hello
I Have New Laptop MSI DominatorPro-890 Gaming
star trek onlines Uninstall to install Play Patch play After Ioading try again

Firewall Off
nVIDIA GeForce GTX 880M Driver 332.35 After loading Freeze Try Again
nVIDIA GeForce GTX 880M Driver 337.50 After loading Freeze Try Again
Intel HD Graphics 4600 Driver After loading Freeze Try Again
Play Patch Play After loading freeze try again

My Laptop Here
MSI GT70 DominatorPro-890 Gaming Laptops
Intel Core i7-4810MQ (2.8~3.8GHz) w/6M L3 Cache - 4 Cores/8 Threads
nVIDIA GeForce GTX 880M 256bit w/8.0GB GDDR5
Intel HD Graphics 4600
32GB (4x8GB) DDR3L/1600 Dual Channel Memory
750GB (3x 250GB) Samsung 840 EVO mSATA III SSD in Super RAID 0
6X Blu-Ray Reader/8x Super Multi Combo Dual Layer DVD +/-R/RW CD-R/RW Drive
Built-in Bigfoot Networks Killer Wireless-N 1202
Windows 8.1
Please Click Picture Here
http://i1286.photobucket.com/albums/a602/lgdeaf/startrekfreeze_zps3d8ea516.jpg
Help Me Thank You
Comments
Take a look at this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155
then post some network diagnostic info to see if this is a network/Internet issue of some kind?