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Character gone

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Hello, i used to play STO, but now when i want to play again i miss my character. Its gone.. Any advise or tips what should i do? Someone from Cryptic with solution would be great, because when i try to send a ticket they said that they cant help me...:confused:
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    Martas wrote:
    Hello, i used to play STO, but now when i want to play again i miss my character. Its gone.. Any advise or tips what should i do? Someone from Cryptic with solution would be great, because when i try to send a ticket they said that they cant help me...:confused:

    Did you delete your character when you stopped playing it at the time? If so, just simply make a new one. Plus Cryptic's STO customer service has been the poorest since its started due to mostly laziness, understaffed or lack of care (TRUST ME I KNOW).

    With Perfect World now having STO, that area of Cryptic should defintiely see improvement as lack of customer service is an insult to gamers that play ANY product.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    No i did not delete my char.. Just stoped playing/paying... And now when i try to play again character is simply gone...
    Poorest service? Ahh bad news... Pffff
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    just to make sure here, there are several servers for STO. which one are you logging onto.

    Holodeck is the main, and all characters should remain unaffected.

    Tribble is the free to play sever - this did get a wipe.

    Redshirt is the new test sever. - this will have been empty.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    I too can't see my characters on the My Character page of my online account. I had a several month subscription earlier this year and had to let it expire for a while. I had three characters on Holodeck, two on Tribble and one for creating missions. But since they cancelled the demo, I've not seen any of my characters on the My Character page. And I had worked had to get them up to the rank they were and had paid for several ships and upgrades from the C-store. And I sure didn't delete my characters. I've been trying to save up enough money to get a Lifetime subscription before the game goes F2P. But my characters better not have been deleted or better be easily recovered or I'm gonna raise cain over it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    Sanatoba wrote: »
    I too can't see my characters on the My Character page of my online account. I had a several month subscription earlier this year and had to let it expire for a while. I had three characters on Holodeck, two on Tribble and one for creating missions. But since they cancelled the demo, I've not seen any of my characters on the My Character page. And I had worked had to get them up to the rank they were and had paid for several ships and upgrades from the C-store. And I sure didn't delete my characters. I've been trying to save up enough money to get a Lifetime subscription before the game goes F2P. But my characters better not have been deleted or better be easily recovered or I'm gonna raise cain over it.

    the character page has never worked correctly since day one. dont rely on that for accurate info.

    the tribble test characters will have been wiped. everyone's was, as sometimes happens on test severs
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    Ok, tribble characters being wiped I can live with. I just hope you're right about the character page and my characters on Holodeck. I wouldn't want to have to re-create them. An error happened when Champions went F2P and I lost some stuff. I don't want to see a repeat of that here. I haven't played Champions much since then.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    I'm talking about Holodeck, for sure... Well when i started to play STO Characters page worked and i could see my chars.. But atm i cant, seems they wiped it...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    Don't rely on the my characters page. As has been said, it's not worked correctly since pretty much day one. Log in to game and your character will still be there.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited October 2011
    Guess I better apologize here. I renewed my subscription and there my subscription characters were just fine. And now I also have 2 to 3 more character slots waiting for when Free 2 Play goes live so that I can still play when my subscription expires with free characters, but without having to downgrade one of my subscription characters (at least I hope it works that way.....). But as for my Lifetime membership I wanted, some sudden expenses have come up and I still can't do it right now, which is a real bummer......
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