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My friend can't log into his trial account to upgrade and subscribe - help!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
My friend, Aulrick_von_likki_likki, cannot currently log into his account. It's a trial account, but he wants to subscribe and start paying the monthly. However he's forgotten his password, and whenever he enters his email address into the Forgotten Password form it throws up an error message that says "Sorry, that e-mail address does not match any existing accounts."

Is there any way to rectify this issue?
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