I had an issue I put in a ticket because I meant to purchase an omega personal shield and received an honor guard one instead. Would be appreciated if someone from cryptic could look into my ticket to exchange this one for the one that goes with the set effect of the weapon I have. Normally I would just go work around this problem by getting it again but since it takes 10 elite/20 normal mode missions to get this item I'd rather have it fixed for the the time I spent on it.
I had an issue I put in a ticket because I meant to purchase an omega personal shield and received an honor guard one instead. Would be appreciated if someone from cryptic could look into my ticket to exchange this one for the one that goes with the set effect of the weapon I have. Normally I would just go work around this problem by getting it again but since it takes 10 elite/20 normal mode missions to get this item I'd rather have it fixed for the the time I spent on it.
Thanks for your time.
Ticket #1236021
Actually I belive I expirienced somthing similar.... I originally wanted to aquire the MACO engine, but recived the Omega Force one.
At first I thought I just made a mistake, even though I was sure I tried to get the right one, however after reading your post, there might be more than meets the eye.
IF by chance a dev catches this, please take a look at my ticket as well... I know it is against general policy to switch items, but at least we know theres a bug: #1234844
Actually I belive I expirienced somthing similar.... I originally wanted to aquire the MACO engine, but recived the Omega Force one.
At first I thought I just made a mistake, even though I was sure I tried to get the right one, however after reading your post, there might be more than meets the eye.
IF by chance a dev catches this, please take a look at my ticket as well... I know it is against general policy to switch items, but at least we know theres a bug: #1234844
Basically pretty much I think is the same issue exactly what i did was is I was comparing the two honor guard to omega and had omega first, checked honor guard, saw I since I had the omega weapon and the omega was better for I wanted I then clicked on the omega and personal shield.
I started to freak out because I was like the distortion field is suppossed to be a skill so where is it? Then I started checking and was like holy TRIBBLE I hope this can get fixed because I swear I thought I was buying the omega shield. I just got the body armor tonight and it worked fine buying that. I just need/hoping I can get the personal shields exchanged so I can finally have a set.
I could see where a policy like that is justified but on other hand of players who dedicate the amount of time to the game to get such said items... There has to be a case by case basis on this where it is exceptable.
Well here's hope to getting what we originally wanted LOL
Sadly in the STUPIDLY long time it has taken Cryptic to look at my ticket, I've managed to actually collect the entire MACO Mk XI set, 2 pieces of the Mk X set, the Engine from the Omega set, and now I am half way to the first piece of the MACO ground set...
Just fire the GM's, remove the "Request GM help" button and be done with it...
Useless.
Anyways OP... Hope you're getting the Help you need... I Certainly didn.
Sadly in the STUPIDLY long time it has taken Cryptic to look at my ticket, I've managed to actually collect the entire MACO Mk XI set, 2 pieces of the Mk X set, the Engine from the Omega set, and now I am half way to the first piece of the MACO ground set...
Just fire the GM's, remove the "Request GM help" button and be done with it...
Useless.
Anyways OP... Hope you're getting the Help you need... I Certainly didn.
I was assuming they do not pay the GM's to work on the weekend since it was understandable when this occured that they may not have gotten to my issue before they went home. Since that time I have everything for omega ground gear except the shield now. Also got lucky with the space STF's and got the engine and shield tech drops so now all I need is the deflector before I start going off into just doing elite missions for the prototype tech.
GM's I'm pretty sure are like any other CSR at any company. They pretty much are over worked, under paid, blamed for decisions made above them that don't work. Once they are completely burned out and are the focus point of customers and their higher ups on the blame game then they fire them and find new people to burn out. I do see your point though Request GM help when you read that is that there is a person on the other end that will be able to assist you. The only time I got something within a day was when I had a character that was completely locked out of the game.
They really do need to staff up all their critical areas like customer service. Once Cryptic gets really smart they will start investing in their customer service side of the company and when they do they will see results because it cannot get any worse.
Don't get me wrong... I do not expect anyone to work in weekends (except of cause life-and-death-important people... Thoose do not exist in the gaming industry though), but I submitted my ticked roughly 2½ days before Weekend I belive if i convert from my time to Cryptic time.
Also, look over the GM trackrecord over the past two years... not exactly impressive.
Don't get me wrong... I do not expect anyone to work in weekends (except of cause life-and-death-important people... Thoose do not exist in the gaming industry though), but I submitted my ticked roughly 2½ days before Weekend I belive if i convert from my time to Cryptic time.
Also, look over the GM trackrecord over the past two years... not exactly impressive.
LOL, this is life and death ROFL j/k. I just figured your ticket had been sent in long long before mine. Which 2.5 days is a long time. Yeah easiest way to tell the time for Cryptic's timezone for you is subtract 9 hours from your time. I'm just hoping that this low drop rate of the tech and extra EDC's isn't going to be like the first part of a stf item lottery... 50/50 chance when you try to get an stf reward that you get the type you didn't want LOL. Reminds me I think that this jem hadar ship and future ones with grab bags should be able to be crated with a chance of it to proc to get the ship.
Comments
Actually I belive I expirienced somthing similar.... I originally wanted to aquire the MACO engine, but recived the Omega Force one.
At first I thought I just made a mistake, even though I was sure I tried to get the right one, however after reading your post, there might be more than meets the eye.
IF by chance a dev catches this, please take a look at my ticket as well... I know it is against general policy to switch items, but at least we know theres a bug: #1234844
Basically pretty much I think is the same issue exactly what i did was is I was comparing the two honor guard to omega and had omega first, checked honor guard, saw I since I had the omega weapon and the omega was better for I wanted I then clicked on the omega and personal shield.
I started to freak out because I was like the distortion field is suppossed to be a skill so where is it? Then I started checking and was like holy TRIBBLE I hope this can get fixed because I swear I thought I was buying the omega shield. I just got the body armor tonight and it worked fine buying that. I just need/hoping I can get the personal shields exchanged so I can finally have a set.
I could see where a policy like that is justified but on other hand of players who dedicate the amount of time to the game to get such said items... There has to be a case by case basis on this where it is exceptable.
Well here's hope to getting what we originally wanted LOL
Just fire the GM's, remove the "Request GM help" button and be done with it...
Useless.
Anyways OP... Hope you're getting the Help you need... I Certainly didn.
I was assuming they do not pay the GM's to work on the weekend since it was understandable when this occured that they may not have gotten to my issue before they went home. Since that time I have everything for omega ground gear except the shield now. Also got lucky with the space STF's and got the engine and shield tech drops so now all I need is the deflector before I start going off into just doing elite missions for the prototype tech.
GM's I'm pretty sure are like any other CSR at any company. They pretty much are over worked, under paid, blamed for decisions made above them that don't work. Once they are completely burned out and are the focus point of customers and their higher ups on the blame game then they fire them and find new people to burn out. I do see your point though Request GM help when you read that is that there is a person on the other end that will be able to assist you. The only time I got something within a day was when I had a character that was completely locked out of the game.
They really do need to staff up all their critical areas like customer service. Once Cryptic gets really smart they will start investing in their customer service side of the company and when they do they will see results because it cannot get any worse.
Also, look over the GM trackrecord over the past two years... not exactly impressive.
LOL, this is life and death