Hi folks!
As a part of our split from Atari, we have created a new
support portal for Star Trek Online.
You'll be able to find all the same great assistance you could before at this new location, it's simply been rebranded for Cryptic Studios.
If you have any questions, please let us know in this thread.
Thanks,
Stormshade
Comments
Will we be able to review older tickets that had been submitted under Atari's system?
But the rest if it has all the correct cryptic info
Soooooo... we'll get no support at all?
I mean i've submitted several tickets over the past few days and they're neither on the Atari site nor this one.
Bug reports are not tickets.. are you sure they were actual tickets?
My old ticket still show up, and its much less eye-blinding than the Atari site, so thats great.
I hope you guys can staff up support some more to decrease response times; Then we'll be golden.
So what you're saying is that it's almost useless. Gotcha.
Sounds great. Keep up the good work!
Most excellent!
Most gooder!
I laughed so hard at that.
i'm still waiting for you to resolve my HUD issue with my missing weapons display for the past few weeks. Where the display isn't hidden, the place markers is there saying its showing but its just not on the screen.
Aww geez I was actually hoping for some upgraded support since the previous support was anything but helpful. Oh well you can't be decent at everything I suppose. At least this way Cryptic could possibly have a shot at the most improved customer suport award, some day.
one less atari logo to worry about
In another space MMO Who-Shall-Not-Be-Named discussion between support and customer was shown in similar way as forum thread would be (who said, what said, when?). This in my opinion makes communication easier as its easily visible what everyone have said (including if support person have changed midway) and also to spot possible misunderstandings.
Not that i have a problem myself but its been rather painfully obvious in the forums some people are left standing in the rain, and that its a weakness in this game.