So a fleet mate and close friend of mine got his Star Trek Online Account banned after a massive ban wave in the game Neverwinter. As he does for every beta he has played he has been looking for exploits and bugs and did report those as well.
So he got hammered by the ban wave and has yet to get an email about it and how long the ban is. I don't agree either with the ban or with Cryptic absolute terrible customer support. After 2 weeks patiently waiting for an answer for a ticket he received an automate email from Cryptic which didn't get into any information relevant to the ticket. So with that answer his ticket was closed and if he is not happy he is suppose to open a new one.
So i know for a fact this guy is a paying customer and spent money on Star Trek online and most likely would have done the same in Neverwinter. He is not just a valued asset to our Fleet but as i said a personal friend of mine i know since 20 years. He is a gamer plays alot of different games and has beta tested about 50 times the amount of what cryptic put out on the market. Not did he never got banned anywhere for using and reporting exploits in betas but I personally have never seen such a careless customer support as here with Cryptic. I had my own bad experience about 2 years back but after they switched to PWE i thought Customer Service would have gotten better here. I guess that is the wrong way of thinking.
My question is fairly simple where can he contact somebody who actually takes care of the problem ? The ticket system obviously doesn't work since they get thousands over thousands of tickets ?
My basic questions would be where is your "real" customer support and how can it be reached ?
C-Store Inc. is still looking for active members on the fed side. If you don't have a fleet feel free to contact me in game
@stegi.
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