I'm new to this whole thing, so this is probably the wrong thread to put it in, if thats the case I am sorry

I have a problem, a serious problem, I wonder if anyone can help me out here? I purchased a Lifetime Sub a good 3/4 months ago as you can see by my nice blue name

However when I logged in today I cant access the game as my "3 month recurring sub" has ran out?
I understand I need to file a ticket about this but the site tells me there is a validation error? I wouldnt normally complain, but as you can see, if I bought a lifetime sub then surely I should have access to the game? Is there anything anyone can suggest? I'm a UK player, and I dont want to have to pay for anything again
Comments
http://www.atari.com/support/startrekonline#help