I just got the game yesterday and have tried to run it a few times (re-installing) but I keep getting the same problem. Every time I try to run the programme it asks me to log into my account and always tells me there's a error logging into my account.
It gives me a link to click which sends me to this site and tells me my game needs to be registered and I have to enter the games serial code for it to work. I must have registered this code about 5 times now and it keeps saying the same thing.
I've got 30 days trial which it clearly says on my account but whenever I try to log in it always takes me to the subscription screen, do I need to subscribe for atleast a month for it to register properly? I don't really want to risk doing it in case it still ldoesn't work and I end up just wasting money.
to activate the game you need to:
1. buy the game (sounds like you did this) 2. enter the retail key (sound like you did this)
3. select a renewing subscriptiopn (required)(not sure if you did the rest of this)
4. enter how you plan to pay for the subscription once it starts
5. wait for cryptic to validate the payment type. (they do it in batchs so time varies)
then your account will be active with the 30 days subscription bonus.
if you used a credit card or paypal then you wil not be charged for the subscription until after the 30 day bonus.
if you cancel before the end of the free 30 days you will not be charged at all.
But you must wait for the subscription to validate. if you cancel too soon then the game will not activate.
if you use a gametime card then the 30 days will be added to the time of the gamecard ie 30 day gamecard + 30 day bonus = 60 dayes before you have to enter antoher game card to play.
if you skip any of these steps then the game will not be active
Ok so I got past all that, now when the game loads up it says it's connecting to the login server but keeps timing out. Is that just a problem with the servers? Or is it a problem on my end?
Ok so I got past all that, now when the game loads up it says it's connecting to the login server but keeps timing out. Is that just a problem with the servers? Or is it a problem on my end?
could be a number of things:
1. if using win7 or vista the launcher and gameclient exe are not set to run as admin
2. the launcher and gameclient is not bieng allowed access to the net by your firewall or antivirus program
3. the router or firewall is not allowing the game to use ports 7000-7500
4. the launcher uses MSHTML so certain settings in IE browser will affect it. like having the borwser set to work offline or have its internet options communications/connections tab lan settings set to use a proxy
5. some programs will prevent the game from working like teamviewer or xfire.
you can do a tracert patchserver.crypticstudios.com and a nettest to do a quick check of the connection.
For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
for win7 and vista nettest needs to be run as admin
Comments
1. buy the game (sounds like you did this)
2. enter the retail key (sound like you did this)
3. select a renewing subscriptiopn (required)(not sure if you did the rest of this)
4. enter how you plan to pay for the subscription once it starts
5. wait for cryptic to validate the payment type. (they do it in batchs so time varies)
then your account will be active with the 30 days subscription bonus.
if you used a credit card or paypal then you wil not be charged for the subscription until after the 30 day bonus.
if you cancel before the end of the free 30 days you will not be charged at all.
But you must wait for the subscription to validate. if you cancel too soon then the game will not activate.
if you use a gametime card then the 30 days will be added to the time of the gamecard ie 30 day gamecard + 30 day bonus = 60 dayes before you have to enter antoher game card to play.
if you skip any of these steps then the game will not be active
could be a number of things:
1. if using win7 or vista the launcher and gameclient exe are not set to run as admin
2. the launcher and gameclient is not bieng allowed access to the net by your firewall or antivirus program
3. the router or firewall is not allowing the game to use ports 7000-7500
4. the launcher uses MSHTML so certain settings in IE browser will affect it. like having the borwser set to work offline or have its internet options communications/connections tab lan settings set to use a proxy
5. some programs will prevent the game from working like teamviewer or xfire.
you can do a tracert patchserver.crypticstudios.com and a nettest to do a quick check of the connection.
Nettest:
Go to http://files.champions-online.com/nettest.exe
Download this file and run it
A command prompt should appear running the test automatically
For good connections, column 1 and 3 have values around 500 kb/sec (outgoing/incoming), column 2 has values around 20 kb/sec (transfer rate). If the values in these columns is less than what is expected you may have filtering or blocked ports either on your personal network or from your ISP.
for win7 and vista nettest needs to be run as admin