Cryptic and Atari, your customer service fails miserably.
I already submitted a ticket for my issue and I followed the directions as stated in this thread prior to this information being posted per the tech support team:
http://forums.startrekonline.com/showpost.php?p=3656244&postcount=17
Then I submitted the requested information.......
The response I got back?
"Please submit the requested information"
Seriously?????
I did as was instructed, not to mention in my initial ticket I included details in NO UNCERTAIN terms that it wasn't network and PC related on my end and the in the first response I get, the person asks if I the issue was showing on other machines......../facepalm
THAT MEANS THAT my ticket wasn't actually read and understood or it was read by someone who's first language ISN'T English.
If I state that I have installed the game on at least three different machines, of which there are two different operating systems, and connected to different networks..........and the SAME issue occurs...?
It that really that hard to understand?
That means that it IS NOT end user/hardware related on end. Especially if one of the installs was on a CLEAN OS that in and of itself negates any software conflicts.
I played the game for over a year on the same PC with no issues meaning technical and or related to my machine, going through OS installs, and hardware upgrades.
The issue is with the client, the game and the network we are trying to connect to.
Are the people that work the tickets that lacking in reading comprehension?
How are we not supposed to get annoyed/frustrated, p1$$3d off when our tickets get blatantly ignored/not given the attention that they should if the issue is stated and information related to the error indicates that the issue is beyond our influence and or trouble shooting ability?
Cryptic and Atari are failing at the most important part of maintaining your customer base.......Consistent and Excellent CUSTOMER SERVICE.
I wanted this game to be great.......same with Champions I was sadly disappointed as with many others.
By the way I am now going on 6 weeks of not being able to play. I started the process on getting a refund.[/quote]