the bottom of this problem.

    On the plus side, I have just ordered a new top of the range alienware pc, yeah its a bit of a drastic solution, but i am determined i am gonna get sto to run come hell or high water lol.
  • boldero1boldero1 Member Posts: 13 Arc User
    edited May 2014
    Vista is up and running after about 200 updates :P i logged in this morning fine, no problems got a romulan to level 10 then started to rubberband and getting constant sever not responding messages, finally give up and exit, and, lo, and behold now i cannot get past the login screen, only way i can is if i use the EU proxy option, but then as soon as I try to log a character in the login server times out...

    Any other mmo I run, no problems whatsoever, but sto really doesn't want to work.

    Even drinking vast quantities of beer isnt solving this issue :D
  • ktonof1aqktonof1aq Member Posts: 210 Arc User
    edited May 2014
    I'm having the same issue and have tried on two different computers and two different interent wi fi.

    Let's hope this isn't another one day crash.
  • boldero1boldero1 Member Posts: 13 Arc User
    edited May 2014
    The problem isnt really at cryptics end, well it is in a kinda way as they rely on cogentco.com to path to their patch servers.

    I'm really looking forward to calling virgin tech support tomorrow and trying to find someone who knows what a pathping, tracert or nettest is...
  • ktonof1aqktonof1aq Member Posts: 210 Arc User
    edited May 2014
    It appears to be working again at least for me. I'll check with Imperial
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