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Forced Account Merge

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Okay when i was making my account for this game, I had to merge my Cryptic Account to my Perfect World account and when i was doing it, it said i had to, basically i had no other choice but to do the freaken merge, now when i want Cryptic points for this game, I have to first buy ZEN, then transfer it to the game and thus turn it into Cryptic Points, at first i didnt think to much of this but now after having bought 30 dollars worth of ZEN, its been nearly an hour and my ZEN still hasnt appeared, ive even met someone whos Cryptic Account wasnt forcibly merged to their Perfect World and they buy Cryptic points like normal with like no wait. I am seriously unhappy right now and would like help getting all my current Star Trek Online characters, that is my Caitian and my Gorn (Ootarion my Caitian and Asharin my Gorn) switched from Perfect World and put into a Cryptic Account, and i want to still have all my ships and equipment that i have right now, I should never have had to been forced to merge the accounts and i was and its turning out to be a major pain, and i want this fixed right now cause this isnt fair. I should never have had to use up my time to make this post but because of the aforementioned annoyances this is causing me I had to......

PS: I basically want my Cryptic Account BACK and every single character and item and ship, EVERYTHING I have in Star Trek Online and Champions put back into my Cryptic Account.
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    I don't have a Silver Account but I'd be PO'ed off I had to lose everything over a merger I didn't want to be apart of.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    i dont think the forced account merge has happened yet. are you sure you just didn't accidentally click to log in under your perfect world account, which would then ask you to merge it with your cryptic account? if you log in under your cryptic account it wouldn't have asked you to merge.


    did you have a PWE account first, or a cryptic account?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Tenkari wrote:
    i dont think the forced account merge has happened yet. are you sure you just didn't accidentally click to log in under your perfect world account, which would then ask you to merge it with your cryptic account? if you log in under your cryptic account it wouldn't have asked you to merge.

    Im fairly certain it forced me to do the merge, otherwise i wouldnt have done it, i looked for ways to avoid it but i couldnt.

    as for if i had a PW or Cryptic i dont remember but still I want everything back onto a Cryptic account, i dont want to put up with all the annoyance it has caused me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    it's been stated that the ahh... merging of accounts is irreversible.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Tenkari wrote:
    it's been stated that the ahh... merging of accounts is irreversible.

    Okay that having been said, if i have to make a new Cryptic account and get my characters transfered from one account to another, then i dont freaken care, i want this done.....I refuse to have to put up with appauling slow times on ZEN purchase reviews....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    There is no character transfer from one account to another. the only place you can trasnfer your chars is from holodeck to tribble.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Tenkari wrote:
    There is no character transfer from one account to another. the only place you can trasnfer your chars is from holodeck to tribble.

    Then the system needs to be updated so that everything is controlled by Cryptic again so i dont have to sit through these stupid wait times, cause thats my biggest problem with this, I have to deal with the ZEN exchange rate which is 1000 ZEN for 800 C-Points, plus the chance of having to wait a long time for ZEN to arrive, ive been waiting 2+ hours for my 30 dollars worth of ZEN to arrive and it still hasnt.....this is a flawed system and I want it fixed right now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Having tried the PWE system I actually got my zen pretty much immediately. Are you sure there wasnt a problem with your preferred payment method?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Dirlettia wrote:
    Having tried the PWE system I actually got my zen pretty much immediately. Are you sure there wasnt a problem with your preferred payment method?

    Yeah im sure there is no problem....I even checked my email, says it went through successfully, the ZEN just wont show up in my wallet and i get this little message in the window below "
    reviewing

    The transaction is currently in the review/approval process and will be completed shortly"

    Im getting more angry by the minute here with this system, fix this NOW. In 5 more minutes it will have been officially 3 hours since i made the payment and still havent recieved any ZEN, this is pathetic PWE......very pathetic, and whats worse, is ive wasted 3 hours waiting, cause i was to annoyed to do anything else.....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Quote:
    Originally Posted by Dirlettia
    Having tried the PWE system I actually got my zen pretty much immediately. Are you sure there wasnt a problem with your preferred payment method?

    Yeah im sure there is no problem....I even checked my email, says it went through successfully, the ZEN just wont show up in my wallet and i get this little message in the window below "
    reviewing

    The transaction is currently in the review/approval process and will be completed shortly"

    Im getting more angry by the minute here with this system, fix this NOW. In 5 more minutes it will have been officially 3 hours since i made the payment and still havent recieved any ZEN, this is pathetic PWE......very pathetic, and whats worse, is ive wasted 3 hours waiting, cause i was to annoyed to do anything else.....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Ootarion wrote:
    Yeah im sure there is no problem....I even checked my email, says it went through successfully, the ZEN just wont show up in my wallet and i get this little message in the window below "
    reviewing

    The transaction is currently in the review/approval process and will be completed shortly"

    Im getting more angry by the minute here with this system, fix this NOW. In 5 more minutes it will have been officially 3 hours since i made the payment and still havent recieved any ZEN, this is pathetic PWE......very pathetic, and whats worse, is ive wasted 3 hours waiting, cause i was to annoyed to do anything else.....

    did you log out of the PWE website and log back in? it was posted somewhere sometimes the ZEN amount wont change until you do even though you have it already
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Ootarion wrote:
    Yeah im sure there is no problem....I even checked my email, says it went through successfully, the ZEN just wont show up in my wallet and i get this little message in the window below "
    reviewing

    The transaction is currently in the review/approval process and will be completed shortly"

    Im getting more angry by the minute here with this system, fix this NOW. In 5 more minutes it will have been officially 3 hours since i made the payment and still havent recieved any ZEN, this is pathetic PWE......very pathetic, and whats worse, is ive wasted 3 hours waiting, cause i was to annoyed to do anything else.....
    It would be more productive if you posted your issues on the correct Forum... Cryptic has nothing to do with the Zen transfer, or the merging with PW accounts... You really should be posting this on the PW Support Forums...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    I will never merge my accounts with PWE, I made a new one for some more bank space and had to do it through their website rather than cryptics.

    For some reason I could not use overly complex passwords in setting up the new account, this alone means I probably wont use it, ever...

    Lets just say the experience of setting up an account through PWE, was less than stellar! :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    *sigh* Okay i just woke up after like 5 or so hours and my ZEN still isnt there and i even logged out and back in just now, still no ZEN, this is so freaken stupid.....
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    There is a known issue with ZEN processing across all PWE games at this time. Unfortunately, due to cross-linking prohibitions, I cannot provide the link from another PWE forum, but a delay has been noted by PWE staff.

    Did you purchase the ZEN via Paypal? If the payment is in a "reviewing" status, that is imposed by Paypal and PWE cannot intervene. That usually clears up within 24 hours.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Ootarion wrote:
    Okay that having been said, if i have to make a new Cryptic account and get my characters transfered from one account to another, then i dont freaken care, i want this done.....I refuse to have to put up with appauling slow times on ZEN purchase reviews....

    I think all new accounts are automatically PW accounts. Or so I heard.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    I think all new accounts are automatically PW accounts. Or so I heard.

    Confirmed by experiment.

    And maybe PW accounts can't buy C-Points directly.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Confirmed by experiment.

    And maybe PW accounts can't buy C-Points directly.

    and this means I will never bother with a second account, ever. If i have to go through multiple exchanges, lowering the value of my purchase, I will NOT EVER put up with the money grab. ALL the game currencies should be equal or none should exist, to do otherwise is to blatantly scam your player base.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Kyuui wrote: »
    and this means I will never bother with a second account, ever. If i have to go through multiple exchanges, lowering the value of my purchase, I will NOT EVER put up with the money grab. ALL the game currencies should be equal or none should exist, to do otherwise is to blatantly scam your player base.

    It doesn't lower the value. 1000 Zen is $10. 800 C-Points is and always has been (excluding one sale) $10.

    No monetary value is lost in the transfer. It's an accounting thing.

    PWE processes the payment into their system. It then goes into their budget for Cryptic when you buy C-Points. STO gets credit for a sale when you spend the points.

    100 Zen IS 80 C-Points though. No loss in conversion there.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    It doesn't lower the value. 1000 Zen is $10. 800 C-Points is and always has been (excluding one sale) $10.

    No monetary value is lost in the transfer. It's an accounting thing.

    PWE processes the payment into their system. It then goes into their budget for Cryptic when you buy C-Points. STO gets credit for a sale when you spend the points.

    100 Zen IS 80 C-Points though. No loss in conversion there.

    Point taken, but it won't change my stance, I want to buy Cpoints not zen then wait around to have it converted. Never mind the fact that 10.00 gets me more ZEN than Cpoints.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Is this the OP's first time buying Zen, because if it is then he really needs to learn how to read and not rage on the forum, the wrong forum btw, because it has taken an hour. I believe it says right on it if it is your first time buying zen the transaction will take longer. This is actually the case for most games. So stop your QQ, the first transaction is not instant and has never been instant. You have nothing to complain about yet, if it is not there by tomorrow contact PWE support and post on their forum. Read and think before you rage next time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Vorosh15 wrote:
    Is this the OP's first time buying Zen, because if it is then he really needs to learn how to read and not rage on the forum, the wrong forum btw, because it has taken an hour. I believe it says right on it if it is your first time buying zen the transaction will take longer. This is actually the case for most games. So stop your QQ, the first transaction is not instant and has never been instant. You have nothing to complain about yet, if it is not there by tomorrow contact PWE support and post on their forum. Read and think before you rage next time.

    I'm actually glad he posted it here, now I know that I should not merge or make a PWE account to save myself a headache. Hopefully now that this has been addressed here on the STO forums others may avoid the same problems.

    -Quiiliitiila
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    I'm actually glad he posted it here, now I know that I should not merge or make a PWE account to save myself a headache. Hopefully now that this has been addressed here on the STO forums others may avoid the same problems.

    -Quiiliitiila

    You guys are missing the point that the possibility not only exists but is very real that PWE accounts may become mandatory.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Kyuui wrote: »
    Point taken, but it won't change my stance, I want to buy Cpoints not zen then wait around to have it converted. Never mind the fact that 10.00 gets me more ZEN than Cpoints.

    So you'd rather have US$10 than 9 Euros? At current exchange rates, 9 Euros is worth US$11.84. You can't compare different currencies solely on quantity.

    Your Zen converts into the same number of CP you'd get if you purchased them directly. You're not losing anything.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    You guys are missing the point that the possibility not only exists but is very real that PWE accounts may become mandatory.

    I hope not, I'm only gonna be using my Cryptic account. I don't see the point in merging with a PWE account since I won't be playing any of their games, only STO
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    I hope not, I'm only gonna be using my Cryptic account. I don't see the point in merging with a PWE account since I won't be playing any of their games, only STO

    Because PWE bought the company and is working to merge the two account systems together. Technically, if you play STO you're still playing a PWE game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Because PWE bought the company and is working to merge the two account systems together. Technically, if you play STO you're still playing a PWE game.

    Good point... I just hope it never happens...

    -Quiiliitiila
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    There is currently a button to "Do Nothing" when it asks you to merge.

    Cheers,

    Brandon =/\=
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    So you'd rather have US$10 than 9 Euros? At current exchange rates, 9 Euros is worth US$11.84. You can't compare different currencies solely on quantity.

    Your Zen converts into the same number of CP you'd get if you purchased them directly. You're not losing anything.

    Like I Said, point taken, I guess mine is more around the needless conversion, I want C points and therefore want to buy ONLY C points not buy ZEN then wait and have it converted to C points. That and for personal reasons I would rather not have a PWE MANDATED account.

    and yeah I'd rather have 10USD right now, the Euro isn't looking to good with the whole Debt issue going on with Greece. Not that our Debt is much better mind you.. maybe I should buy gold :P
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Well i like the PWE merger for many reasons, number one being the fact i no longer need to use my Credit card with cryptic which had some problems in the past a horrific nightmare. but instead i can just get UGC's (Ultimate Gamer Cards) which $20 is 1600 C-points, they are widely availible in walmart and they go through instantly, btw if some of you havent found it out yet. you just send the points to cryptic through the Holodeck server option...thats how you get the points on your account.
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