Hello, I unlocked the Honor Guard XII set many months ago after numerous STFs, just so I could have my caped HG armor with no helmet so you can see my glorious alien visage. This was before the new reputation system. I hadn't played for a while, but the game called to me and I logged in only to find that my costume now looked like the default HG XII armor, with helmet and everything. Even though in my outfits you can see my old custom outfit, I am now stuck with only the default visuals.
I realize this isn't a bug, and you're supposed to reach tier V in rep in order to unlock this costume, but I think it's a pretty poor business model not to grandfather in players who had already unlocked it. Yes, I realize I got a conversion pack full of marks I can use, but that's still not enough when I need to use those marks in projects that take a day at a time to unlock for only a few thousand rep at most. So now I'm looking at months of waiting and doing pointless projects to unlock stuff I already unlocked months ago.
Who greenlighted this system?
Sincerely- An angry customer.
EDIT: This issue is now going beyond an inconvenience into bug territory. Because I do not "own" the HG costume I rightfully unlocked, I cannot wear the outfit slots it is saved to. But what is worse, I can't modify it either. When I modify the outfit to wear clothing that I can own, I purchase, it says it's going to cost 1440 EC, I say yes, and then nothing happens. The outfit doesn't change, EC isn't deducted, just nothing. So now not only am I denied my outfit, I can't even use the other two outfit slots.
You're being hit by two things at once, one of which isn't a bug.
First, the reason your outfit looks like that is because you're wearing the HG set, and have "Armor Display" on, since you probably never turned it off and it didn't do anything for KDF players before. Turn that off, and your costume settings should reappear. This one isn't a bug.
The second thing that might be happening is that you might be afflicted with the "Additional Uniform" bug that breaks one or more of your secondary costume slots. Does the unmodifiable slot with the HG uniform in it list as "Additional Uniform", and cannot be worn or modified, and also does not apparently count against your uniform slots?
Welcome back to the game! That said, KDF are borked more than ever these days. So many rampant LONG TERM bugs that Cryptic haven't/won't fix. The KDF uniform bug has been going on for... what?... a year now?
Comments
First, the reason your outfit looks like that is because you're wearing the HG set, and have "Armor Display" on, since you probably never turned it off and it didn't do anything for KDF players before. Turn that off, and your costume settings should reappear. This one isn't a bug.
The second thing that might be happening is that you might be afflicted with the "Additional Uniform" bug that breaks one or more of your secondary costume slots. Does the unmodifiable slot with the HG uniform in it list as "Additional Uniform", and cannot be worn or modified, and also does not apparently count against your uniform slots?