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Forums > Home› Support› C-Store, ZEN, and Promotions

Walmart wont refund not working ultimate game card

donkeybong420donkeybong420 Member Posts: 97 Arc User
edited January 2014 in C-Store, ZEN, and Promotions
I bought a ultimate game card at walmart, to buy a monthly subsription, when you select game card and put in key , it says invalid key. Walmart wont refund the money or give new card.

So i was forced to try to buy zen with the card, made the ultimate pay account, used the key, the verifing page on startrek online just timed out and froze up. come back later, no zen in perfect world account, no ultimate points in ultimate account.

Try using the card again, it says it has been used allready.

I'm felling pretty much abused and ripped off here by perfect world, first of all i wanted a monthly subsription and purchased the card for that, and apparently you cant use it as a payment method, and then when my only option to get any value from the card was to buy zen i didnt even get any, and now the card says its used up.

21LhDmB.jpg?1

right on the subscription page it say you can use Game Card.

checked the https://billing.perfectworld.com/history nothing new there, transaction doesnt show up.
checked https://billing.perfectworld.com/mywallet nothing in there.

so this is a warning to everyone, don't trust ultimate game cards, they don't work sometimes, and you can't use them for subsriptions, its 100% misleading to have the startrek online logo plastered on the front of the card, and then not allow anyone to use it for subsription.
Post edited by donkeybong420 on

Comments

  • dahminusdahminus Member Posts: 0 Arc User
    edited January 2014
    So you assumed how it worked and it turned out it didn't work that way.

    If you did prior research you would've avoided a headache...

    As for your zen...did you check your wallet?





    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~BranFlakes
    Chive on and prosper, eh?

    My PvE/PvP hybrid skill tree
  • donkeybong420donkeybong420 Member Posts: 97 Arc User
    edited January 2014
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~BranFlakes
  • dahminusdahminus Member Posts: 0 Arc User
    edited January 2014
    Game card...not ultimate game card or PWE game card....you made an assumption...

    It could mean the start up key you get with a new copy of the game or star trek only game card or even a star trek time card. You assumed.

    So, you have used ultimate game cards for Zen before? So you are 100% certain you tied your ultimate cards to your star trek account?

    I've never used ugcs before so I can't help ya.





    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~BranFlakes
    Chive on and prosper, eh?

    My PvE/PvP hybrid skill tree
  • bricbat1bricbat1 Member Posts: 14 Arc User
    edited January 2014
    dahminus wrote: »
    Game card...not ultimate game card or PWE game card....you made an assumption...

    It could mean the start up key you get with a new copy of the game or star trek only game card or even a star trek time card. You assumed.

    So, you have used ultimate game cards for Zen before? So you are 100% certain you tied your ultimate cards to your star trek account?

    I've never used ugcs before so I can't help ya.





    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~BranFlakes

    everything you say may be true sir , but anybody reading your post can see the unnecessary rudeness and condesension it was unhelpful and showed who the real ignorant person was.
  • dahminusdahminus Member Posts: 0 Arc User
    edited January 2014
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~BranFlakes
    Chive on and prosper, eh?

    My PvE/PvP hybrid skill tree
  • dahminusdahminus Member Posts: 0 Arc User
    edited January 2014
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~BranFlakes
    Chive on and prosper, eh?

    My PvE/PvP hybrid skill tree
  • imadude3imadude3 Member Posts: 825 Arc User
    edited January 2014
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~BranFlakes
    Maintaining peace through overwhelming firepower.
  • dahminusdahminus Member Posts: 0 Arc User
    edited January 2014
    This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies. ~BranFlakes
    Chive on and prosper, eh?

    My PvE/PvP hybrid skill tree
  • oldkirkfanoldkirkfan Member Posts: 1,263 Arc User
    edited January 2014
    donkeybong420 wrote: »
    I bought a ultimate game card at walmart, to buy a monthly subsription, when you select game card and put in key , it says invalid key. Walmart wont refund the money or give new card.

    So i was forced to try to buy zen with the card, made the ultimate pay account, used the key, the verifing page on startrek online just timed out and froze up. come back later, no zen in perfect world account, no ultimate points in ultimate account.

    Try using the card again, it says it has been used allready.

    I'm felling pretty much abused and ripped off here by perfect world, first of all i wanted a monthly subsription and purchased the card for that, and apparently you cant use it as a payment method, and then when my only option to get any value from the card was to buy zen i didnt even get any, and now the card says its used up.

    21LhDmB.jpg?1

    right on the subscription page it say you can use Game Card.

    checked the https://billing.perfectworld.com/history nothing new there, transaction doesnt show up.
    checked https://billing.perfectworld.com/mywallet nothing in there.

    so this is a warning to everyone, don't trust ultimate game cards, they don't work sometimes, and you can't use them for subsriptions, its 100% misleading to have the startrek online logo plastered on the front of the card, and then not allow anyone to use it for subsription.


    I use the Ultimate Game Card regularly for zen. I purchased a $25 card once, and when I put it on STO, it only transferred $20. The other $5 was sent to an Ultimate Pay account. I had to access it to have the other $5 transferred to STO.

    Go to Ultimate Pay and see if the money was put there. If it is, you can reclaim it by following the instructions on the site.
    Caitian Star Pride
    Ferasan Shadow Force
  • dboura01dboura01 Member Posts: 5 Arc User
    edited January 2014
    Pretty much once the bar is scratched on any of the paycard and the key is viewable there is no where that will take them back as they have no way of knowing the balance left on the cards. Unfortunately, they won't even do a refund themselves and declare all sales final.

    Others have had issues with UGC and the most relevant post I could find for ya was here

    http://sto-forum.perfectworld.com/showthread.php?p=11691051#post11691051
  • markhawkmanmarkhawkman Member Posts: 35,236 Arc User
    edited January 2014
    dboura01 wrote: »
    Pretty much once the bar is scratched on any of the paycard and the key is viewable there is no where that will take them back as they have no way of knowing the balance left on the cards. Unfortunately, they won't even do a refund themselves and declare all sales final.

    Others have had issues with UGC and the most relevant post I could find for ya was here

    http://sto-forum.perfectworld.com/showthread.php?p=11691051#post11691051
    Yeah, from their point of view, you might be trying to scam them and get a refund for a card you used up. Since they can't verify whether the card actually worked or not, they aren't going to risk it.
    -=-=-=-=-=-=-=-
    My character Tsin'xing
    Costume_marhawkman_Tsin%27xing_CC_Comic_Page_Blue_488916968.jpg
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