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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Crash when starting, BEX StackHash_0a9e

makburemakbure Member Posts: 422 Arc User
edited May 2014 in Windows and General: PC, Network, and Other Technical Issues
The game is crashing with the error details below. I can't adjust the dynamic lighting, because I can't get into the game options. Any help appreciated.

Problem signature:
Problem Event Name: BEX
Application Name: GameClient.exe
Application Version: 0.0.0.0
Application Timestamp: 535ef4f9
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 00000000
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[edit]
I am also receiving DSOUND.dll is missing error when starting the ARC launcher. But, this is only when the G930 headset is on; when the usb transmitter is unplugged, I go back to regular speakers, this is all working, game client and all. Logitech drivers might be damaged.
-Makbure
Post edited by makbure on

Comments

  • th3xr34p3rth3xr34p3r Member Posts: 0 Arc User
    edited May 2014
    makbure wrote: »
    The game is crashing with the error details below. I can't adjust the dynamic lighting, because I can't get into the game options. Any help appreciated.

    Problem signature:
    Problem Event Name: BEX
    Application Name: GameClient.exe
    Application Version: 0.0.0.0
    Application Timestamp: 535ef4f9
    Fault Module Name: StackHash_0a9e
    Fault Module Version: 0.0.0.0
    Fault Module Timestamp: 00000000
    Exception Offset: 00000000
    Exception Code: c0000005
    Exception Data: 00000008
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    [edit]
    I am also receiving DSOUND.dll is missing error when starting the ARC launcher. But, this is only when the G930 headset is on; when the usb transmitter is unplugged, I go back to regular speakers, this is all working, game client and all. Logitech drivers might be damaged.

    Please let us know the following:
    • What is your OS version? (from the version numbering I assume windows 7 Home Premium 64bit?)
    • What Graphics card are you using?
    • What graphics card driver version are/were you using at the time of the error? (same goes for the headset driver)

    As for the DSOUND.dll is missing issue please make sure you grab the latest Directx from here http://www.microsoft.com/en-us/download/search.aspx?q=directx and restart your pc before and after the install to see if both a restart and a Directx reinstall/repair works for you.
    [SIGPIC]Click to visit Subspace-Radio[/SIGPIC]
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  • simeion1simeion1 Member Posts: 898 Arc User
    edited May 2014
    I have had. Lot of game crashing issues in the last couple of weeks. Since seasons nine. I have found out that a VoIP called mumble was causing most of my issues. I have to start sto first and also had to shut off the over lay option on mumble. Don't know if this will help, also I appoint out a few other of my crashing issues was avg virus detection updates. I had to disable to launch the game then turn it back on while in.
    320x240.jpg
  • makburemakbure Member Posts: 422 Arc User
    edited May 2014
    The OS is Windows 7 home premium 64bit, card: Evga GTX550 ti fermi, card driver: 335.23, Logitech gaming framework: 8.50.281

    I'm not using VoIP or anything like it, but I did go though msconfig and uncheck some non essential things. My virus scanner is microsoft security essentials, which I'll now just turn off when launching arc.
    -Makbure
  • th3xr34p3rth3xr34p3r Member Posts: 0 Arc User
    edited May 2014
    makbure wrote: »
    The OS is Windows 7 home premium 64bit, card: Evga GTX550 ti fermi, card driver: 335.23, Logitech gaming framework: 8.50.281

    I'm not using VoIP or anything like it, but I did go though msconfig and uncheck some non essential things. My virus scanner is microsoft security essentials, which I'll now just turn off when launching arc.

    Please download and install driverset 337.50: http://www.nvidia.com/download/driverResults.aspx/74636/en-us

    And update your headset drivers via http://www.logitech.com/en-au/support/wireless-gaming-headset-g930?osid=14&bit=64
    [SIGPIC]Click to visit Subspace-Radio[/SIGPIC]
    Twitter | Blog | Original Join Date: Dec 2007 | Gaming Setup | Raptr Profile | Gamer DNA
    The opinions expressed in my posts are my own views and do not reflect on any other entity(s) or person(s) I may or may not represent at the time.
  • makburemakbure Member Posts: 422 Arc User
    edited May 2014
    th3xr34p3r wrote: »
    Please download and install driverset 337.50: http://www.nvidia.com/download/driverResults.aspx/74636/en-us

    And update your headset drivers via http://www.logitech.com/en-au/support/wireless-gaming-headset-g930?osid=14&bit=64

    So far, so good on the Nvidia beta driver and the logitech driver seems to be stable too. DirectX reinstall came back with nothing wrong when it checked. Thanks for reply.
    -Makbure
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