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Can't cancel my account

SystemSystem Member, NoReporting Posts: 178,019 Arc User
The account portion of the site is currently down and I was wanting to cancel my sub today (as it's due to bill for another month on the 19th August i.e. tomorrow).

Can anyone shed any light on this please? And can I assume I will not be automatically billed for another month's worth of subscription that I don't want?

Thanks
Post edited by Unknown User on

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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    The account portion of the site is currently down and I was wanting to cancel my sub today (as it's due to bill for another month on the 19th August i.e. tomorrow).

    Can anyone shed any light on this please? And can I assume I will not be automatically billed for another month's worth of subscription that I don't want?

    Thanks

    Today is Cryptic's 'cutover' from Atari to Perfect World Entertainment (Ownership-wise). As for the billing system issues - See this post from the STO Dev Tracker.

    It looks like the backend transition from the Atari to the PWE billing system is having a few problems that they're working to resolve. Hopefully they'll have it fixed soon (and although you're cancelling, new players can't subscribe and existing players can't renew; so I'm sure getting the system up and working is a top priority.)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    yup, they're having big problems there. Bought the game this morning and i can't play :) Here's hoping that they solve their problems fast.
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