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2 May 2013 - Temporary Outage (Resolved!)

pwebranflakespwebranflakes Member Posts: 7,741
edited May 2013 in Galactic News Network [PC]
Hi Captains,

Thank you SO MUCH for your patience during this outage.

We have isolated the hardware failure and we are slowly bringing back all services, step by step, to ensure there are no more unexpected networking hardware issues.

The portal-wide beta test launch of a new game (Neverwinter) on our network is an extremely exciting time for us and we thank you again for your continued patience and support as we work out the issues during this testing period. Be assured that we are absolutely committed to launching an excellent game while maintaing our current network of games, and would like to thank all of our committed players during this time.

We'll have new hardware in place and us up, shined and secure, soon as we can. Thank you for being amazing, supportive players and helping spread the message while we get things resolved. We will keep you up to date as the situation progresses.

Thank you,

The Perfect World and Cryptic Team
Post edited by pwebranflakes on
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Comments

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    chriscox1701chriscox1701 Member Posts: 0 Arc User
    edited May 2013
    Take your time and do it right
    Vice Admiral Christopher "C Two" Jackson Fee-Cox
    U.S.S. Chronos Heavy Escort Carrier
    =/\=
    jexsamx wrote: »
    Why does God need a starship?
    WBC: "To protest space gays!"
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    aoav160aoav160 Member Posts: 443 Arc User
    edited May 2013
    How about adding 10% Zen to all accounts?
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    captainbaileycaptainbailey Member Posts: 356 Arc User
    edited May 2013
    So your new game made my beloved game crash, I say get it off my server.
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    cidstormcidstorm Member Posts: 1,220 Arc User
    edited May 2013
    aoav160 wrote: »
    How about adding 10% Zen to all accounts?

    This sounds pretty good to me.
    Youtube:
    https://youtube.com/channel/UCJZ5FBJ9bFaZ6yAFiNpZiRQ/featured?view_as=subscriber
    Twitter:
    https://twitter.com/CaptainCidStorm
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    boyscout1971boyscout1971 Member Posts: 40 Arc User
    edited May 2013
    so the cause WAS the neverwinter beta that doesn't bode well
  • Options
    slizzo82slizzo82 Member Posts: 1 Arc User
    edited May 2013
    aoav160 wrote: »
    How about adding 10% Zen to all accounts?

    What, you mean like not hosting multiple games on a single piece of hardware?
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    trekie564trekie564 Member Posts: 345 Arc User
    edited May 2013
    dang, now we have to start over... BEGIN POSTS
    this is not a flame, if you consider it a flame, i apologize. it is not meant as such.
    [SIGPIC][/SIGPIC]
    LLAP, everyone.
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    threat21threat21 Member Posts: 300
    edited May 2013
    aoav160 wrote: »
    How about adding 10% Zen to all accounts?

    cept 0 + 10% = 0
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    darramouss1darramouss1 Member Posts: 1,811 Arc User
    edited May 2013
    With all of the server issues we've been having (referring to the incredible lag) can you please get a multi-denominational holy person to bless the servers to help avoid this happening again?
  • Options
    jonathan#1031 jonathan
    jonathan#1031
         Member Posts: 105 Arc User
    edited May 2013
    aoav160 wrote: »
    How about adding 10% Zen to all accounts?

    ah.... 10% of zero is zero, right?
    <|>< . . . <z^>< . . . <zX^>< <( (..) )> oO(There's always a bigger Fish in the sea.)
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    sardiajaxsardiajax Member Posts: 67 Arc User
    edited May 2013
    aoav160 wrote: »
    How about adding 10% Zen to all accounts?

    Ya, that would be nice...

    Fat chance.
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    thebluerabbitthebluerabbit Member Posts: 0 Arc User
    edited May 2013
    No fair, Bran! You shut down our massive chain thread before it could grow enough to take over!! Party pooper!!


    (And thanks for the update!)
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    icegavelicegavel Member Posts: 991 Arc User
    edited May 2013
    To avoid something like this in the future, take a tip from the players: Use separate account/login servers for each game, and only share an account database. That way, too many players in one game won't blow up all of them.

    Just a tip. :D
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    handsmahoneyhandsmahoney Member Posts: 0 Arc User
    edited May 2013
    More information related to the outage please - Neverwinter announcements should (in my humble opinion) wait until the STO servers are back and performing at peak.
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    sonoframonsonoframon Member Posts: 166 Arc User
    edited May 2013
    Bran, I think all of us wouldn't mind seeing a few hundred zen in our coffers as a token of our forgiving you of this inconvenience.... Don't you think?
    WELL IF THE JAPORI INCIDENT HAS TAUGHT ME ANYTHING, IT'S THAT MY EXISTENCE IS AN EXPLOIT. THANKS CRYPTIC.

    IF YOU ARE READING MY SIG - THEN YOU ARE DOING IT WRONG
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    trekie564trekie564 Member Posts: 345 Arc User
    edited May 2013
    Death To Neverwinter
    this is not a flame, if you consider it a flame, i apologize. it is not meant as such.
    [SIGPIC][/SIGPIC]
    LLAP, everyone.
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    gryspeertgryspeert Member Posts: 47 Arc User
    edited May 2013
    happystan
    Ensign

    Today, 08:12 PM
    Quote:

    "You could learn more by watching paint dry, and that is less damaging to one's brain than one episode of BBT."

    watching paint dry IS damaging to one's brain
    My Imaginary Friend commited suicide
    Pick your superstition sit back make a wish and Enjoy yourself
    Ah, it's great to be young and insane!
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    pakledworldpakledworld Member Posts: 0 Arc User
    edited May 2013
    Joy. Least your posting back on the forums where the updates belong. most of us don't read Twitter or Facebook
    Pakled World Entertainment: Looking for things to make STO go since 2011.

    We have found it: General Server Stability. We are strong now...
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    mattimeo97mattimeo97 Member Posts: 0 Arc User
    edited May 2013
    So, Bran.

    Do you have different handles on all PWE boards, or did they get you up from the dinner table to re-post some other dude's message on this board?
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    wilsonfrontierwilsonfrontier Member Posts: 32 Arc User
    edited May 2013
    Wondering if the prep for the beta and/or the hardware failure was the reason the lag and chop has been so bad on STO the past few days/week?
    [SIGPIC][/SIGPIC]
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    captainbaileycaptainbailey Member Posts: 356 Arc User
    edited May 2013
    Let us refine all the dilithium we want for 24 hours as a thank you for not tearing down PWE HQ
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    rickeyredshirtrickeyredshirt Member Posts: 1,059 Arc User
    edited May 2013
    http://imgur.com/sdmmXW1
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    cassianncassiann Member Posts: 7 Arc User
    edited May 2013
    the first piece of hard ware they should replace are the people who blew up the last piece of hrardware.
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    dfbackdraft1dfbackdraft1 Member Posts: 24 Arc User
    edited May 2013
    we will see
    " To boldly Go... Till we run out of gas... "
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    thebluerabbitthebluerabbit Member Posts: 0 Arc User
    edited May 2013
    darramouss1 wrote: »
    With all of the server issues we've been having (referring to the incredible lag) can you please get a multi-denominational holy person to bless the servers to help avoid this happening again?

    Sure. Where should I start? :D
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    killelr123killelr123 Member Posts: 54 Arc User
    edited May 2013
    how about "FREE KEYS FOR EVERYBODY!"

    (think Eddie Murphy in Trading Places, "Champagne for everybody!")
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    archon5012archon5012 Member Posts: 0 Arc User
    edited May 2013
    I was able to log into my account page, it shows as I have to subscription to STO, NONE of my pre-order type stuff, shows 0 days of activity and NO subscription. I have a lifetime sub

    I HOPE this is just a bug because of machine error.
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    mattyou4mattyou4 Member Posts: 0 Arc User
    edited May 2013
    aoav160 wrote: »
    How about adding 10% Zen to all accounts?

    1000 z an ill be happy :) or 50k refind dill
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    scififan78scififan78 Member Posts: 1,383 Arc User
    edited May 2013
    aoav160 wrote: »
    How about adding 10% Zen to all accounts?

    Still waiting on my stipend for May. Usually get mine on the 1st. :(
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    jam062307jam062307 Member Posts: 197 Arc User
    edited May 2013
    Well then as a Gold member who has now lost paid for game time due to PWE's new game, I do hope that the Neverwinter Beta is closed until your new hardware is installed and functioning properly, SO IT DOESN'T AFFECT MY PAID FOR EXPERIENCE ANY LONGER!
    STOP THE
    tacofangs wrote: »
    We planned on doing it next weekend, but then we saw your post and were like, "Dude, we should totally move that up a week! Tee Hee!"
This discussion has been closed.