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Disconnection issues: July 31, 2011

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I'm getting some pretty constant disconnect issues and the forums are intermittantly going down. Anyone else seeing these problems?


Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 39 ms 9 ms 17 ms 68.0.128.61
4 14 ms 17 ms 13 ms 70.169.74.200
5 16 ms 21 ms 11 ms mcdldsrj01-ae2.0.rd.ph.cox.net [70.169.76.225]
6 28 ms 25 ms 24 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
7 27 ms 35 ms 27 ms te0-3-0-5.ccr22.lax01.atlas.cogentco.com [154.54.44.133]
8 51 ms 59 ms 63 ms te0-1-0-3.ccr22.iah01.atlas.cogentco.com [154.54.44.253]
9 85 ms 82 ms 81 ms te0-2-0-7.ccr22.atl01.atlas.cogentco.com [66.28.4.89]
10 89 ms 83 ms 82 ms te0-3-0-2.ccr22.dca01.atlas.cogentco.com [154.54.1.122]
11 89 ms 97 ms 89 ms te0-1-0-3.ccr22.jfk02.atlas.cogentco.com [154.54.2.134]
12 95 ms 92 ms 94 ms te0-2-0-6.ccr22.bos01.atlas.cogentco.com [154.54.44.58]
13 * 95 ms 93 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
14 99 ms 92 ms 102 ms 38.111.40.114
15 96 ms 97 ms 93 ms 208.95.185.41

Trace complete.




contacting nettest server..
Local IP: 72.200.89.96
Ping: 93.8 msec
Port: 80: 481 KB/sec 19 KB/sec 508 KB/sec 500
Port: 80: 357 KB/sec 16 KB/sec 378 KB/sec 500
Port: 443: 424 KB/sec 18 KB/sec 462 KB/sec 500
Port: 443: 357 KB/sec 16 KB/sec 378 KB/sec 500
Port: 7255: 351 KB/sec 15 KB/sec 371 KB/sec 500
Port: 7255: 373 KB/sec 15 KB/sec 397 KB/sec 500
Port: 7003: 356 KB/sec 15 KB/sec 377 KB/sec 500
Port: 7003: 364 KB/sec 15 KB/sec 384 KB/sec 500
Port: 7202: 425 KB/sec 17 KB/sec 449 KB/sec 500
Port: 7202: 431 KB/sec 17 KB/sec 455 KB/sec 500
Port: 7499: 370 KB/sec 16 KB/sec 391 KB/sec 500
Port: 7499: 385 KB/sec 17 KB/sec 407 KB/sec 500
Port: 80: 339 KB/sec 15 KB/sec 359 KB/sec 500
Idle NIC bandwidth Send: 3 KB/sec Recv: 2 KB/sec
hit return to exit
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    cutedge wrote: »
    I'm getting some pretty constant disconnect issues and the forums are intermittantly going down. Anyone else seeing these problems?


    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms 1 ms 192.168.1.1
    2 * * * Request timed out.
    3 39 ms 9 ms 17 ms 68.0.128.61
    4 14 ms 17 ms 13 ms 70.169.74.200
    5 16 ms 21 ms 11 ms mcdldsrj01-ae2.0.rd.ph.cox.net [70.169.76.225]
    6 28 ms 25 ms 24 ms langbprj02-ae2.rd.la.cox.net [68.1.1.19]
    7 27 ms 35 ms 27 ms te0-3-0-5.ccr22.lax01.atlas.cogentco.com [154.54.44.133]
    8 51 ms 59 ms 63 ms te0-1-0-3.ccr22.iah01.atlas.cogentco.com [154.54.44.253]
    9 85 ms 82 ms 81 ms te0-2-0-7.ccr22.atl01.atlas.cogentco.com [66.28.4.89]
    10 89 ms 83 ms 82 ms te0-3-0-2.ccr22.dca01.atlas.cogentco.com [154.54.1.122]
    11 89 ms 97 ms 89 ms te0-1-0-3.ccr22.jfk02.atlas.cogentco.com [154.54.2.134]
    12 95 ms 92 ms 94 ms te0-2-0-6.ccr22.bos01.atlas.cogentco.com [154.54.44.58]
    13 * 95 ms 93 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    14 99 ms 92 ms 102 ms 38.111.40.114
    15 96 ms 97 ms 93 ms 208.95.185.41

    Trace complete.




    contacting nettest server..
    Local IP: 72.200.89.96
    Ping: 93.8 msec
    Port: 80: 481 KB/sec 19 KB/sec 508 KB/sec 500
    Port: 80: 357 KB/sec 16 KB/sec 378 KB/sec 500
    Port: 443: 424 KB/sec 18 KB/sec 462 KB/sec 500
    Port: 443: 357 KB/sec 16 KB/sec 378 KB/sec 500
    Port: 7255: 351 KB/sec 15 KB/sec 371 KB/sec 500
    Port: 7255: 373 KB/sec 15 KB/sec 397 KB/sec 500
    Port: 7003: 356 KB/sec 15 KB/sec 377 KB/sec 500
    Port: 7003: 364 KB/sec 15 KB/sec 384 KB/sec 500
    Port: 7202: 425 KB/sec 17 KB/sec 449 KB/sec 500
    Port: 7202: 431 KB/sec 17 KB/sec 455 KB/sec 500
    Port: 7499: 370 KB/sec 16 KB/sec 391 KB/sec 500
    Port: 7499: 385 KB/sec 17 KB/sec 407 KB/sec 500
    Port: 80: 339 KB/sec 15 KB/sec 359 KB/sec 500
    Idle NIC bandwidth Send: 3 KB/sec Recv: 2 KB/sec
    hit return to exit

    This appears to be at your ISP's end...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I've been having lots of connection stability problems over the weekend as well.
    Amongst all the other online games I use, the problem here appears to be isolated to STO.
    I'm on Telstra in Australia and have not seen this level of conneciton instability for a while.

    (Sorry, posted from work. No trace route to cut and paste, however when I ran it on Saturday everything looked normal).
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    GiantDave7 wrote: »
    I've been having lots of connection stability problems over the weekend as well.
    Amongst all the other online games I use, the problem here appears to be isolated to STO.
    I'm on Telstra in Australia and have not seen this level of conneciton instability for a while.

    (Sorry, posted from work. No trace route to cut and paste, however when I ran it on Saturday everything looked normal).

    I'm having the same problem from Canada. My other online games are fine, yet STO continually d/c's me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    GiantDave7 wrote: »
    I've been having lots of connection stability problems over the weekend as well.
    Amongst all the other online games I use, the problem here appears to be isolated to STO.
    I'm on Telstra in Australia and have not seen this level of conneciton instability for a while.

    (Sorry, posted from work. No trace route to cut and paste, however when I ran it on Saturday everything looked normal).

    I'm not doubting you, but STO behaves like a VPN... no matter where the hiccup is, if it sees one, it'll kick you offline. Your tracert's 2nd hop is to your ISP, and it's timing out. :(

    EDIT: Other games aren't nearly as sensitive to these issues as Cryptic's are. This can be both good and bad.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Trace Route:
    Still getting No Server Reponse errors in game and DC's when zoning when I got home from work.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms .
    2 27 ms 19 ms 17 ms 172.xx.TRIBBLE.x
    3 59 ms 58 ms 57 ms 172.xx.xx.TRIBBLE
    4 59 ms 52 ms 51 ms 172.xx.TRIBBLE.xx
    5 94 ms 67 ms 71 ms Bundle-Ether11.woo9.Brisbane.telstra.net [203.45.53.241]
    6 69 ms 75 ms 71 ms Bundle-Ether2.woo-core1.Brisbane.telstra.net [203.50.44.9]
    7 79 ms 80 ms 77 ms Bundle-POS2.chw-core2.Sydney.telstra.net [203.50.6.201]
    8 65 ms 75 ms 73 ms Bundle-Ether1.oxf-gw2.Sydney.telstra.net [203.50.6.90]
    9 78 ms 81 ms 74 ms TenGigE15-0-0.sydo-core01.Sydney.reach.com [203.50.13.102]
    10 67 ms 68 ms 69 ms i-0-5-4-0.sydo-core02.bi.reach.com [202.84.220.189]
    11 236 ms 238 ms 226 ms i-0-3-0-0.1wlt-core01.bx.reach.com [202.84.140.222]
    12 265 ms 258 ms 256 ms i-1-2.eqla01.bi.reach.com [202.84.251.174]
    13 263 ms 265 ms 272 ms cogent-peer.eqla01.pr.reach.com [134.159.63.198]
    14 245 ms 248 ms 244 ms te0-2-0-2.ccr21.lax01.atlas.cogentco.com [154.54.3.141]
    15 305 ms 308 ms 308 ms te0-2-0-3.ccr21.iah01.atlas.cogentco.com [154.54.44.241]
    16 324 ms 323 ms 330 ms te0-2-0-2.ccr21.atl01.atlas.cogentco.com [154.54.42.210]
    17 319 ms 319 ms 318 ms te0-2-0-3.ccr21.dca01.atlas.cogentco.com [154.54.24.9]
    18 324 ms 326 ms 329 ms te0-1-0-7.ccr21.jfk02.atlas.cogentco.com [154.54.1.234]
    19 319 ms 313 ms 325 ms te0-0-0-1.ccr22.bos01.atlas.cogentco.com [154.54.25.114]
    20 315 ms 321 ms 326 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    21 336 ms 344 ms 360 ms 38.111.40.114
    22 303 ms 292 ms 292 ms patchserver.crypticstudios.com [208.95.185.41]

    Trace complete.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I submitted this on 7/24...still awaiting an official response from Cryptic:

    Tracert:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Jay>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 6 ms 8 ms 6 ms ash-bb1-geth0-2-1.telia.net [65.19.100.113]
    3 10 ms 9 ms 9 ms rtr4-ge1-10.mhe.hcvlny.cv.net [167.206.39.137]
    4 11 ms 12 ms 12 ms 64.15.2.61
    5 21 ms 11 ms 8 ms 64.15.2.178
    6 30 ms 31 ms 30 ms te8-7.ccr01.jfk04.atlas.cogentco.com [154.54.11.
    249]
    7 34 ms 34 ms 31 ms 154.54.47.25
    8 39 ms 38 ms 37 ms te0-4-0-3.ccr22.bos01.atlas.cogentco.com [154.54
    .44.66]
    9 36 ms 37 ms 38 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    10 31 ms 18 ms 19 ms 38.111.40.114
    11 16 ms 15 ms 18 ms 208.95.185.41

    Trace complete.

    Nettest:

    contacting nettest server..
    Local IP: 24.190.3.140
    Ping: 16.4 msec
    Port: 80: 1584 KB/sec 53 KB/sec 1668 KB/sec 500
    Port: 80: 1626 KB/sec 52 KB/sec 1711 KB/sec 500
    Port: 443: 1502 KB/sec 55 KB/sec 1590 KB/sec 500
    Port: 443: 1315 KB/sec 53 KB/sec 1390 KB/sec 500
    Port: 7255: 1363 KB/sec 54 KB/sec 1443 KB/sec 500
    Port: 7255: 1457 KB/sec 53 KB/sec 1544 KB/sec 500
    Port: 7003: 1455 KB/sec 52 KB/sec 1542 KB/sec 500
    Port: 7003: 1453 KB/sec 53 KB/sec 1537 KB/sec 500
    Port: 7202: 1465 KB/sec 52 KB/sec 1549 KB/sec 500
    Port: 7202: 1464 KB/sec 59 KB/sec 1549 KB/sec 500
    Port: 7499: 1427 KB/sec 55 KB/sec 1511 KB/sec 500
    Port: 7499: 1467 KB/sec 52 KB/sec 1551 KB/sec 500
    Port: 80: 1645 KB/sec 47 KB/sec 1732 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec


    Don't despair, The Old Republic will be out by the end of the year and all of this will be a bad memory...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    reaching the servers is not the problem. did you ever leave a ping running with 1MB Packages while you are playing. Interesting is that when the delay is going up towards 1000+ ms then the connection normally drops real fast.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I hear you...the problem for us (the end users) is, what can we do about it??? I'm basically stuck living with constant disconnects. I have 2 chars up to Captain since about 2 weeks prior to Season 4 to now. It gets frustrating. I've updated all my drivers, opened ports on my router and enabled port forwarding to my computer...none of which has helped my situation. I don't know what else to do. To add to the frustration, I have a ticket open with support and not even a brief reply to acknowledge they received it and let me know they are working on it. Patch after patch they say they're addressing networking issues and I haven't seen a difference in performance. And the cherry on top is that prior to Season 4 I took my 1st Char from Ensign to Captain without many DC's at all...I don't believe this issue is on my side.

    Cest la vie, I'll plod along as I've been doing, dealing with the dc's. It beats going back to WOW!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Talas1031 wrote:
    I'm having the same problem from Canada. My other online games are fine, yet STO continually d/c's me.

    Same here. Only my STO game is gone FUBAR.. All my other games work just fine. I even could play old Diablo 2 on battle.net just fine lol
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I tried find the problem. A think that problem is there:

    border11.te8-1-bbnet2.bsn.pnap.net (63.251.128.104) 118.375 ms 118.347 ms *
    cryptic-3.border11.bsn.pnap.net (216.52.61.78) 126.518 ms 126.550 ms 126.545 ms

    - i check lines and this is the place whitch make the problem and i'm still disconnect.

    Repair it
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I heard from Support regarding my ticket. So far they have had me adjust settings in my firewall, and virus protection software to allow STO through both. They also had me change my client options to use the US proxy server. The first changes have not helped, after adjusting the firewall and virus protection software, I experienced disconnects as I have been since the release of season 4. The load times for login and entering instances seemed faster to me, so there was some little improvement. I have not played since changing the proxy server option. I'll test it tonight and post again.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Dunzel wrote: »
    I submitted this on 7/24...still awaiting an official response from Cryptic:

    Tracert:

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Jay>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 6 ms 8 ms 6 ms ash-bb1-geth0-2-1.telia.net [65.19.100.113]
    3 10 ms 9 ms 9 ms rtr4-ge1-10.mhe.hcvlny.cv.net [167.206.39.137]
    4 11 ms 12 ms 12 ms 64.15.2.61
    5 21 ms 11 ms 8 ms 64.15.2.178
    6 30 ms 31 ms 30 ms te8-7.ccr01.jfk04.atlas.cogentco.com [154.54.11.
    249]
    7 34 ms 34 ms 31 ms 154.54.47.25
    8 39 ms 38 ms 37 ms te0-4-0-3.ccr22.bos01.atlas.cogentco.com [154.54
    .44.66]
    9 36 ms 37 ms 38 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    10 31 ms 18 ms 19 ms 38.111.40.114
    11 16 ms 15 ms 18 ms 208.95.185.41

    Trace complete.

    Nettest:

    contacting nettest server..
    Local IP: 24.190.3.140
    Ping: 16.4 msec
    Port: 80: 1584 KB/sec 53 KB/sec 1668 KB/sec 500
    Port: 80: 1626 KB/sec 52 KB/sec 1711 KB/sec 500
    Port: 443: 1502 KB/sec 55 KB/sec 1590 KB/sec 500
    Port: 443: 1315 KB/sec 53 KB/sec 1390 KB/sec 500
    Port: 7255: 1363 KB/sec 54 KB/sec 1443 KB/sec 500
    Port: 7255: 1457 KB/sec 53 KB/sec 1544 KB/sec 500
    Port: 7003: 1455 KB/sec 52 KB/sec 1542 KB/sec 500
    Port: 7003: 1453 KB/sec 53 KB/sec 1537 KB/sec 500
    Port: 7202: 1465 KB/sec 52 KB/sec 1549 KB/sec 500
    Port: 7202: 1464 KB/sec 59 KB/sec 1549 KB/sec 500
    Port: 7499: 1427 KB/sec 55 KB/sec 1511 KB/sec 500
    Port: 7499: 1467 KB/sec 52 KB/sec 1551 KB/sec 500
    Port: 80: 1645 KB/sec 47 KB/sec 1732 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec


    Don't despair, The Old Republic will be out by the end of the year and all of this will be a bad memory...

    For the record, it appears to be an issue even getting through your router. Check the first hop.

    As for The Old Republic never going to have these issues: You're setting yourself up for a major disappointment if you believe that.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I don't believe I said Old Republic was never going to have these issues. If you look closely, I said I don't believe they will have such issues after over a year past their release date. Cryptic isn't doing all that great resolving these DC issues as evidenced by the number of posts complaining about DC's.

    I noticed the first hop immediately...I don't know what IP address that is; but it does seem logical to me that that timed out result is at the heart of my issue. Do you think that is my gateway/router?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Dunzel wrote: »
    I don't believe I said Old Republic was never going to have these issues. If you look closely, I said I don't believe they will have such issues after over a year past their release date. Cryptic isn't doing all that great resolving these DC issues as evidenced by the number of posts complaining about DC's.

    I noticed the first hop immediately...I don't know what IP address that is; but it does seem logical to me that that timed out result is at the heart of my issue. Do you think that is my gateway/router?

    Yep. The first hop on my tracrts have been my router. If there is an issue with your connection, it appears as though your router is not handling network traffic properly (unfortunately). :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Just a follow-up; this time-out is a known issue with D-Link routers. It isn't really timing out and D-Link has released firmware upgrade to address this in the past. Unfortunately for me, they have not released such a firmware upgrade for my router to date...

    I have modified my Firewall and Virus protection settings and I played several huors last night with only 1 DC. That ocurred when loading an instance beaming down to a planet; I think my issues are solved and Cryptic support has been awesome since replying to my ticket.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I think I've seen at least half a dozen people with atlas.cogentco.com in their trace routes... I have no idea how this can be dealt with, unless said server is on Cryptic property, though.
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