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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Windows crash blue after start patching

jennefejennefe Member Posts: 12 Arc User
edited April 2014 in Windows and General: PC, Network, and Other Technical Issues
Hi, I play STO for some time and after my better fun i invite my friend to STO.

He downloaded game from steam, after login game start updated, then crash windows.

We are looking for this problem on google, we try turn down firewal, antivir program, he dont have TeamViewer, we try force veryfi and on-demand, we try update all drivers and we try run in save mode.

He have Windows 7, exactly some PC like is my:
CPU: Intel I-5 4570 4core 3,20
Ram: 8GB
Graphic card: NVIDIA GeFoce GTX 760

I try put all my game files into rar and send him, but nothing, after login game start patch and all windows crash in blue.

Please some tips? Please help me find problem and get back to STO universe.
Post edited by jennefe on

Comments

  • pet1e86pet1e86 Member Posts: 126 Arc User
    edited April 2014
    Sounds to me like a memory issue. try running a memtest. New system? any upgrades etc?

    please post a copy of your dxdiag
  • dragonsbitedragonsbite Member Posts: 530 Arc User
    edited April 2014
    I'd have to agree in that it sounds like his system is unstable and memory is the first thing i would look at. There are many other possibilities like PSU, drivers, vid card, sound card, cpu, all sorts of settings in your bios, etc, etc. Extremely doubtful that it's a problem with the game.
    U.S. ARMY CAVALRY SCOUT/DRAGOON DISABLED VETERAN
  • stoutesstoutes Member Posts: 4,219 Arc User
    edited April 2014
    Please do:
    1) Open start, click on "Run"
    2) type: eventvwr (and press enter)
    3) Search for the specific BSOD event
    4) Copy & paste that code on this forum.

    It might look something like:

    0xc0000007e (etc) or 0x07e
    maxvitor wrote: »
    Nerf is OP, plz nerf
    That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.

    I call it, the Stoutes paradox.
  • jennefejennefe Member Posts: 12 Arc User
    edited April 2014
    pet1e86 wrote: »
    Sounds to me like a memory issue. try running a memtest. New system? any upgrades etc?

    please post a copy of your dxdiag
    System Information
    Time of this report: 4/10/2014, 16:40:36
    Machine name: UNNAMED-PC
    Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
    Language: Czech (Regional Setting: Czech)
    System Manufacturer: MSI
    System Model: MS-7821
    BIOS: BIOS Date: 05/17/13 11:18:21 Ver: 04.06.05
    Processor: Intel(R) Core(TM) i5-4570 CPU @ 3.20GHz (4 CPUs), ~3.2GHz
    Memory: 8192MB RAM
    Available OS Memory: 8136MB RAM
    Page File: 4614MB used, 11656MB available
    Windows Dir: C:\Windows
    DirectX Version: DirectX 11
    DX Setup Parameters: Not found
    User DPI Setting: Using System DPI
    System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
    DxDiag Version: 6.01.7601.17514 64bit Unicode
    DxDiag Notes
    Display Tab 1: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Input Tab: No problems found.
    DirectX Debug Levels
    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)
    Display Devices
    Card name: NVIDIA GeForce GTX 760
    Manufacturer: NVIDIA
    Chip type: GeForce GTX 760
    DAC type: Integrated RAMDAC
    Device Key: Enum\PCI\VEN_10DE&DEV_1187&SUBSYS_28471462&REV_A1
    Display Memory: 4038 MB
    Dedicated Memory: 1990 MB
    Shared Memory: 2048 MB
    Current Mode: 1680 x 1050 (32 bit) (60Hz)
    Monitor Name: Obecn
  • jennefejennefe Member Posts: 12 Arc User
    edited April 2014
    stoutes wrote: »
    Please do:
    1) Open start, click on "Run"
    2) type: eventvwr (and press enter)
    3) Search for the specific BSOD event
    4) Copy & paste that code on this forum.

    It might look something like:

    0xc0000007e (etc) or 0x07e

    ................................................................
    - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2014-04-07T19:08:04.515217600Z" />
    <EventRecordID>37145</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>unnamed-PC</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    - <EventData>
    <Data Name="BugcheckCode">209</Data>
    <Data Name="BugcheckParameter1">0x8</Data>
    <Data Name="BugcheckParameter2">0x2</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0xfffff88001425a1d</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    </EventData>
    </Event>
  • jennefejennefe Member Posts: 12 Arc User
    edited April 2014
    Let me now if i copy right files.
  • stoutesstoutes Member Posts: 4,219 Arc User
    edited April 2014
    Apparently he uses the latest NVIDIA driver (Driver File Version: 9.18.0013.3523 (English) - 3/4/2014 16:35:23).

    Apparently STO isn't the only one with the 0x80*02 error while using these drivers. Have you tried to do a rollback?
    maxvitor wrote: »
    Nerf is OP, plz nerf
    That's quite the paradox, how could you nerf nerf when the nerf is nerfed. But how would the nerf be nerfed when the nerf is nerfed? This allows the nerf not to be nerfed since the nerf is nerfed? But if the nerf isn't nerfed, it could still nerf nerfs. But as soon as the nerf is nerfed, the nerf power is lost. So paradoxally it the nerf nerf lost its nerf, while it's still nerfed, which cannot be because the nerf was unable to nerf.

    I call it, the Stoutes paradox.
  • jennefejennefe Member Posts: 12 Arc User
    edited April 2014
    stoutes wrote: »
    Apparently he uses the latest NVIDIA driver (Driver File Version: 9.18.0013.3523 (English) - 3/4/2014 16:35:23).

    Apparently STO isn't the only one with the 0x80*02 error while using these drivers. Have you tried to do a rollback?

    Not yet but i try rollback it and let you now, but it is strange why windows crash after start patching this is not look like graphic problem but i try and let you now.
  • jennefejennefe Member Posts: 12 Arc User
    edited April 2014
    stoutes wrote: »
    Apparently he uses the latest NVIDIA driver (Driver File Version: 9.18.0013.3523 (English) - 3/4/2014 16:35:23).

    Apparently STO isn't the only one with the 0x80*02 error while using these drivers. Have you tried to do a rollback?

    i just reinstal windows and all work just fine
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