The account portion of the site is currently down and I was wanting to cancel my sub today (as it's due to bill for another month on the 19th August i.e. tomorrow).
Can anyone shed any light on this please? And can I assume I will not be automatically billed for another month's worth of subscription that I don't want?
The account portion of the site is currently down and I was wanting to cancel my sub today (as it's due to bill for another month on the 19th August i.e. tomorrow).
Can anyone shed any light on this please? And can I assume I will not be automatically billed for another month's worth of subscription that I don't want?
Thanks
Today is Cryptic's 'cutover' from Atari to Perfect World Entertainment (Ownership-wise). As for the billing system issues - See this post from the STO Dev Tracker.
It looks like the backend transition from the Atari to the PWE billing system is having a few problems that they're working to resolve. Hopefully they'll have it fixed soon (and although you're cancelling, new players can't subscribe and existing players can't renew; so I'm sure getting the system up and working is a top priority.)
Comments
Today is Cryptic's 'cutover' from Atari to Perfect World Entertainment (Ownership-wise). As for the billing system issues - See this post from the STO Dev Tracker.
It looks like the backend transition from the Atari to the PWE billing system is having a few problems that they're working to resolve. Hopefully they'll have it fixed soon (and although you're cancelling, new players can't subscribe and existing players can't renew; so I'm sure getting the system up and working is a top priority.)