Okay,
So a bunch of us who have Verizon or re-bundled Verizon internet connections are having problems where characters who try to zone into high pop sectors or spacedocks and such are getting timed out and then the character cannot be accessed.
The problem is easy to see if you tracert to the game's servers. You guys are renting server space with someone inside of Cogent's network. Right now Cogent is dumping a ridiculous amount of bandwidth into Verizon because Cogent is carrying all netflix traffic, and as a result Verizon is only allowing a limited amount to get through.
As a result, your customers are being hurt because your servers are utilizing Cogent for their bandwidth needs. You can't blame this on us and say it's a problem you can't fix, because you could very easily do a datacenter move or threaten to do so (I'm sure all of PWE's server costs are a pretty huge profit driver for Cogent) in order to resolve this problem.
How do I know the problem is as I say it is? Because I know how to use a VPN and how to control where my traffic is routed. If I route from Verizon into Cogent to you, I have problems. If I route into Cogent from any non-verizon infrastructure, there are no problems.
Verizon is one of the largest residential ISP in the country, and for many of us the only option. I've spent nearly $600 on this game, including a lifetime subscription, and I was planning to buy the $150 Legacy pack soon, but now I have to pay for a reliable VPN so I can play lag free, so I'm now looking at $5-$10 a month, minimum, to play a game I have a lifetime subscription to.
You guys are a business and you need to stop passing the buck. You chose to do business with the datacenter partner you chose. None of us who are being screwed by your choice had anything to do with it. Stop claiming it is our ISP and there's nothing you can do about it and start behaving like a proper business. I have paid you a ridiculous amount of money for the amount of hours I've been connected to your service. I would hazard a guess that right now I've paid something like $2-$3 per hour of playtime that I've played.
I want to support you and the game, but having my support requests ignored and being essentially told to f*** off after you already had my money is quite enough. Your server and bandwidth provider is not fulfilling its obligation and that needs to change. I paid a lifetime subscription to be able to play the game any time I wanted so long as it's still running.
Get your act together. With as many threads as I've seen merged and customers angry, this is starting to smell like class action territory. It is at least a breach of the contract you made with me when I purchased a lifetime subscription.
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