I started playing a few days ago and for the first 2 days it went perfect. But now for the past 3 days i havent been able to play for more than 15 minutes without a red message across the top of the screen saying " SERVER NOT RESPONDING". This is really annoying since i have to pay monthly for this. ANy help is awesome.
Turn your firewalls and antivirus / antispam off. It thinks the on demand files or small packets are dangerous and doesn't accept them. leads to increasing data loss on your end.
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http://forums.startrekonline.com/showthread.php?t=225155