The game as of right now is unplayable. Lag, more lag, even more lag. Sever not responding every other half minute. Since i read more and due to zone chat i m not the only one with the problem I would have thought somebody fixes the issues ???
Yeah this is just insanity, it needs fixed NOW. Right now I cannot even load the launcher it's still attempting to sign in after 10 mins. (Never had that one before) And when I do get in, I cannot warp or beam to Sol System. As soon as I enter that system, instant disconnected from server... The number of posts on the forum about it and the number of comments on Zone chat are a clear message this needs sorted out and sorted out now...
IT was so much better before the Season 4 patch...
All indications are that this is not a widespread issue, and is isolated to specific users in zones that are under strain.
We specifically suspect Sol System as it is seeing heavy traffic due to the release of Starfleet Academy (it is one of the primary transit zones in the game).
We have made adjustments to this zone to alleviate the issue, however some users who are attempting to log into the zone when it crashed, may still stall in the launcher and login screen until the instance they were in is reset.
Note that the experience for those who were on the crashed instanced is much different than other people in the same zone in a different instance.
We are monitoring the issue and if there is anything we can do on our end, we will.
yeah normally i dont have any issues the game runs uber fine today i cant even get pass the retrieving character list or if i do it stalls during load in. now my launcher stalls out so idk:(
Well Im a Klingon who cant even get into sol system and I cant load the launcher. Also the website is so slow (only this one, I can load 1080p vids of sto on youtube in a few seconds), i dont even know if this reply will get through. If it does tell my momma i love her.
It started getting ugly about 24 hours ago and seems to be getting worse.
This is worse than when the Romulan series came out; at least I could get into the game then...I've been trying to get the Game Launcher to open for over 40 minutes now.
My launcher won't even get past the login page, it's jamming up so I can't even get into the game at all now, so that clearly cant be due to "Specific Zones" because I'm not in the game to get into any zones now... I was online earlier, logged off to take 30 mins to go to the shops, come back and now this...
All indications are that this is not a widespread issue, and is isolated to specific users in zones that are under strain.
Stahl this is a very very wide spread issue effecting the website, and the game and just Cryptic's game and site the issue needs to be addressed. And a little annoyance for everybody (maintenance) is preferred to a lot of annoyance for "not a wide spread issue" (lag). Please Dan, we pay for this game, go in and actually fix the issue that is lagging us.
I've also done quite a few trace routes to confirm there aren't any bad routers between my internet connection and the game servers and it's definitely not a path issue to the servers.
Please get the firewall admins out of bed and have them sort out why this is happening.
My launcher won't even get past the login page, it's jamming up so I can't even get into the game at all now, so that clearly cant be due to "Specific Zones" because I'm not in the game to get into any zones now... I was online earlier, logged off to take 30 mins to go to the shops, come back and now this...
yeah thts exactly where im stuck at and its on both champions and sto:(
I wonder if this is only because of the zones and the new Academy.
This forum was damn slow some 10 minutes ago. lol (Not my connection)
Same problem here never had issues before now I can barely get into the forum and cant get on the game I was at Starfleet Academy Instance #8 and tried to go to my bridge to show a fleet mate how I had setup my new Academy uniforms because he wanted to see them and I got server not responding for over 5 mins and now cant get back in.
I've pinged the Network Operations folk - all signs point to a regional issue. Site traffic appears fine. I'm in game and investigating any player complaints of latency and haven't found any yet.
If you are having Launcher issues:
- Are you using the PROXY setting in the launcher options?
I've pinged the Network Operations folk - all signs point to a regional issue. Site traffic appears fine. I'm in game and investigating any player complaints of latency and haven't found any yet.
If you are having Launcher issues:
- Are you using the PROXY setting in the launcher options?
Does that region happen to be the Southeastern United States cause Im in Florida and its nothing working for me at all right now I cant even get the launcher to come up.
I'm not the most technically savvy at internet latency issues, but I can say that I've forwarded everyone's comments to the on-site network engineers who are investigating if it is anything on our end we can influence. When I checked an hour ago - they reported that all systems were normal with no server issues.
I've pinged again and if they find anything, they will address it immediately.
The forums would not load for a good hour. It wasn't just the game, it was the entire server, and everyone in sbugc chat experienced the same thing. The forums loaded at a speed of 8k/sec and launching the game was hopeless.
It was not a zoning issue. It was affecting everything.
You can help diagnose the issue by going to the PC & Technical Issues subforum, where you can post the results of your tracerts and nettests more effectively.
Raising a storm there is more effective, thanks to the ability to add attachments.
Here are some directions on what to post in that forum
For those unfamiliar with latency (or lag), this is how quickly your computer transfers files to a distant end. In our case, we're looking at how your computer interacts with Cryptic's servers. Most of the test information comes from STO's Technical Support FAQ.
Latency is measured in milliseconds (ms). This is directly measuring how long it takes to send/receive data. You want any tests below to have lower values. Think of it like waiting in line at the bank; you don't want to be there all day.
Bandwidth is measured in kilobites per second (KB/sec). You want these values to be high. Think of this as how much stuff you can mail at once.
Your computer is connected through many other computers to reach Cryptic's servers. Think of it like the Postal Service. Packets of information (just like mail) need to pass through several places (like your local and regional sorting centers). Sometimes a problem can be with a user, sometimes it can be with Cryptic. Before either party blames each other, sometimes the problem is one of these connections between Cryptic's Servers and you.
Test Summary:
We'll run two tests. The first is a called tracert and measures how quickly various connections between Cryptic and you respond. The second is called nettest and gauges how much data can be passed at once on various ports.
Test 1: tracert
For Windows 7, hit the start button
Where it says Search All Files and Programs, type CMD and press ENTER
The first result should be cmd.exe
Right-click on cmd.exe and select Run as Administrator
A black, command-prompt window should appear
From here type the following command:
tracert patchserver.crypticstudios.com
Good Results:
Values lower than 180 are ideal for playing MMOs (and anything under 100 is outstanding). Higher values usually cause lag and rubber-banding in-game. Report any values above 180ms. Right-click in the Command Prompt Window and select all. Save as a text file (txt).
I'm not the most technically savvy at internet latency issues, but I can say that I've forwarded everyone's comments to the on-site network engineers who are investigating if it is anything on our end we can influence. When I checked an hour ago - they reported that all systems were normal with no server issues.
I've pinged again and if they find anything, they will address it immediately.
Since you posted last Ive been able to get into the game and it seems to be running find again.
Forums up until about 5 minutes ago were completely unresponsive. Unable to access startrekonline.com, crypticstudios.com, and champions-online.com, both main sites and forums. Launcher does not load the initial webpage, so no login there. Tried both proxy and no proxy, neither works. Attempting to get ingame by bypassing launcher gets me one of the following:
Account server timeout.
Disconnected form login server/timeout loading character list.
Disconnected form loginserver/timeout loading area maps.
Have been trying to get into the game for at least an hour now. The problem is intermittent, by which I mean it is occasionally loading all the aforementioned websites and the launcher for about 30 secs every 15-20 minutes. Finally got into the game about 3 minutes ago now, at the same time as the forum and website started working again.
Amused myself watching videos and reading articles online while waiting, the rest of the internet works fine. 10mbits/sec at dslreports.com, while everything associated with Cryptic servers does not load.
Comments
IT was so much better before the Season 4 patch...
We specifically suspect Sol System as it is seeing heavy traffic due to the release of Starfleet Academy (it is one of the primary transit zones in the game).
We have made adjustments to this zone to alleviate the issue, however some users who are attempting to log into the zone when it crashed, may still stall in the launcher and login screen until the instance they were in is reset.
Note that the experience for those who were on the crashed instanced is much different than other people in the same zone in a different instance.
We are monitoring the issue and if there is anything we can do on our end, we will.
I couldn't even play Starbase 24 an hour ago, the client would go off into server not responding la-la land.
As far as upstream, maybe it is just a crazy coincidence but the forums are even hanging for me. It took three tries for me to even get this reply up.
Good luck Cryptic network dudes!
The website is timing out.
It started getting ugly about 24 hours ago and seems to be getting worse.
This is worse than when the Romulan series came out; at least I could get into the game then...I've been trying to get the Game Launcher to open for over 40 minutes now.
Stahl this is a very very wide spread issue effecting the website, and the game and just Cryptic's game and site the issue needs to be addressed. And a little annoyance for everybody (maintenance) is preferred to a lot of annoyance for "not a wide spread issue" (lag). Please Dan, we pay for this game, go in and actually fix the issue that is lagging us.
Please get the firewall admins out of bed and have them sort out why this is happening.
yeah thts exactly where im stuck at and its on both champions and sto:(
This forum was damn slow some 10 minutes ago. lol (Not my connection)
Same problem here never had issues before now I can barely get into the forum and cant get on the game I was at Starfleet Academy Instance #8 and tried to go to my bridge to show a fleet mate how I had setup my new Academy uniforms because he wanted to see them and I got server not responding for over 5 mins and now cant get back in.
If you are having Launcher issues:
- Are you using the PROXY setting in the launcher options?
Does that region happen to be the Southeastern United States cause Im in Florida and its nothing working for me at all right now I cant even get the launcher to come up.
edit: im in so.cal and WOW thats a first
I've pinged again and if they find anything, they will address it immediately.
It was not a zoning issue. It was affecting everything.
You can help diagnose the issue by going to the PC & Technical Issues subforum, where you can post the results of your tracerts and nettests more effectively.
Raising a storm there is more effective, thanks to the ability to add attachments.
Here are some directions on what to post in that forum
Since you posted last Ive been able to get into the game and it seems to be running find again.
Account server timeout.
Disconnected form login server/timeout loading character list.
Disconnected form loginserver/timeout loading area maps.
Have been trying to get into the game for at least an hour now. The problem is intermittent, by which I mean it is occasionally loading all the aforementioned websites and the launcher for about 30 secs every 15-20 minutes. Finally got into the game about 3 minutes ago now, at the same time as the forum and website started working again.
Amused myself watching videos and reading articles online while waiting, the rest of the internet works fine. 10mbits/sec at dslreports.com, while everything associated with Cryptic servers does not load.
I live in Arkansas, USA.