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Can't Load STO

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Good Morning all! I'm trying to get onto STO, but can't. When I click the launcher, it will either time out or will not finish loading the page and sticks at waiting for a tracker. On top of that, my connection to the forum is very slow and times out sometimes loading threads. My pings to the forum are consistently in the 80-90 range.

My firewall on my pc is disabled and my firewall on my router is opened up for sto. I have not had any issues up until this morning and nothing's been changed on my router. I tried shutting down my road runner modem and restarting it, but that didn't change anything. My connection to other sites seems fine. Is anyone else having any issues this morning?
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Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Exact same issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Word for word, I am also having the same issue

    I am on the West Coast also using Road Runner

    and having a hard time loading STO webpage
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Same Problem?:(:(:(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Same here, west coast and Road Runner too, just checked my internet speed, everything is running fine. The website and launcher are very slow though.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    When i put my password in it goes to engange i click engage and it goes to the visual where it says cryptic but has no loading icon on the bottom and freezes and says something about cannont connect to on demand patching and says i have been idle, but everything else on my pc works, i can log on to free to play but i cannot log into holodeck or redshirt, and its been like this since at least thursday, and i am getting ****ed off i am also in washington state, west coast
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    My friend is having almost the same issue, as of two days now. He's on the west coast (like others that have posted here). He is running a Gateway PC (not sure about the others here).

    He *can* load the F2P server but cannot get onto Holodeck or Tribble. It simply won't load those servers. He even tried logging into an alternate account, same issue.

    All attempts have been made on the client side. The game was deleted twice, installed from the disc once, and once from the file on the webpage. All this came about after the last patch a couple of days back.

    Tickets were generated, no word as of yet.

    Suggestions?

    -Beldin

    Resolution: McAffe blocked tribble/holodec but not f2p. Random McAffe bulls...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Some of my friends said the same thing. I just hope they're fixing this ASAP on the background and have a patch up very soon!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Some of my friends said the same thing. I just hope they're fixing this ASAP on the background and have a patch up very soon!

    Yeah, I've heard the same. Seems the latest patch screwed up the launcher for Holodeck and Tribble servers, but not the Free To Play server. Not cool!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    I was having a similar problem, only i couldn't even log in, and the launch pad window never actually showed up, but it did in the task bar ( and task manager), I tried something that someone suggested on an older thread and it worked, basically, click on the sto shortcut like u normally would to launch it, once it shows up in the task manager right click and select maximize, (it took a couple tries to work for me) at which point the launch window showed up, i could log in and select patch, and it took a few minutes, but it finally launched, and so far seems to be working normal now, hope this helps.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Good Morning! Well, I'm happy to report that as of last night I can finally log into the game and the forums aren't timing out. I find it interesting that everyone that was having problems were on RR and on the west coast. Thanks for chiming in you all, at least I know I wasn't going crazy.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    I'm still having issues with Holodeck exclusively... keep getting kicked off or can't log in or do anything once I do log in...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Same problem here. I figured this was going to happen, I've been noticing some lag/delays the past few days. They should have it figured out in a day or two.

    Just to check where is everyone? I'm in Japan.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    Mexico City here, over a 12mbps fiber optic network :-P May not be the most pro connection nowadays, but I don't have any problems whatsoever anywhere else (YouTube, iTunes, any other service that requires streaming). I briefly tried the European Union proxy last night and funnily enough it was pretty stable for a few hours, but as morning drew close the servers kept cratering again.

    Also, I have zero problems with Tribble :-S
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