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Limited Access to C-store Items !!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I recently been very frustrated with cryptic for one simple reason, lack of support for gold or subscribed members.. I created several tickets both to gm and reporting bugs.

The issue in question is that i cant get the Tribble of borg on any of my characters . As soon as i log in it is not available to me . 9- 11 days later i finally get a response from a GM stating that this is a known issue that they cannot fix right now and will be fixing at there own convenience..


This type of response is not only unacceptable, but the sheer fact that it took 9 days to get a response is ridiculous. I will be dropping my subscription because of cryptic's lack of support for subscribed members. I believe that if i pay to play this game is should get support when i need it , yet every time i create a " ticket" it takes several days to get a response and it is usually automated..


Who's ELSE believes that cryptic's support for gold members in the game is completely ridiculous, and have considered dropping there subscripion bassed on this lack of support ?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    CS has been poor from the start.

    Let me use one of my older examples: Once it took 3 MONTHS to get an automated message from CS. Other times I get a "Oh that's too bad, have a nice ay" responses. I try my best to not contact CS.

    I don't blame you at all OP, it's too bad, but I completely understand. Power to you.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    Check the other game forums under PWE umbrella. Not looking too good for improved cs.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    Heck, I have the Sehlat Cub unlocked but it is gone from the list.

    So great, I gave cryptic my money and I cant claim my moneys worth, is this ground to sue for Services not rendered?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited February 2012
    hmmm, i had to buy the TOS bundle twice, now its working :D

    AND im a gold member..

    i thinks we gold members should get more than 400 Cryptic points per month, like 600-700 would be ok with me.
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