Are you sure you've got this right? If you can't purchase and use Zen then you can't buy and use the NX, TOS Constitution and Oberth Class ships... which were designed for level 1 - 10
The "level 10" requirement is for all other PWE games, with CO and STO as the exception as this requirement is removed when you complete the tutorial on one character on the account. If you need additional assistance, please file a support ticket for "billing" through the link in my signature, or email customerserv@perfectworld.com with "billing" in the subject line
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Cheers,
Brandon =/\=