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Unexpected Downtime (March 18, 2012)

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited March 2012 in Galactic News Network [PC]
The shard is currently offline. We are aware of the issue and working on a resolution.

ETA from this edit is +/- 20 minutes.
Post edited by Unknown User on
«13456729

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Oh....no...not again!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    and so it begins......
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Dammit quit breaking the server when im trying to rp you jerks!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    a good time to aply that doff fix :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    lol ...... how can you call it unexpected at this point?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Oh, thanks. I was in the middle of something ....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Maybe once you get it back up this time, I will stop being disconnected every 2-6 minutes. :eek:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    [COLOR="Red"Lol:rolleyes::D[/COLOR]
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    And here we go... AGAIN!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I believe this is justified.

    http://nooooooooooooooo.com/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    *Sigh* And the forum madness begins.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I hate it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    The shard is currently offline. We are aware of the issue and working on a resolution.

    A Sunday is not a Sunday until the game crashes.

    Gold members need a month free or 800 stipend now. I understand F2P people spend money too, but the c-store is still up.

    This is getting ridiculous.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I work with computers, networks and databases for more than 10 years now, included working for a #1 market leader which involved 1st and 2nd line support on those parts of IT.
    So I am familiar with troubles on computernetworks and on databases.
    I am also defending most developers, programmers and other technical engineers when end-users complain about problems in this complex area.

    But on the other hand, Star Trek is a very highly respected name in the market.
    For comparison:
    Runescape -another F2P MMO which ended up in the Guinness Book of Records- never went down this much. And they also work with very complicated databases.
    The same thing can be said for a product like Google or facebook. How often could end-users not use Google?
    When was the last time you could not login on facebook?
    The keyword on both products is redundancy.

    To explain the word 'redundancy' without getting into technical terms:
    nowadays it is possible to keep your services up and running for end-users if the hardware, alpha- and beta testing, maintenance etcetera is set up professionally.
    You can take one server down for maintenance, while keeping your other servers running.
    If that is not possible, it means that your maintence is technically bad planned or bad tested
    (yes, maintenance also has to be tested...)

    If you have to take 100% of your servers down to properly look into a problem as you state, that can only mean 2 things imo with my experience:
    1) You have not set up your hardware and testing environment in such a way you can simulate your live environment
    or
    2) The devs find it more convenient to take down all servers then to do everything that is needed to keep the end-users satisfied and the product up and running.

    I think this is really a matter of priority:
    Do you want to do everything that is necessary to solve a problem asap, including taking 100% of your live environment down
    or
    Do you want to do everything that is necessary to keep your live-environment up and running and your (paying and non-paying) end-users satisfied?

    I think the latter should be most important, but appearently the devs don't think so or can't make so.
    Anyway, good luck solving it devs, and I hope redundancy will be a more important aspect in the near future because this product has a big potential and aside from the technical issues you are doing a pretty good job over there.
    Thumbs up, fingers crossed.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    WTB server stability Patch.....not sure i cold afford the cstore price tho :/
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Oh, thanks. I was in the middle of something ....

    You really should have known better.... You know sunday is expected unexpected crash time. ;):D:p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    It went well for cople of days .. hoped the crash problem was solved .. gues not ...:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    The shard is currently offline. We are aware of the issue and working on a resolution.

    why am i not surprised.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    For each time the server falls over because some Cryptic idiot gets the microwave & the server plug confused, can gold members get some C-Points?? This is PATHETIC at this point.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    The shard is currently offline. We are aware of the issue and working on a resolution.

    Really?! You guys keep saying that but clearly, all you're doing is slapping a bandaid on it and not fixing squat! I don't care if you keep the servers offline for the rest of the damn day! FIX THEM PROPERLY!!! :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I was in the middle of my fight with the Devidians and about to enter the portal when this crash occurred, I better be able to continue from that point on or I will be slightly put out....>.<
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Not Unexpected... Just a couple days OVERDUE!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    I guess it's the Bug again mentioned last sunday to monday... so no point in crying, just hoping that the Dev-Team can track it down this time and kill the bug so this "unexpected" downtimes will not continue anymore. And if not... I hope that you apply a new patch, especially for the DoFF-missions, again before restarting servers.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Man this is a daily occurrence and it's totally frustrating. You get some time with friends and bang the server goes down! You folks need to stop fixing symptoms and get the real problem fixed. I have never been in an online game that has as many down times/server crashes as this game! And I've played many online games.

    :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    ok this is seriously getting outa hand an freaking ANNOYING
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    and this forum community get together is brought to by: Binford Tools. if it doesnt say Binford on it then somebody else made it
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    The shard is currently offline. We are aware of the issue and working on a resolution.

    'nuff said.......

    :eek:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    lol ...... how can you call it unexpected at this point?

    No kidding. Every single Sunday for how many weeks now?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    Wow this was unexpected!! i dont blame cryptic this rarely happens =p keep up the good work! :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited March 2012
    It seems like every Sunday, this happens. I wonder why it's called "unexpected".
This discussion has been closed.