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Exchange, not getting items back after it didnt sell?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
edited January 2012 in Controls and User Interface
I have noticed that when getting a mail about a item unsold in the exchange that it is not automatically returning to my inventory, or bank. Can someone confirm this? If its a bug then when will we get the stuff back?

I usually delete the mails so cant exactly show you a pic of it then show a pic of inventory.
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    SkeeterUK wrote: »
    I have noticed that when getting a mail about a item unsold in the exchange that it is not automatically returning to my inventory, or bank. Can someone confirm this? If its a bug then when will we get the stuff back?

    I usually delete the mails so cant exactly show you a pic of it then show a pic of inventory.
    Returned Exchange sales items never show up in your inventory... (What would happen if your Inventory was full...) Instead, they are sent to you as a Email attachment, that can be claimed only by the Original Exchange poster at a Email console... (And if delete the Email containing the returned attachment... SOL...)

    And it still works this way, as one of my characters recevied a half-dozen Email returns this morning, which I promptly claimed the attachments from before deleting..
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    This is not explained at all ingame. Yes i saw a pic of the item in the mail when im in space and stuff but as there was no claim button or anything i assumed it was just a graphic of what the item was i was selling (a reference pic) and that the item was on its way back to me through inventory or something.

    Cryptic if this is indeed how exchange items is returned (never used to do this last time i was playing) please make sure players know about this more clearly ingame somehow because i had no idea it was changed to this system and have been deleting the emails when a failed exchange occurred and have lost about 6 items now which i probably wont get back thanks to this lack of communication.

    Quote = (What would happen if your Inventory was full...)

    There is the overflog bag is there not?

    Edit - There is now i have noticed since todays patch a "take item" button in the mail i just got today for unsold exchange items. This was NOT there before today or maybe the previous patch. Also its greyed out which i find rather strange because if i really have to travel to ESD mail box to get the item that well is very inconvenient and i would rather it be so that i can get the item while in space without the use of azura ship which i presume would work.

    Cryptic can i get past deleted emails of unclaimed unsold exchange items please due to this undersight of yours?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    SkeeterUK wrote: »
    This is not explained at all ingame. Yes i saw a pic of the item in the mail when im in space and stuff but as there was no claim button or anything i assumed it was just a graphic of what the item was i was selling (a reference pic) and that the item was on its way back to me through inventory or something.

    Cryptic if this is indeed how exchange items is returned (never used to do this last time i was playing) please make sure players know about this more clearly ingame somehow because i had no idea it was changed to this system and have been deleting the emails when a failed exchange occurred and have lost about 6 items now which i probably wont get back thanks to this lack of communication.

    Quote = (What would happen if your Inventory was full...)

    There is the overflog bag is there not?

    Edit - There is now i have noticed since todays patch a "take item" button in the mail i just got today for unsold exchange items. This was NOT there before today or maybe the previous patch. Also its greyed out which i find rather strange because if i really have to travel to ESD mail box to get the item that well is very inconvenient and i would rather it be so that i can get the item while in space without the use of azura ship which i presume would work.

    Cryptic can i get past deleted emails of unclaimed unsold exchange items please due to this undersight of yours?

    This is how it has always worked. There were no changes to any of those systems recently. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    i for one have NEVER been able to claim an item from an email, ever. and yes i know its character specific, the reclaim button is always grayed out. last time i tried i only had one character that had anything on the exchange for a week, and when i tried to reclaim it with that character i couldn't. never fussed much about it, don't pve much and get any drops worth selling. always wondered if i was the only one with the problem
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    i for one have NEVER been able to claim an item from an email, ever. and yes i know its character specific, the reclaim button is always grayed out. last time i tried i only had one character that had anything on the exchange for a week, and when i tried to reclaim it with that character i couldn't. never fussed much about it, don't pve much and get any drops worth selling. always wondered if i was the only one with the problem

    The items can only be claimed, if you interact with a mail console. Not by clicking the mail button next to the minimap. Are you sure you're opening the mail while using a console?

    I've wondered a couple of times, why I can't reclaim items, even while using a console. Then realized that I went to a mail console but clicked the button next to the minimap. :p
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    Szioul wrote: »
    The items can only be claimed, if you interact with a mail console. Not by clicking the mail button next to the minimap. Are you sure you're opening the mail while using a console?

    I've wondered a couple of times, why I can't reclaim items, even while using a console. Then realized that I went to a mail console but clicked the button next to the minimap. :p

    now that is some TRIBBLE TRIBBLE. why is there a mail button in the hub if it doesn't have full functionality? why doesn't it have full functionality? why. why.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    Because the mail system tells you something. Then you have the option to delete it (IE something sold, blah blah blah) or when your on ESD / First City doing inventory management, you stop by a mail console and handle your business.

    It's been pretty easy for me to do, just takes a slight bit of thinking and planning.

    Regards,
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    Perhaps one solution would be to make it so that you cannot delete mail that contains an item *unless* you're at a mail console (which would thus give you the option to claim it)?

    I could see why they wouldn't want you to have full-mail functionality anywhere since you could grab it during a mission as well as reduce interaction with other people at the various hubs (this is a *massively* multiplayer game, right?).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    You will get those items back. I've deleted exchange returned items accidentally, and the items eventually came back.

    That said, the system is silly. It doesn't really make sense to have to go to a terminal to get items. Just let us claim things from wherever! Or keep the item in the exchange window, but don't allow it to be listed on the actual exchange. Or do what City of... does, and rather than having a time limit, charge sellers a portion of what they ask for an item.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    There's some good feedback in this thread -- I'm going to suggest having it moved to the Feedback forum because that's the better place for it to get seen. :)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    There's some good feedback in this thread -- I'm going to suggest having it moved to the Feedback forum because that's the better place for it to get seen. :)

    [Thread moved to the 'Controls and User Interface' section of the forum.] :)

    By your command...

    /e Bow
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    now that is some TRIBBLE TRIBBLE. why is there a mail button in the hub if it doesn't have full functionality? why doesn't it have full functionality? why. why.

    Because not every piece of mail i9n the game has an item atteched to it. You can read and delete text only game mail just fine without ever using a console. Why did they make it so you have to you a mail terminal to retrieve attached items? probably to make you visit ESD or the Academy once in a while - it's just part of the game in that tghey want to you only be able to do certaiin things in a certain location so you have a reason to visit various areas during gameplay.

    That said, (if Zero is stll checking omn this thread); I have myself experienced the following from time to time and submitted in game bug reports on Tribble:

    - Occasssionally even WHEN using a mail terminal on ESD, if I've mailed items to one of my characters from another of my characters; the 'take items' button is STILL greyed out (and yes I was certaint to use the 'Access Mail' button on the interact window and not the mini-map). Solution log out and back in on that character or beam to ship and beam back; and the next time the button works.

    - In SFA, if I take a Boff back from the exchange (vecause the auction expired) and the Boff ends up in my character inventory (because even my pending Boff list is full); the interact window COMPLETELY dissapears (as well as the 'Beam Out' button (and the minimap beam out icon is disabled on SFA normally); and going to any npc or area that would cause it to reappear and ask me to interact DOESN'T bring it back.
    Again, the soolution is to log the affected character out and back in.

    - Lastly (this isn't game mail related) in the SFA zone - if you access the back, it DOESEN'T give you the window to select your Fleet Bank or personal Banl - it just opens up your personal character bank. <--- Now, this may be working as intended for some strange reason as perhaps the Devs WANT players to only be able to acces the Fleet Bank from ESD - but if so (IMO); that's rather arbitrary as in all other Bank interact dialogs, you get the choice to go to the Fleet or personal Bank.

    Again, bug tickets for the above have been successfully sunmitte3d from Holodeck in game.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    To bring some light back on a very old bug that haven't been fixed yet.

    I'm still getting mails, from the exchange, with expired items but the mails are empty.
    I've looked with all my characters and the mails are only visible on the one that posted them.
    Still they are empty.

    As we can mail items to ourselves to move things between our characters so we can craft and so on.
    Why oh why do the exchange mails have to be character specific? Why can't I open them and retrieve the items with all my characters?

    But back to the problem with empty mails. When will this be fixed?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited January 2012
    Btw, at least you can claim stuff from the Azura/Vo'wl now.
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