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How many is enough?

thisslerthissler Member Posts: 2,055 Arc User
This:

The hosting and setup works fine for most players.

If it was causing millions of players to not be able to play, thousands of tickets being sent in about that issue, and the servers not being heavily populated with players, then IMHO, it would be investigated more.

Every online game has a small group of players that will always have weird network or connection issues. There are billions of configuration variables.

Cogentco I think has weird port or routes data in such a way that affects certain players.

PWE goes back and forth with them frequently, and they often say nothing is wrong.

I understand your frustrations, and I hope you do check it out again.

With the network troubles you are having with STO, you should check out Torchlight 2. Amazingly fun game, 2-6 player online play, and really fun single player. Steam runs sales on it frequently, and the Steam version has achievements.
http://store.steampowered.com/app/200710/

From here: http://techsupport.perfectworld.com/showthread.php?t=4181&page=20


I'd like to know exactly, or at least a hell of a lot closer to, the number of customers PWE needs to have experiencing an issue so that the issue gets addressed.

There's a 12k count thread in tech support STO on this, and not a peep out of the Forum Kings. Not even a kindly redirect in that thread or in the daily threads that keep popping up. You would think someone could take the time to do that. You know, someone that is employed to do such things.

Anyway, if they did all the customer would find is an even LARGER thread with the above post in it. Oh. So there aren't enough of us to matter to PWE.

COGENT is the recognized problem here.

DO SOMETHING AND TELL YOUR CUSTOMERS WHAT YOU ARE DOING!

This is customer service. This isn't difficult.

Or hide behind your mighty forum powers. Whatever suits the quality of your character the best. I know what's been done in the past.

EDIT: I was going to try Neverwinter. Why not right? To bad, goes through the same server farm.
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