#1 Your preparation for F2P was lacking. Get more servers. Seriously, this is sad. And don't say sub up and end the waiting because gold waits too. Not only that but once you're actually in game, the exchange is so laggy it's near useless and the dilithium exchange is up and down and up and down again. Gold will not fix your lack of server capacity. News flash, if people can't get on to play, they CANNOT spend $$ in your C Store. FIX IT.
#2 GM staff? Really, that's a question, because I honestly don't think you have any in game at all. Opened a Gold Box the other day, had a shield pack in it, only problem was it never went in my inventory while the box, the key, and my $$ went bye bye. Put in a ticket, no response, been 24hrs. Have ran into multiple broken quests, like falling through the floor into space, not getting any credit and endlessly having to restart, getting kicked to login screen.. etc.. All tickets filed, been days for some weeks for others, never a response.
I like the game, but not being able to play it, and when I finally can.. find it's broken with zero support, all of which really sucks. To date I've gone full circle, F2P pulled me in, liked the game, thought about subbing, now I'm thinking I may just quit altogether.
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