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C-Store charging me again for my Defiant retrofit

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I bought the defiant retrofit a long, long time ago with c-store points. recently after a bug where I couldn't seat my Commander Bridge officer (ticket ID #1,232,349.) I discharged it and found I was hit with the cannot reclaim it bug. Now, after that bug was fixed, I cannot reclaim my ship without PAYING c-store points, yet again. This is not right, please fix this.

ticket ID #1,234,115.
Post edited by Unknown User on
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    same thing happened with mine nebula. On live chat with support now.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Having this issue as well, I've purchased most of the federation class ships via C-Store and only a few of the Retrofits are available to me without paying for them again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Arintal wrote:
    same thing happened with mine nebula. On live chat with support now.

    Let me know if that works and how quick -- I actually have to get work done today. :mad::rolleyes:

    Thanks!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Have you tried logging into the game, and going to the Legacy Unlocks tab on the C-Store window? I've heard said that this is the first place to check for stuff that does not seem to be available.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    V-Mink wrote:
    Have you tried logging into the game, and going to the Legacy Unlocks tab on the C-Store window? I've heard said that this is the first place to check for stuff that does not seem to be available.

    nope, not there
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Seldrin wrote: »
    Having this issue as well, I've purchased most of the federation class ships via C-Store and only a few of the Retrofits are available to me without paying for them again.

    Well, we can just show them the receipts of the items we bought that they emailled us like Turbine does, if they need proof...

    oh, wait. :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    V-Mink wrote:
    Have you tried logging into the game, and going to the Legacy Unlocks tab on the C-Store window? I've heard said that this is the first place to check for stuff that does not seem to be available.

    Yes, I have. And it's not that it's not available, it's that they're recharging me c-store points for it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Arintal wrote:
    same thing happened with mine nebula. On live chat with support now.

    Same happened with my Nebula, let us know how you get on.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Release Notes - December 6, 2011

    General
    •Players will no longer randomly be transported to DS9 at the whim of Q.
    •Resolved an issue that prevented players from creating private queues in some cases.
    •The bug reporting window should no longer display UNTRANSLATED mission names when selecting which mission you are currently on.
    •The Crew Assignments keybind now correctly opens up the Assignments window.
    •Resolved several minor issues with the Klingon Rewards window.
    •The chat window option for displaying message types will now be enabled by default for new characters.
    •Added art optimization updates for the disrupter space beam weapons and global updates to shield impact FX.
    •Reverted the changes to the Guardian of Forever voice.
    •The Defiant Retrofit, Galaxy Retrofit, Intrepid Retrofit, Nebula Refit, and B’rel Retrofit can now be reclaimed if you discharge them.

    Kinda looks like they fixed this...try again today.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Release Notes - December 6, 2011

    General
    •Players will no longer randomly be transported to DS9 at the whim of Q.
    •Resolved an issue that prevented players from creating private queues in some cases.
    •The bug reporting window should no longer display UNTRANSLATED mission names when selecting which mission you are currently on.
    •The Crew Assignments keybind now correctly opens up the Assignments window.
    •Resolved several minor issues with the Klingon Rewards window.
    •The chat window option for displaying message types will now be enabled by default for new characters.
    •Added art optimization updates for the disrupter space beam weapons and global updates to shield impact FX.
    •Reverted the changes to the Guardian of Forever voice.
    •The Defiant Retrofit, Galaxy Retrofit, Intrepid Retrofit, Nebula Refit, and B’rel Retrofit can now be reclaimed if you discharge them.

    Kinda looks like they fixed this...try again today.

    We just did, and its why this thread exists.

    Before today, it wouldn't let us claim it. After that patch, it SAYS WE HAVE TO BUY IT AGAIN.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Release Notes - December 6, 2011
    •The Defiant Retrofit, Galaxy Retrofit, Intrepid Retrofit, Nebula Refit, and B’rel Retrofit can now be reclaimed if you discharge them.

    Kinda looks like they fixed this...try again today.

    This IS happening today as I note it's AFTER the patch in my OP.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Only a few of my ships show up in the Legacy area, I'm missing the Tactical Escort Retrofit, Long Range Science Vessel Retrofit and Exploration Cruiser Retrofit. Oddly enough all the ones you were able to purchase with the VA token. However I know I bought them via the C-Store cause at one point I've been on each of those ships with each of my toons, messing around seeing if I liked certain combinations.

    Add Advanced Research Vessel Retrofit to the list of missing ships.

    All of them require me to buy them with C-Store points and none of which show up in my legacy area of the C-Store.

    Also today (06 December 2011) after the patch went live.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    support couldnt help me. Checked if i bought with cstore points. Then asked me about char lvl and then they stated that databse says that i have "already perchased".
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    I'm missing all my purchased ships:

    Galaxy X
    Rhode Island
    Intrepid Retrofit

    My KDF Vorcha T5 costume

    :mad::mad::mad::mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Arintal wrote:
    support couldnt help me. Checked if i bought with cstore points. Then asked me about char lvl and then they stated that databse says that i have "already perchased".

    Ha! classic!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Arintal wrote:
    support couldnt help me. Checked if i bought with cstore points. Then asked me about char lvl and then they stated that databse says that i have "already perchased".

    Sorry to hear that, so I hope a DEV gets in here and sorts this out, soon.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Cryptic REALLY NEEDS to give the player a 'proof of purchase' receipt on any C-Store item purchase now that they are using it as the primary source of revenue. It would be great if EVERYONE also had a 'Purchased' Tab in their C-Store display and EVERYTHING bought could just be claimed or reclaimed from that tab.

    Right now, the interface is haphazard and so non-stadardized, it's ridiculous. I have to go through multiple tabs to see just what the C-Store is claiming I've purchased - some stuff says 'Purchased' while other stuff I've bought says "Free' - and some ship can be claimed from the C-Store tab, while others need to be claimed at the Shipyard NPC.

    Sorry, but it's just ridicuulous that a company switching to a F2P/MT system has such an akward and hapharard MT store interface that is anything BUT intuitive.

    It's also funny that while they worry about not confusing new F2P players in game (by redoing in game sign and some sign mechanics); it seems they're not worried about the confusing and haphazard interface that is the C-Store interface; or the fact that a player gets no tangable 'proof of purchase' he can use when mistakes or issues with the system arise.

    IMO a bad and confusing MT store interface and lack of receipts for a purchase is going to drive more F2P players away from using the C-Store than bad sinage on ESD or Qo'Nos (IMO).

    I'm amazed that these C-Store issues seem to have such a low priority when transitioning from a subscription to a F2P business model.

    The C-Store REALY needs:

    - To give players a receipt stating whatr they purchased - and the type (account wide or single character)

    - A way a player can see and find everything he's purchashed in one window, without having to search for or try to remember where it is (eg what tab or window in the C-Store interface).

    - A standard way to claim or reclaim purchased items that is simple and straightfprward - not some items that can be claimed from th C-Store and others that need to be claimerd from NPCs, etc.

    Seems like Cryptic needs to look at it's priority system if they're going to leave their C-Store in such a mess just a month opr so from launching STO F2P.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Indeed. A friend told me that all ships from C-Store seem to have got ninja changed to character rather then account unlock after the 1st December patch :mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    I bought it ages ago, but it still shows up as costing C-points in the store for my characters that haven't yet requisitioned it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Clarification by Cryptic wold be badly needed. I don't want to buy all ships all over again
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    same problem. this needs to be fixed cryptic, and fast- im not going to pay for something again ive already paid for that is an account wide unlock. stop trying to TRIBBLE us over, its not going to work.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Fail game. Really.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Hawks wrote: »
    Clarification by Cryptic wold be badly needed. I don't want to buy all ships all over again

    i doubt well get a dev response. and when we do, it will be along these lines...

    -were looking into the problem.

    -it is a known issue, it will be fixed soon.

    -these are now character wide unlocks, not the account wide unlocks you were told. sorry, we lied to you again. that will be 1200 cpoints please.

    -sorry, what was your concern? i was too busy counting my $100 bills that ive made from ripping you off.

    typical craptic. just when i thought things were changing, they go an ninja TRIBBLE us yet again. this is getting old.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Yup happening to me as well, I own all of the VA ships and not one can be reclaimed without repaying for it.

    Add that to my missing T3 versions of the nebula and excelsior that was promised = not a happy customer...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    There was a C-Store setting that didn't get updated. We are in the process of resolving it now, and I apologize for the inconvenience.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    There was a C-Store setting that didn't get updated. We are in the process of resolving it now, and I apologize for the inconvenience.

    Thank you. Will we have to wait for the next patch, or can this be changed on the back end?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    This can be changed on the back end, you wont need to wait on a new build. I'll post when the update has been made.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Thank you.
    Repeated mistakes do not get a *thank you*. They get more DO NOT LET IT HAPPEN AGAIN ... tho in cryptic's case that IS FUTILE!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    Nu-NRG wrote:
    Repeated mistakes do not get a *thank you*. They get more DO NOT LET IT HAPPEN AGAIN ... tho in cryptic's case that IS FUTILE!

    Unfortunatly, we are kind of at the mercy of Cryptic. If we don't like something, they might change it, but I've been playing long enough to know what Cryptic wants it gets. Being polite will more likely get you a Dev answer however, so I try to do so.

    Also, talking out to vehemently against them gets you infractions, I know so because I've received them.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited December 2011
    There was a C-Store setting that didn't get updated. We are in the process of resolving it now, and I apologize for the inconvenience.

    wow quick response salami- because of that, i will redact my previous statement. thank you for the quick update.

    i know you guys are working hard, and i know bugs will be inevitable. but things like this cant happen- game play bugs are 1 thing to be expected- cstore and things of that nature should not be- in the words of smokey, playing with my money is like playing with my emotions!
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