Hello, I had opened two tickets a very long time ago, well over a month.
Ticket [missing items] At 05/01/2013
Ticket [item purchased was not received from fleet vendor] At 05/02/2013
The support i received was long delayed, and was not even support at all, Both tickets were told "Sorry for the delay, we are busy with the new expansion" The issue was never solved, and cryptic closed the tickets without responding again to the issue after having told me That they are sorry for the delay, they are busy with the new Romulus expansion. 16 days later they close the ticket after i updated it saying the issue was still not solved.
I opened another ticket to combine both of the old ones and ask why they did not assist me on 06/12/2013 01:16 PM. The status of this ticket is still not responded too.
It has been over 60 days with no response or assistance, on top of that I am a life timer, and have supported the game vastly just to get trashed like his by the support team?
Is anyone else having this issue with their support tickets?
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