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Customer Service

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I'm prob going out on a limb here, but what is the standard response time after reporting a ticket?

Ive submitted a GM request ticket 10 days ago with no response as yet.

Personally, i think that is pretty appalling... Being a gold member as well, i would have thought that they would have got back to me pretty quickly?

WMD
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    1 to 3 weeks. It depends on the priority of the ticket. The level of response depends on the group being affected:

    All players
    Specific Faction
    Individual problem
    Player stupidity

    So things which affect all players get fixed first - think like the Shield Console problem - and then it goes down the list.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    I'm prob going out on a limb here, but what is the standard response time after reporting a ticket?

    Ive submitted a GM request ticket 10 days ago with no response as yet.

    Personally, i think that is pretty appalling... Being a gold member as well, i would have thought that they would have got back to me pretty quickly?

    WMD

    they support here is in a word, bad, then when things get bad, it gets worse. Personally I think they should hire either a whole new company to do their support, if they do it internally, or 2nd, give it all to PWE now, and hope they do better.

    But then again, when things like my signature get said. I wonder about PWE too.
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