I am not sure this is the proper place for this, but it's the best fit I can find. I have searched the forums, the FAQ, and the support links. I have clicked the "contact us" and keep being sent to the places that already do not answer my question.
I have signed up for a new subscription. I have not received anything saying I am now a subscriber, yet my bank account has paid the first payment. I am showing "inactive" on my manage/create subscriptions section of my account page. I have never received an activation code of any sort.
Will someone knowledgeable in this please let me know what I need to do or who/how to contact? Thank you for your time.
Comments
Log into your account from STO's website (don't forget to have your e-mail open as you'll get a message from accountguard authorizing your entry into your account), then you should see a subscription status button- click it. You'll then get the choice to make it active.
...Just remember to do the same to deactivate the sub before it expires or you'll get renewed (and charged) without warning.
Awoken Dead
Now shaddup about the queues, it's a BUG
If the above advice doesn't solve your problem, you should open a ticket. You can do that on their support website (https://support.perfectworld.com) or by sending an email to customerservice@perfectworld.com (only if you're having trouble with the support website).
Link: How to PM - Twitter @STOMod_Bluegeek
It only gives me the option to upgrade to gold, then gives me a list of payment choices. I have already paid for it so I do not want to click a payment choice again. Is there an option I am missing?
As for the submit a ticket, everytime I click the link it takes me in circles of the things I have already tried resulting in no answers. When i try the contact links it gives me an error saying there are too many redirects. I have cleared cookies, temp files, history, and cleaned the disk. I also have it accepting all the cookie stuff. I think I will try the email if there is nothing else working.
Thank you both