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Crippling lag, rubberbanding, SNRs and logouts

Hello:

Well, the title says it all. Ever since S9 launch I've been having A LOT of all that, but it has gotten much, much worse in the last few days. The game is absolutely unplayable, at least for me.

Here's my tracert test:

Microsoft Windows [Versi
Post edited by maltinpolar on

Comments

  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited May 2014
    Hello:

    Well, the title says it all. Ever since S9 launch I've been having A LOT of all that, but it has gotten much, much worse in the last few days. The game is absolutely unplayable, at least for me.
    ...
    All these is gibberish to me. Is there a problem on my end? Do I have to call my ISP and give them hell?

    Please help. Thanks.

    'Net Test' results show you have a connection quality issue of some kind....

    So have you tried using the 'patch' and 'game' proxy options, located in the Options Menu of the launcher???
  • maltinpolarmaltinpolar Member Posts: 5 Arc User
    edited May 2014
    'Net Test' results show you have a connection quality issue of some kind....

    Thought so. :(
    So have you tried using the 'patch' and 'game' proxy options, located in the Options Menu of the launcher???


    You mean this? Anything I should check/uncheck?

    I set patching/gameplay proxys to US and there's no difference; same hiccupy jolts that makes it impossible to play.
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited May 2014
    ...
    I set patching/gameplay proxys to US and there's no difference; same hiccupy jolts that makes it impossible to play.

    hmmm..... Try using the 'pathping' network diagnostic, which uses exactly the same syntax as the 'tracert' command, (e.g. 'pathping patchserver.crypticstudios.com'),
    and post the results. This will tell us if the issue is with your ISP, or elsewhere...
  • maltinpolarmaltinpolar Member Posts: 5 Arc User
    edited May 2014
    hmmm..... Try using the 'pathping' network diagnostic, which uses exactly the same syntax as the 'tracert' command, (e.g. 'pathping patchserver.crypticstudios.com'),
    and post the results. This will tell us if the issue is with your ISP, or elsewhere...

    Here, pathping results:

    Microsoft Windows [Versi
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited May 2014
    Here, pathping results:

    Microsoft Windows [Versi
  • captainrevo1captainrevo1 Member Posts: 3,948 Arc User
    edited May 2014
    Always keep your drivers up to date (not saying it is this specific issue) but it can make a big difference.
  • maltinpolarmaltinpolar Member Posts: 5 Arc User
    edited May 2014
    So Pathping is reporting 'dropped' (as in lost or thrown away) packets on your connection. Even assuming that the 100% drop rate on hops #1 - #3 are a false positive, the connection quality is still not good...

    The thing is, there is nothing you can do yourself concerning a 'dropped packet' problem, as only the ISP can correct the issue. You will need to contact your ISP and ask them to help diagnose a 'dropped packet' problem with your connection to the STO servers...


    Will do. Thank you so much for your help! I really appreciate it. :)

    Cheers.
  • maltinpolarmaltinpolar Member Posts: 5 Arc User
    edited May 2014
    The thing is, there is nothing you can do yourself concerning a 'dropped packet' problem, as only the ISP can correct the issue. You will need to contact your ISP and ask them to help diagnose a 'dropped packet' problem with your connection to the STO servers...

    Well, I suppose my STO days are over. I contacted my ISP and they said there is nothing wrong or at fault with my connection. Then again, this is Venezuela and my ISP is government-owned CANTV, and if indeed there's something wrong there is nothing the will do about it, so I'm pretty much screwed.

    I haven't been able to play the game for over a week now. I barely have time to login, refine dil and start Undine rep projects before the SNRs, lag and rubberbanding start to kick in. Pretty soon I'll run out of Undine marks and won't be able to grind for more to progress beyond T4. It's utterly annoying and frustrating.

    What really irks me, though, is this: just about *everything else* I do online seems to run fine and dandy except STO. I download all sorts of TRIBBLE and stream music and videos all day long with absolutely no problem at all, speed and average download times are still the same.

    How do you explain that, Cryptic, hmm?
  • edited May 2014
    This content has been removed.
  • kitsujoe1kitsujoe1 Member Posts: 1 Arc User
    edited May 2014
    I just came home after an 11 hour day chasing down renters/cleaning apartments and I got the chance to log in about 15 times. What ever solution Cryptic will give seems to start with "You" and I have a BRAND NEW HP DESKTOP, like 2 weeks old. This issue is YOURS. I can find other places/games that will actualy let me log in for more than 1 minute at a time... Bye.
  • maltinpolarmaltinpolar Member Posts: 5 Arc User
    edited May 2014
    Ok, first off:

    What does "unable to allocate performance buffer" mean? It keeps showing in all my NetTest results, which btw are always the same. Those are the last three I did at 15 minute intervals.

    I find it really odd that I'm consistently getting all zeroes in columns 2 and 3 (not to mention the low numbers in column 1, of course). Could that have something to do with being "unable to allocate performance buffer"? Is there a way to fix that?

    I tested all those ports using this tool and they all came out as closed. Is that normal or unusual? Is that the cause of the straight zeroes? Should I talk to my ISP about closed ports?

    Regarding testing conditions: I usually connect to the internet/play the game on my laptop, using a wi-fi router connection via ADSL modem. Both modem and router are hooked up to my desktop computer. Do I need to run all these tests on my desktop in order to get more reliable numbers?

    Lastly, I found this very useful tool (PingPlotter) that does a tracer test and -apparently- a pathping test at the same time. I keep getting dropped packets at (you guessed it) Cogentco every few tests (auto-ran at 15 sec intervals) and even from Cryptic's patchserver2. Take a look.


    I'll appreciate feedback. Thanks.
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