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Account access issues...? Any help?

SystemSystem Member, NoReporting Posts: 178,019 Arc User
When I log in with the launcher it says:

Account error: please click here for more information.

Then when I click it, it says:

This game requires a retail purchase to play. Please visit this page to get your copy!
If you've already purchased the game, please enter your retail key here.

I have already bought the game (albeit when it was first released then never really played it) so know I have a key for it. When I try and input the key it says the key is already activated and can't be used again. When I go to my account it says:

Activated Features

* Star Trek Online Open beta access
* Star Trek Online - Preorder
* Star Trek Online - Digital Retail


So shouldn't I be able to play right away? It's saying I have the digital retail activated etc so can't see why it keeps thinking I should input a retail key?

It may be a stupid question but I don't have any payment method input. Is that neccessary to log in? It used to be that you could log on and create characters etc without it, you just couldn't join. That may have changed though and the error is referring to that?

Any help please?
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    If you are beyond the 30 day Free Trial Period, then Yes it does, at this time require Payment Information to gain access.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    if that were the case..why would the game not say something like "error : Subscription has expired- please pay up if ya wanna play" instead of "...requires retail copy to play..." ?

    I got this one myself and said TRIBBLE it. not going to risk renewing THEN discovering that I still "..require retail copy...".

    :mad::mad::mad::mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    If you are beyond the 30 day Free Trial Period, then Yes it does, at this time require Payment Information to gain access.

    Thanks for your quick response.
    Bobborg wrote:
    if that were the case..why would the game not say something like "error : Subscription has expired- please pay up if ya wanna play" instead of "...requires retail copy to play..." ?

    I got this one myself and said TRIBBLE it. not going to risk renewing THEN discovering that I still "..require retail copy...".

    :mad::mad::mad::mad:

    It does seem a little 'general' doesn't it? Ah well.

    The only thing I really wanted to do was patch it all actually so that when I decide to renew my membership it will be ready to go.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    you require an active subscription (thus an active account) in order to patch.
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