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unable to get pass charcter loading screen

SystemSystem Member, NoReporting Posts: 178,019 Arc User
"i have not be able to connect all day long game crashes soon as stops loading on retrieving characters screen, today i renewed my subscription was in game for 30 min changed character after that i was not able to get back in at all.
now is day two unable to connect to game, at this point i want my money back it was mistake to come back to this game i can't get even answer from tech support in 24 hours"
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Day3 no answer from tech support
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Start the launcher, click Options, click Force Verify, and then login.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I have don that about 30 times i also downloaded and re-installed game completely about 3 times, this is very smiler to server problem i remember this from beta i think needs server restart but not really shore, why is that tech support not answering my ticket, how ever i am able to get on Tribble but not on Holodeck
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    DAY 10 unable to play game, I got response from "Tech Support" on day 4 and as usual i had to repeat myself every other day thy have escalated my ticket to tier 2 support how ever tier 2 support has not responded on ticket as of yet sens Sunday so 3 days
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    I'm getting the same but just over the last couple of days. I'm getting pretty anoyed as well.:mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    question: are you using xfire?
    if so: try to quit xfire and start the game again
    its known for the past 2 / 3 months that this program couses crashes at and/or right after character selection
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    I don't use that.:confused:

    Incidentally Champions Online is working fine.

    STO is also working after several more attempts after trying all day since yesterday. Hopefully it was just one of those things. Is there any other programmes known to interfere with STO?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited September 2011
    Suiadan wrote:
    I don't use that.:confused:

    Incidentally Champions Online is working fine.

    STO is also working after several more attempts after trying all day since yesterday. Hopefully it was just one of those things. Is there any other programmes known to interfere with STO?

    teamviewer can prevent the game from working.
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