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Account Inactive

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hi guys i need your help: yesterday suddenly my account is became "Inactive"... i don't now why. I tried to ask at the Criptic Support but is useless because they said (all the times) to me: "Greetings, It seems that your payment method is not being approved for your subscription payment. The error code that shows up in your transaction history is: Auth Code: 302 and AVS Code: IG Common issues are when the address you have provided does not perfectly and precisely match what the bank has on file. For example, using Street rather than St, or listing the Apt # on the first address line rather than the second. Even an extra or missing middle initial might make the difference. Payment method issuers must support the security measures which we utilize to ensure secure transactions. Prepaid and gift cards often do not support these security measures. If changing the way you enter your address does not resolve the problem, you will need to contact your bank and provide them with these codes so they can attempt to determine the problem or add a new payment method to your account and attempt your purchase again. Thank you for playing, Nicole V. Cryptic Support"...but this is impossibile because i never changed my data and i'm playing since more than 200 days. I still have money on my card, the month of play isnt yet expired and 2 days ago i brought some stuff at C Store. So i do not now know what to do. :mad::mad::mad:
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