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System Crash

SystemSystem Member, NoReporting Posts: 178,019 Arc User
Ok, so since the Season 4 patch, the game causes a system crash about 1 - 2 seconds after my characters appear at their last location. I was able to make 2 new characters (one Fed, one Klingon) post Season 4 patch, and for whatever reason, the crash either A) does not occur and I can log out, or B) the crash still occurs, but it's after about 30 - 45min of game time.

I uninstalled and reinstalled the game yesterday. I logged into my new Fed, and it worked fine + no real lag issues I saw before I uninstalled. Then I tried to log into one of my pre season 4 Characters -


- SYSTEM CRASH 2 seconds after she appeared at her last location.


Started up again and picked the new Fed again, and was able to play for about 45 min, then while on a second patrol mission -


- SYSTEM CRASH




So what's the deal here? Been able to play this game since mid February of 2010 without my computer taking a dump, and now it's 95% unplayable due to the crash. I don't want to cancel - I like this game very much, but if I can't play it, then there's not much point in continuing to subscribe past September when the renewal is up. I'd reeeeally appreciate someone from Cryptic responding to this because I want to continue playing STO.


- Thanks
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Info so far:


    Message saying I'm using 100% of my CPU. I've only gotten this message in the past when STO and the internet were both on, and even then, it wasn't all the time. Said the "gameclient" was where the problem was.

    ???

    Also, when transfering between maps/zones, there was a "patching" text in the upper right hand corner of the load screen. This happens during most "new" map transfers. Tried to take a pic, but it didn't work.

    :rolleyes:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    So I'm able to play my two post-Season 4 toons with only occasional system crashes, yet still cannot access ANY pre-Season 4 characters. Would a Dev like to give an opinion on this? I got just a little over a month before my subscription runs out and I'd like to keep it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    So I erased one of my Captain level pre-Season 4 toons to see if that would make a difference and this is the message I got after I logged in:

    Got duplicate LOGIN_SUCCESS
    Press the support button for help.





    What does this mean exactly? I'm going through your support list and can't seem to find the problem I have now. EDIT: BTW - tried to log in another pre-Season 4 toon and the comp crashed again. Neither of the two post Season 4 toons are causing a system crash right now...I mean "again."
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    It sounds like a couple of your toons didn't get updated server-side to fit the new code. This sounds like a job for... da da Da DAAAAA... A GM ticket! They should be able to look and see if the toons need to be reupdated.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Zanshi wrote: »
    It sounds like a couple of your toons didn't get updated server-side to fit the new code. This sounds like a job for... da da Da DAAAAA... A GM ticket! They should be able to look and see if the toons need to be reupdated.
    !!!!FINALLY!!!! a response from someone! Thank you. I assume it's to be filed under "bugs?" Well...that's what I'm sending it under.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    !!!!FINALLY!!!! a response from someone! Thank you. I assume it's to be filed under "bugs?" Well...that's what I'm sending it under.

    bug reports are never responded to if you want the character to be fixed and have a response as to what to do or is being done,
    you would need to file as technical support and not as a bug report
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Well...when I went to the GM help for PC issues, it referred me to the pages I already went to that offered no solutions. Submitted 2 tickets:

    BUGS: # 1,167,757


    CHARACTERS: # 1,167,762


    ...for whatever that's worth. My sub ends in a little over a month. I hope the issue can be resolved within that time, otherwise, I've got to cancel.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    PegasusMD wrote:
    you would need to file as technical support and not as a bug report
    Am I totally blind as to where that tab is? I can't seem to find it.

    :confused:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Ugh....OK, I found it. Thank you both for your help. You deserve someone else's wages for that...


    Ticket # 1167778

    :rolleyes:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Ugh....OK, I found it. Thank you both for your help. You deserve someone else's wages for that...


    Ticket # 1167778

    :rolleyes:

    Good luck... I'd recommend a GM ticket, as well. Mention the bug ticket, and they can escalate the issue to the devs. And you'll get a reply, too! :D
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    System crash again, but this time it's from one of my new, post Season 4 characters...


    ...again.


    No response from anyone at Cryptic, not even an auto reply from any of the tickets I sent. Got about 1 month and 2 weeks before my subscription gets auto renewed...


    ...or not.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited August 2011
    One other thing I have noticed - when I go down the list of my pre Season 4 characters, some of them skip.

    Example:

    Prowl
    Skrunt
    Verak
    Thundercracker
    Zi'Daqtor



    I tag Prowl, and he's in the window
    Tag Skrunt, the same.
    Tag Verak...and it skips to Zi'Daq

    Go back to Verak, and she's out of place in the list.
    Go to Thundercraker, he's in place.
    Go to Zi'Daq....and another toon pops in the window.


    :rolleyes:
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