test content
What is the Arc Client?
Install Arc

Missing (Black) Textures

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited July 2012 in Graphical and Sound Issues
Since the last game patch, I have been missing textures on several ship models and in some environments. I have a screen shot posted showing an example HERE

Its not just the hull plate note the phaser strip, deflector glow, and engine glow textures. I have attempted to adjust all the various video settings and force verifyed my download to check for corruption. Nothing has worked.

I will note that this problem does not occur with "most" of the store bought ships for some reason.

Any suggestions on how to fix this?

All drivers current. And as noted it began after the recent patch to add in the carrier.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    Turn off DX11 beta in trouble shooting. That's what's causing that.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    archer9234 wrote: »
    Turn off DX11 beta in trouble shooting. That's what's causing that.

    False. This is not caused by DX 11 Beta. I just tested it now and had done so previously. Thanks anyway.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    I also have this graphical issue!, I notice it alot on Drozana (mainly in the joining corridors, on the ground around the doors), I also noticed this ALOT when replaying the Dividian FE's, when going back in time and having the TOS look, in the rooms you can hide in if you have to fight your way through, those rooms for me are just a mass of empty texture "black/missing".
    Also on board the TOS Enterprise bridge "mainly on the Engineering and Crew decks".

    The ESD Admirals office seems to have been fixed though!

    I'm really confused to why there isn't any Cryptic team responses, atleast some sort of response of what could be the issue? "my computer? or is it the STO server?"

    R.J.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    It's not every person or every computer/graphics card combination so until somebody posts some actual dxdiag info, I am sure tech support will be unwilling to commit to a solution/possible cause.

    There is a known issue with some of the model geometries that result in the game leaving a blank space instead of applying a texture. There was going to be a process of sweeping through the objects and correcting the geometries but not sure if this has been done yet or if it has been postponed. See this thread: http://forums.startrekonline.com/showthread.php?t=261497
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    I do believe they are still in the process of migrating all the textures and engine from dx9 to dx11, season 6 might include more updates as its a core engine update for their tech that's coming up. Will need a dev to confirm if they are aware of the issue that you are having on both dx versions.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    Hey guys, I've talked about this issue before, but I'll recap.

    These are not missing textures. The textures are there. The issue is with the normals of a given triangle. There was an error in our exporter a while back, that created bad normals for some of our geometry. That error has since been corrected, but many of the models exported during that time suffer from this issue.

    We have been working to correct these as we can find them. We were attempting to find some way to automate the process so that we could get it done more quickly, but that has failed, and we are left to do this by hand, one set of models at a time.

    As such, that takes some time. In addition, the models I have reprocessed have mostly been in Branch 20, which you won't see until Season 6.
    I know this is annoying, and please keep posting WHERE you are finding these issues so that we can continue to hunt these buggers down and fix everything we can.

    I'll say for the record I've personally reprocessed Drozana, the Klingon interior set, the TOS interior set, and a number of other things I can't remember at the moment.

    Sorry for the delay, please bear with us as we attempt to correct these issues.


    ETA: The issue is USUALLY visible with DX11 turned on (which is why we didn't discover these until we started doing things with DX11). However, there are cases where people running DX9/10 have reported seeing these as well. This usually seems to be on ATI cards. Hope that helps.

    If you are seeing these, and are running in DX11, switching back to DX9 may hide the issue in the short term. I have also heard reports that messing with various graphics options can also hide the issue, even with DX11 on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited May 2012
    Tumerboy wrote: »
    As such, that takes some time. In addition, the models I have reprocessed have mostly been in Branch 20, which you won't see until Season 6.
    I know this is annoying, and please keep posting WHERE you are finding these issues so that we can continue to hunt these buggers down and fix everything we can.

    I'll say for the record I've personally reprocessed Drozana, the Klingon interior set, the TOS interior set, and a number of other things I can't remember at the moment.

    Sorry for the delay, please bear with us as we attempt to correct these issues.


    ETA: The issue is USUALLY visible with DX11 turned on (which is why we didn't discover these until we started doing things with DX11). However, there are cases where people running DX9/10 have reported seeing these as well. This usually seems to be on ATI cards. Hope that helps.

    If you are seeing these, and are running in DX11, switching back to DX9 may hide the issue in the short term. I have also heard reports that messing with various graphics options can also hide the issue, even with DX11 on.

    I have an Nvidia card and it happens to me as well. I have a few filed bugs on this. Unfortunately, because I cannot see the bugs I have open or reported, I cannot tell you which numbers they are. It should include the coordinates/maps/mission names of said bugs as well as any ship I had which exhibited the problem.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Still have these problems on my ships (akira class, galaxy class etc) The hirogen ships interior has them too.

    Just adding my few cents here .
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Again, all changes were done in Branch 20/Season 6. If you're still seeing them on Tribble, let us know, otherwise, please wait for Season 6 to launch on Holodeck.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    No problem, I read your post. Thanks for the work you've put into.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Thankyou for taking the time to fix all these. Now my ship looks really good again and I get the boost in performance from DX11.

    On a side note, now that all these fixes are in does that mean that there will be a focus on new DX11 features in the near future?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    I'm sure we missed something, so please keep posting if you see any more after the launch of Season 6.

    This was not holding up any DX11 features. DX11 features come from the graphics programming team upstairs. All of these bugs were fixed by us lowly artists manually reprocessing models.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    So my Nebula will only be fred from those black textures after the launch of Season 6? :( *meh*

    On a side note, thanks for looking into it! :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Tumerboy wrote: »
    I'm sure we missed something, so please keep posting if you see any more after the launch of Season 6.

    This was not holding up any DX11 features. DX11 features come from the graphics programming team upstairs. All of these bugs were fixed by us lowly artists manually reprocessing models.

    How about on the saucer of the NX?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    Tumerboy wrote: »
    I'm sure we missed something, so please keep posting if you see any more after the launch of Season 6.

    This was not holding up any DX11 features. DX11 features come from the graphics programming team upstairs. All of these bugs were fixed by us lowly artists manually reprocessing models.

    This gave me a chuckle :D

    But yeah, sadly, it's true... you'd need to scan it with a massive comb ("Comb the desert!" ;)) simultaneously to get anywhere in any amount of time.

    Edit: By the way, Zek, are you starting to neglect that thread of yours now that Brandon's been taking care of it in your absence? :p It's been a few days since you got back and not a peep out of you :O
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    The Nebula has some of those issues, but I am glad you guys know what the issues are. DX9 hides the issue, DX11 reveals the triangles. It also messes with the transwarp gates.

    I made a gallery with DX9 vs DX11 shots of the Nebula -- it's dark but you can see the triangles.

    http://www.jediknight.com/gallery2/v/STOgraphic/

    I hope those pictures help out some.

    Thanks!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    I would highly recommend going to the TRIBBLE test shard to see if most of these issues are already fixed (and we'll see those TRIBBLE fixes whenever Season 6 drops). I haven't tested all ships yet, but a large number of them seem to have at least some of their issues taken care of. (I know the Advanced Escort's DX11 black triangles have been fixed on all variants. Most of the other ships I've seen, while not all of their black triangles have been fixed, at least progress has been made)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited June 2012
    I have probably a solution for AMD graphic card users that have black textures even when they turned dx11 off. There ist an option in Catalyst 12.3 called "Surface Format Optimation" (Catalyst A.I.) If you disable this, the black spots disapear in dx9 mode and you don't have the feeling that your crew is painting the walls black during your absence anymore.
  • gr1shimgr1shim Member Posts: 4 Arc User
    edited July 2012
    I am getting this issue once again. Notices it a couple of days ago on the NX ship and in the middle of the one of the klingon Carrier, Not the kar'fi the other one.
    Oh Danny boy, the pipes, the pipes are calling
    From glen to glen, and down the mountain side
    The summer's gone, and all the flowers are dying
    'Tis you, 'tis you must go and I must bide.
Sign In or Register to comment.