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Username Is Too Long?!? Cannot Add New Credit Card!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I was tring to input a new credit card to buy more C-points and with Cryptic's new security, you have to login again. This is all fine and good except when I try to, it tells me my username is too long now! :mad: It says it must be 30 char or less and mine is 32. The only problem is, I have had this username for 465 days now and have not had a problem before now. I also have to renew my sub in 4 days. Will this prevent me from doing that now?

So my question is, can I change my username? I have actually wanted to do this for some time now. Can anyone help? I have submitted a support ticket but since I have never done this before, I have no Idea how long it will take for a response. So hopefully YOU my peers or maybe even a Dev can help me out. :D
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited November 2011
    the only way to change username is by contacting billing. either by ticket to billing or use ther online chat option
    Mostly they only change the name if there is a secuirty issue. but if there has been a change in naming convention then I think that would be a proper reason to have them change the name.
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