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Launching Issuee!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Trying to launch the game but can't get past the Cryptic screen without it crashing. The two updates on 6.28.11 still didn't help!!!
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Mopums wrote: »
    Trying to launch the game but can't get past the Cryptic screen without it crashing. The two updates on 6.28.11 still didn't help!!!

    I don't think your issue has anything to do with what was going on in Holodeck yesterday.

    Run a force verify of your game. It sounds like something got corrupted.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I've done that 4 times already and it dosen't do anything.. And it has to be because the patch was tested on Tribble and when i''d launch tribble the exact same thing would happen. And now that the patch has come to holodeck its doing it now.... So it has to be that. And holodeck was working fine before i patched it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    likey the a hogg file on tribble got corrupted. the launcher will sometimes use the tribble hogg files to patch the live side if the tribble version is the currrent file to be downloaded (this way the launcher will not download a file if it is already on the PC it will just copy it) to save time.

    if the error, crash, shutdown logs in the cryptic studios folder or the /live/logs/gameclient folder does not indicate a specific hogg file . you may have to delete the hoggs on both the tribble anmd live side and have the launcher download a new set.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    And how do I delete the hogg files?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    the hogg files are located in the /piggs folder in the case of the live game it is /live/piggs
    the test server be /playtest/piggs
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Ok I'm reinstalling the hogg files now via the launch.... I hope this works!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    im having the same exact problem, crash when i get to the starfleet logo, however sometimes i get lucky enough to get to character selection!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    It still didn't work. It won't even get to the cryptic screen now without crashing
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    if you are using teamviewer or xfire besure they are shutdown S4 changes have caused problems with those programs running.
    (teamviewer always cause crashes on the game but xfire started with S4)

    also look in the shutdown, error, and crash logs in the cryptic studios older and in the /live/logs/gameclient folder to see if there any error messages at the time of the crashes. (newest entries are at end of log dated by yymmdd )
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Ok I was confused, by that...... I only found the crash and shut down folders.... Im going to show you the first thing that shows up and the last thing that shows up in the file. Which by the way opened in Notepad... I hope thats what it should be opened with
    Crash:
    First, 101023 14:10:46 41 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
    Last, 110728 04:44:32 89 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()

    Shutdown:
    First, 101023 14:10:46 42 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()
    Last, 110728 04:44:32 90 Client[0]: GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit()

    And everything is the same... So I don't know what that means... Please help me :( I want to play the game D:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Also when the game crashed I tried to launch star trek again while the crashed star trek was still running and I got this error, I dont know if it means anything or not....

    "Couldn't create D3D device."
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Mopums wrote: »
    Also when the game crashed I tried to launch star trek again while the crashed star trek was still running and I got this error, I dont know if it means anything or not....

    "Couldn't create D3D device."

    This doesn't sound like a game issue, but either a Windows/DirectX issue or a graphics card driver issue.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Oh.. ok, its probley cause I was trying to run it at the same time...... Do you have any help on my crashing problem?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    PegasusMD wrote:
    if you are using teamviewer or xfire besure they are shutdown S4 changes have caused problems with those programs running.
    (teamviewer always cause crashes on the game but xfire started with S4)

    also look in the shutdown, error, and crash logs in the cryptic studios older and in the /live/logs/gameclient folder to see if there any error messages at the time of the crashes. (newest entries are at end of log dated by yymmdd )


    Can you please help me!! It's making me really mad that I can't play and Star Trek has a crappy support system that never answers you, so no one is answering my support ticket!!! :mad::mad::mad::mad:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    i had the same problem and i fixed it by closing xfire. apparently there is a problem with xfire and windows 7 right now. If you have xfire try closing it and then trying it.. worked for me anyways :) gl
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I don't know what xfire is haha, I'm guessing its your secruity? But I have vista though
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Mopums wrote: »
    I don't know what xfire is haha, I'm guessing its your secruity? But I have vista though

    Amd's Crossfire platform allows you to run Radeon video cards bridged together like NVidia's SLI mode. If you have multiple cards running crossfire mode, you need to disable one of the cards while playing STO.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Oh no, I'm only running one card :/ I did hear that they changed the graphics in the game. So i was wondering if maybe my video card cant handle the new graphics? I don't know it was just a thought.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Mopums wrote: »
    Oh no, I'm only running one card :/ I did hear that they changed the graphics in the game. So i was wondering if maybe my video card cant handle the new graphics? I don't know it was just a thought.

    It depends. How old is your video card?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Mopums wrote: »
    Oh no, I'm only running one card :/ I did hear that they changed the graphics in the game. So i was wondering if maybe my video card cant handle the new graphics? I don't know it was just a thought.

    Post a DXDiag report from your system and that way we can see your hardware setup and installed driver version.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I'm getting help with it now from cryptic!! Wooooo!!! They said my video card driver is out of date.... Hopefully this will fix it
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    It wasen't........
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    if i launche the launger of star trek online i wil get the game champions online
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I appreciate those of you trying to help those of us w/ issues but please remember some of us are not comp experts-we just want to click on the game and play and when we cant and dont see any help coming from the people we bought the game from its VERY fustrating. I have not been able to play for 8 days now-I senrt a support ticket-tried the solution they sent-it didnt work-edited the ticket-got the same response word for word back-edited tickets 2 more times and am still waiting for a reply but when i t came time to charge my c/card there is never a problem - I am a customer of thiers regardless if I paid the lifetime fee or just the $15 a month and its been 8 days I cant play-theres no excuse for that so yes I am very fustrated-dc
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    I'm experiencing a launching issue as well, where the gameclient crashes on the loading screen during the star trek icon. I tried force verifying and booting up in safe mode and it still crashes. I have the latest drivers for my video card (ATI 4870 X2). This has all happened after the not-so-successful Season 4 patch.

    I tired to boot up in safemode with the "-console" command in the advanced command line in the launch options window and saw that the launch code had this error:

    Initializing PhysX... PhysX error 206, thread 5340: PhysXDevice.dll not foun
    d (f:\scmvista\experimental\PhysX_2.8.1_GPU\novodex\SDKs\Core\Device\RegistryHar
    dwareSelection.cpp:65).
    PhysX error 206, thread 5340: PhysXDevice.dll not found (f:\scmvista\experimenta
    l\PhysX_2.8.1_GPU\novodex\SDKs\Core\Device\RegistryHardwareSelection.cpp:65).

    So it looks like the launcher is trying to find the PhysXDevice.dll on the f: drive, which is my DVD drive.... so that's pretty much a fail. I know that STO utilizes PhysX for some effects, but I never had this problem before. I tried deleting the physX dll files in the live folder (and having the launcher re-download them) to no avail. Searched the forums and google on this, saw some other people where having this problem, but no solution was apparent.

    Even though I have an ATI card, I do have an Nvidia mobo, so I'm wondering if that is now a problem with the Season 4: Missfire patch (though it was NEVER a problem before). Any help would be much appreciated here as Cryptic Support is non-existent. CRYPPPPPPPTTTIIIIIIICCCCC!!!!!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    Hey guys, they fixed my problem!! The solution they wanted me to try are...................... 1. Make sure your video card drivers are up to date, by going to the manufacturers website and finding your product. 2. Run your launcher as an Administrator by going to (for Steam players) Program Files/Steam/common/Star trek online. And the app should be on the bottom, so right click on it and Run as an Administrator. (Sorry I don't know where to go if you are not running it through Steam). 3. Run a DxDiagonics on your computer, by (Vista/Win7) Typing Run in the search box in the start menu and typing DxDiag, and then it will automatically run a diagonics, and then click save all information to your desktop, (XP) Click run and type in DxDiag, the rest is the same. But for this you do have to submit a support ticket with the contents of the file that the Diagnostics give you. And they will tell you if something is wrong. 4. Before typing in your Username and Password in the launcher click options and check the Safe Launch button and see if it works. 5. Make sure you aren't running any third party applications like XFire, STO does not support them.
    That is the only information that they gave me, If none of that helps, then you will just have to wait for your Support ticket to be answered, they did pretty good on mine, I got 2-3 responses a day, so hopefully you will have the same luck I did!!!! Hope this helps.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    PegasusMD wrote:
    the hogg files are located in the /piggs folder in the case of the live game it is /live/piggs
    the test server be /playtest/piggs

    thx for the help hope ones the files are again installed i can run it had the same problem afthe rthe game decided to quit in the middle of mem alpha
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