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Forums > Home› Galactic News Network [PC]

Scheduled Maintenance (May 29, 2013 - Canceled, being taken care of during downtime)

pwebranflakespwebranflakes Member Posts: 7,741
edited May 2013 in Galactic News Network [PC]
Hi Captains,

We will be bringing down Star Trek Online tomorrow, Wednesday, May 29th, at 7AM PDT (click here to view in your timezone) for maintenance. We expect this maintenance to only last for 2.5 hours. The test server may also be unavailable during this time.
Why is another maintenance necessary, and why at this time?

We do understand that this time is unfortunately inconvenient for some of our players, though in this particular situation we have server-side maintenance tasks that need to be performed ASAP in order to ensure a smooth play experience for everyone. We will do our best to complete this maintenance as quickly as we can in hopes of keeping the downtime to a minimum.

There are no patch notes for this maintenance other than "Server stability updates."

Thanks for your patience and understanding,

- The Star Trek Online Team
Post edited by pwebranflakes on
«1

Comments

  • szimszim Member Posts: 2,503 Arc User
    edited May 2013
    I realize increasing server statbility is the top priority right now. But will we see some bugfixes soon? Maybe on thursday?
  • newromulan1newromulan1 Member Posts: 2,229
    edited May 2013
    waiting for the Europeans to start QQing in 3...2...1...

    Go!
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited May 2013
    szim wrote: »
    I realize increasing server statbility is the top priority right now. But will we see some bugfixes soon? Maybe on thursday?

    We're working on bug fixes and hope to have them out to you all soon :)

    Cheers,

    Brandon =/\=
  • carcharodon1975carcharodon1975 Member Posts: 0 Arc User
    edited May 2013
    Well Brandon,will these "Server stability updates." stop my game from crashing every time I set foot on a highly populated map?Or will it just make my game crash that much harder like the last set of "Server stability updates." did?
    The PWE/Cryptic sweatshop...not where the game is made,but where the game is played!

    Take back your home,end the grind!

    Volunteer moderators policing the forums is like a mall cop trying to solve a murder.
  • renew1981renew1981 Member Posts: 0 Arc User
    edited May 2013
    Wauw , you Guys really hate us Europeaan players dont you.
    Exellent timing as always.

    One dissapointment after another , i should be more optimistic perhaps but you guys
    Are not making it easy the previous downtimes all resulted in longer downtime then
    Stated and introducing login issues including the unkown login error that supposed
    To be fixed. Iam lozing my faith rapidly.
  • UnknownUnknown
    edited May 2013
    This content has been removed.
  • renew1981renew1981 Member Posts: 0 Arc User
    edited May 2013
    newromulan1 wrote: »
    waiting for the Europeans to start QQing in 3...2...1...

    Go!

    Done.

    Would not want to dissapointment now would we.
  • tdawg65tdawg65 Member Posts: 27 Arc User
    edited May 2013
    newromulan1 wrote: »
    waiting for the Europeans to start QQing in 3...2...1...

    Go!

    Yep. They're crying now about it.
  • tpalelenatpalelena Member Posts: 1 Arc User
    edited May 2013
    Thanks for letting us know why the server is taken down.

    I'm happy to hear that bug fixes are on the way. I miss colony invasion and gorn minefield, not to mention the mirror event!

    Actually, the maintenace should be finished by the end of EU workshifts.
    Let us wear Swimsuits on Foundry maps or bridges please! I would pay zen for that.
  • newromulan1newromulan1 Member Posts: 2,229
    edited May 2013
    Probably should put a notice up on the launcher so people don't claim it's" last minute notice":)
  • newromulan1newromulan1 Member Posts: 2,229
    edited May 2013
    tdawg65 wrote: »
    Yep. They're crying now about it.

    I was just poking a litle fun - they are always posting how Cryptic hates them, how Cryptic does it just to spite them, how Cryptic plans these things to TRIBBLE the european players. It just gets so predictable.

    1st - they start the Update at 7am where there offices are - sorry that's early - and they don't have a team of like 200 employees to work 3 shifts a day.

    2nd - they pick the time of day that there data shows they have the least amount of players.

    Nothing of this is personal as many players seem to take it as.
  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    edited May 2013
    Ok i have a question. . .

    Who decides the down time? As correct me if I'm wrong but the population of Europe is some what larger than the beloved USA so wouldn't logic dictate that you do it at a time that is not in prime time in either time zone

    So 7am is 3pm in the UK so. . .

    Make it 5am USA time that's 1pm in UK and that 2hour difference then brings down time into mid afternoon throughout Europe and most of the world.

    After a quick glance over your posted time zone it would only effect a hand full of countries and not half the world.. thus making the majority happy

    As tbh all this down time regardless of how sorry you are is erm ANNOYING
    JtaDmwW.png
  • usscapitalusscapital Member Posts: 985 Arc User
    edited May 2013
    branflakes you say this is for improving the servers but it has made them more laggy with each Server stability update , have you found the cause yet why this is happening ?
    NERF NERF NERF ONLINE

    DELTA PRICE RISING
  • tsurutafan01tsurutafan01 Member Posts: 0 Arc User
    edited May 2013
    jam3s1701 wrote: »
    Ok i have a question. . .

    Who decides the down time? As correct me if I'm wrong but the population of Europe is some what larger than the beloved USA so wouldn't logic dictate that you do it at a time that is not in prime time in either time zone

    So 7am is 3pm in the UK so. . .

    Make it 5am USA time that's 1pm in UK and that 2hour difference then brings down time into mid afternoon throughout Europe and most of the world.

    After a quick glance over your posted time zone it would only effect a hand full of countries and not half the world.. thus making the majority happy

    As tbh all this down time regardless of how sorry you are is erm ANNOYING

    Yes Cryptic's staff should get up at 3:30 in the morning to be ready to go at 5 AM because the earth is round.

    Cool story bro.

    "We are smart." - Grebnedlog

    Member of Alliance Central Command/boq botlhra'ghom
  • drake122svkdrake122svk Member Posts: 731 Arc User
    edited May 2013
    So maintenance every day since the release of LoR, but still no bug fixes...
    https://www.youtube.com/Drake122
  • jam3s1701jam3s1701 Member Posts: 1,825 Arc User
    edited May 2013
    My brother is a it engineer for Microsoft and he gets to work at 5 so don't understand your reasons for saying that this... idea is not rreasonable
    JtaDmwW.png
  • sunfranckssunfrancks Member Posts: 3,925 Arc User
    edited May 2013
    Meh, these times don't actually bother me that much. It's the 'despite server maintenance, the server still crashes 3 hours later' that gets me.

    They have to restart the servers every day, because their bad coding causes huge memory leaks.
    This is what eventually causes the huge lag to build up.
    Fed: Eng Lib Borg (Five) Tac Andorian (Shen) Sci Alien/Klingon (Maelrock) KDF:Tac Romulan KDF (Sasha) Tac Klingon (K'dopis)
    Founder, member and former leader to Pride Of The Federation Fleet.
    What I feel after I hear about every decision made since Andre "Mobile Games Generalisimo" Emerson arrived...
    3oz8xC9gn8Fh4DK9Q4.gif





  • newromulan1newromulan1 Member Posts: 2,229
    edited May 2013
    jam3s1701 wrote: »
    My brother is a it engineer for Microsoft and he gets to work at 5 so don't understand your reasons for saying that this... idea is not rreasonable

    Comparing a $300 billion dollar company with 200,000 employeess to a small studio with about 40.

    Yes that is a good comparison.
  • mindmagemindmage Member Posts: 0 Arc User
    edited May 2013
    renew1981 wrote: »
    Wauw , you Guys really hate us Europeaan players dont you.
    Exellent timing as always.

    One dissapointment after another , i should be more optimistic perhaps but you guys
    Are not making it easy the previous downtimes all resulted in longer downtime then
    Stated and introducing login issues including the unkown login error that supposed
    To be fixed. Iam lozing my faith rapidly.

    An people are getting tired of Europeans complaining. Crytic is in the USA and goes by USA time for maintenance. Get over it.
    Playing since launch in 2010.
  • bauer6bauer6 Member Posts: 125 Arc User
    edited May 2013
    pwebranflakes wrote: »
    Hi Captains,

    We will be bringing down Star Trek Online tomorrow, Wednesday, May 29th, at 7AM PDT (click here to view in your timezone) for maintenance. We expect this maintenance to only last for 2.5 hours. The test server may also be unavailable during this time.
    Why is another maintenance necessary, and why at this time?

    We do understand that this time is unfortunately inconvenient for some of our players, though in this particular situation we have server-side maintenance tasks that need to be performed ASAP in order to ensure a smooth play experience for everyone. We will do our best to complete this maintenance as quickly as we can in hopes of keeping the downtime to a minimum.

    There are no patch notes for this maintenance other than "Server stability updates."

    Thanks for your patience and understanding,

    - The Star Trek Online Team

    Brandon, you say thanks for your understanding and patience...

    we have been nothing but understanding and patient...BUT...

    it would appear a lot of players are really getting niffed off with all these bugs and server downtimes my friend.
    how about trying to get the playerbase back on your side by way of compensation for all the problems over the last month by way of energy credits? lets say 5 mil each for the continued problems?

    after all it's not our fault that these problems exist is it, to be fair?

    balls in your court my friend, and i am sure many players would agree with me on this one.
  • echattyechatty Member Posts: 5,917 Arc User
    edited May 2013
    newromulan1 wrote: »
    Probably should put a notice up on the launcher so people don't claim it's" last minute notice":)

    They do. I've seen the notices for the last few on my launcher when I launch it. Even if it isn't there now, it probably will be several hours before the maintenance time.

    On another note, are you going to fix the bug where the game is trying to charge me 750z for a free customization? When I hit Commander, it's been trying to do that.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • captainbaileycaptainbailey Member Posts: 356 Arc User
    edited May 2013
    What does it matter about tomorrow, CANT even log in right now, Stuck at Retrieving list of characters.. screen then I get booted. Looks like my "maintenance" has started about 9 hours early, guess I wont be getting on star trek any time soon.
  • pec3pec3 Member Posts: 252 Arc User
    edited May 2013
    Problems are:

    - Server not responding message,
    - Disconected from server many times,
    - Loging failed without reason,
    - Can not login for very long time.
  • pec3pec3 Member Posts: 252 Arc User
    edited May 2013
    tpalelena wrote: »
    Thanks for letting us know why the server is taken down.

    I'm happy to hear that bug fixes are on the way. I miss colony invasion and gorn minefield, not to mention the mirror event!

    Actually, the maintenace should be finished by the end of EU workshifts.

    The maintenance should be finished before the end of EU workshifts, and that is before 16h. And there maintenance starts in 16h. That is their 7 PDT. I come from work and I can not go online.
  • jalawaranjalawaran Member Posts: 0 Arc User
    edited May 2013
    captainbailey wrote: »
    What does it matter about tomorrow, CANT even log in right now, Stuck at Retrieving list of characters.. screen then I get booted. Looks like my "maintenance" has started about 9 hours early, guess I wont be getting on star trek any time soon.
    Same problem here Yay for unprepared progress.
  • drake122svkdrake122svk Member Posts: 731 Arc User
    edited May 2013
    Well, how about you guys perform this "maintenance" right now, since your precious server crashed anyway... looks like yesterdays pseudo-maintenance broke more things than it fixed again.

    Well done, Cryptic.
    https://www.youtube.com/Drake122
  • delfarndelfarn Member Posts: 0 Arc User
    edited May 2013
    Did the server just crash? o.O I mean, really? Isn't that a bit ironic... :eek:

    Edit: Main power is offline, auxiliarly systems failing... we'll just go with that.
    [SIGPIC][/SIGPIC]
  • x0ligyx0ligy Member Posts: 0 Arc User
    edited May 2013
    I agree with the other members its abit of a joke, every day there is maintenance and im guessing there will be more tomorrow the day after and the day after that yet its always the same excuse with no details and "thanks for being patient!" like we have a choice?

    Like others i would like to know what this maintenance is? (yes its server maintenance but whats happening and why is it taking so long)
    How long its going to last?
    And why is it whenever you post about maintenance or when maintenance is happening your servers seem to die and the forums come to a halt?

    So are you willing to give any information or should i just expect another "Thank you for your patience the servers are back up see you in game!" bs?
  • tridentkillatridentkilla Member Posts: 15 Arc User
    edited May 2013
    Yeah, i'd wager it crashed... and crashed hard.
  • lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited May 2013
    Swell, server just crashed while I was in mission- server unresponsive 300+ seconds, on relog unable to retrieve characters.
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
This discussion has been closed.