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The lag is unbearable

SystemSystem Member, NoReporting Posts: 178,019 Arc User
I kept getting "Server not responding" errors, sometimes the chat channels wont switch, people are lagging all over the place, got DCed, and when i load in a new area, strange things happen, like the ship's turn rate is really high.

I checked my internet, and all is normal. So its definitely not on my side. I've hearing other people are having the same problems.
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  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I kept getting "Server not responding" errors, sometimes the chat channels wont switch, people are lagging all over the place, got DCed, and when i load in a new area, strange things happen, like the ship's turn rate is really high.

    I checked my internet, and all is normal. So its definitely not on my side. I've hearing other people are having the same problems.

    The Very, Very High Traffic at the Academy, may have something to do with it.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I kept getting "Server not responding" errors, sometimes the chat channels wont switch, people are lagging all over the place, got DCed, and when i load in a new area, strange things happen, like the ship's turn rate is really high.

    I checked my internet, and all is normal. So its definitely not on my side. I've hearing other people are having the same problems.

    This is the reason I'm on the forums. I wanted to see if others are having problems ....
    Right Now the game is unplayable
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Interesting. I've been on all afternoon with a good chunk of that time at SFA and never saw any lag issues.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    same here... well i did not have Disconnects, but i can /sign on everything else you said

    many people in chat say the same...

    today
    STO = unplayable
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I was also lagging quite a bit when i was on earlier. It was completely unplayable.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Same.

    With me it started last night. Bad rubber-banding, freezing, suddenly running at light-speed into a wall, etc.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    It might be a silly suggestion but i do a weekly Defrag on my computer, it helps alot with lag on STF's and its stops the lag being unbearable and more like a little slowdown. Just a thought.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I spy with my little eye,another thread with not a single Dev comment... :o
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Wishy has responded with advice to some in the lag thread thats in the PC & Technical help section of the forum.
    Though its just how to do tracert and nettest.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Same crazy lag problem, not much a good PR thing to convince returning people to stay.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    The UI takes longer and longer to appear after a map transition. Also most of the times I see the map and parts of the UI before the warp-in sequence. I don´t know if this is related to the OPs problem, but maybe it is.

    The slowly materializing UI was barely noticeable a few wekks before S4 came, now it´s really obvious and it´s worse during prime time, which makes me think it has something to do with the server and not me.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I kept getting "Server not responding" errors, sometimes the chat channels wont switch, people are lagging all over the place, got DCed, and when i load in a new area, strange things happen, like the ship's turn rate is really high.

    I checked my internet, and all is normal. So its definitely not on my side. I've hearing other people are having the same problems.

    There has been lag today?

    I'm being completely serious : /
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Ashur1 wrote:
    The UI takes longer and longer to appear after a map transition. Also most of the times I see the map and parts of the UI before the warp-in sequence. I don´t know if this is related to the OPs problem, but maybe it is.

    The slowly materializing UI was barely noticeable a few wekks before S4 came, now it´s really obvious and it´s worse during prime time, which makes me think it has something to do with the server and not me.

    This is happening to me as well, and rubber banding while you are in the middle of a mission. But for me the UI thing only started happening yesterday evening about this time.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    It sounds if some people are unaffected then it seems theres a bottleneck somewhere depnding on the route taken to the sto servers.

    You can never say its not my side, it must be cryptic! as theres so many isps inbetween which often dont like admitting they have a problem
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Often "I checked my internet" is sadly not enough for us to actually trace what the issue may be.

    Without detailed information we cannot ever assist you. Please, if you are experiencing lag issues and similar, please always provide detailed information:
    • *Always* run a tracert. Find out which hops you are taking and where the lag starts.
    • *Always* use the nettest tool to check if you are able to connect properly.
    • *Always* add from where you are playing (I don't need your address, but we do need to know where in the world you are and what your internet service provider is)
    Tracert patchserver.crypticstudios.com to check your routing.
    You can run tracerts from a windows prompt or through online tools; select that which works best for you.
    Nettest:
    • Go to files.champions-online.com/nettest.exe
    • Download this file and run it
    • A command prompt should appear running the test automatically
    • Do alt prtscn(be sure the nettest is the active window) to Copy and paste the results in paint and save as jpeg and attach it in a post in this forum else
    • write down the columns
    Good results have column 1 and 3 with values around 300- 500kb/sec, column 2 with 20kb/sec

    ...and, yes, this is a message I copy and paste a lot. It mainly is because this is often the crucial information that is not provided and that I need to deliver before I can talk to anyone about these issues.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Here, wishy. Hope this helps

    http://imageshack.us/photo/my-images/59/portsb.png/



    Not sure what you mean by writing down the columns?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Ashur1 wrote:
    The UI takes longer and longer to appear after a map transition. Also most of the times I see the map and parts of the UI before the warp-in sequence. I don´t know if this is related to the OPs problem, but maybe it is.

    The slowly materializing UI was barely noticeable a few wekks before S4 came, now it´s really obvious and it´s worse during prime time, which makes me think it has something to do with the server and not me.

    Same here....and ESD is a nightmare,my character is bouncing all over the place.And I'm seeing the banners from the 1 year anniversary just before I materialize.:eek:
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    SHARKFORCE wrote: »
    Same here....and ESD is a nightmare,my character is bouncing all over the place.And I'm seeing the banners from the 1 year anniversary just before I materialize.:eek:

    Same here as well, I saw the 1 year anniversary too. Was confused hehe
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I am having the many problem even on Qo'nos. I did a tracert with only 11 hops, all < 30ms. I live near DC. Game has not been this bad since early launch.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I did a ping test and I was consistently getting a ping of 300ms but considering I'm in Australia that's not too bad.

    The problem wasn't the latency. My packets were getting dropped 7 out of 100 of size 1024 were dropped. Unfortunately I can't tell exactly where because tracert didn't seem to drop anything.

    EDIT: Last 6 hops in the tracert

    14 262 ms 260 ms 261 ms te0-2-0-2.mpd21.mci01.atlas.cogentco.com [154.54.6.166]
    15 272 ms 273 ms 273 ms te0-3-0-2.mpd21.ord01.atlas.cogentco.com [154.54.7.137]
    16 290 ms 290 ms 291 ms te0-2-0-2.ccr21.bos01.atlas.cogentco.com [154.54.43.178]
    17 289 ms 289 ms 290 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    18 300 ms 290 ms 304 ms 38.111.40.114
    19 289 ms 289 ms 290 ms 208.95.185.41
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Ok....here you go Wishy.

    1 2 ms 1 ms 1 ms 192.168.0.1
    2 10 ms 6 ms 8 ms 5ED2E801.cm-7-3d.dynamic.ziggo.nl [94.210.232.1]

    3 8 ms 6 ms 11 ms mnd-rc0001-cr101-ae15-222.core.as9143.net [213.5
    1.162.241]
    4 11 ms 18 ms 46 ms asd-lc0006-cr101-ae7-0.core.as9143.net [213.51.1
    58.2]
    5 12 ms 11 ms 11 ms TenGigabitEthernet9-2.ar7.AMS1.gblx.net [208.49.
    195.165]
    6 102 ms 98 ms 97 ms te0-3-0-3.ccr21.jfk07.atlas.cogentco.com [154.54
    .14.69]
    7 92 ms 96 ms 95 ms te0-3-0-1.mpd21.jfk02.atlas.cogentco.com [154.54
    .1.133]
    8 105 ms 103 ms 103 ms te0-4-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .44.18]
    9 100 ms 103 ms 101 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    10 99 ms 105 ms 107 ms 38.111.40.114
    11 96 ms 100 ms 94 ms 208.95.185.41

    She knows but....the Netherlands here.:)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I play in Canada, ISP is Sask Tel

    Cant figure out how to copy and paste my tracert but all were below 100ms
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Just for reference as I saw no issues:

    Residence: Huntsville, Alabama
    ISP: MediaCom

    Connection Speed Test

    TraceCert

    Nettest
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    if EU, Canada and some parts of US are effected then it looks like a major US isp/backbone is the issue.

    Cryptic have you found the culprit yet...we wish to smite them!
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    After you run Tracert and the last number is below 100ms, you need to run the nettest.

    Here is how a Tracert works:
    You live at point A.
    Cryptic is at Point E.
    So your signal has to go from A to B to C to D to E in order to reach Cryptic.

    A Ping test tests the time it takes a signal to make it from Point A to point E and back.

    A Tracert is basically a Ping test but done this way:
    A to B
    A to C
    A to D
    A to E

    So the last test on your tracert should almost equal the Ping test.

    The nettest is a data transfer test. This is where the server ports are being tested. Whatever the results, mltiply by 8 in order to get your true connection speed. For example, my fasted was 830KB/s. That equates to 6.6Mbps. Since I have a 10Mbps connection, I consider that to be a successful test since Cryptic is able to use over half of my total pipe.

    Tracert looks for any connection breaks. Lag will only be found by doing the nettest.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I'm running FIOS out here in SoCal and it looks like the backbone for the area is Alter.net. I'd post my nettest details, but it's been going on for a half hour now with numbers being as follows in columns:
    1-6 1-4 25-46 500
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    It says my .jepgs are invalid, I'm guessing due to size, so I cannot post them.

    However, my ping was 120.0 msec and the second line says
    Port: 80:

    Then nothing. It's been about six minutes, I know it's suppose to show more.


    My Trace had <1 ms on the first but "request timed out" on the second.

    The last three numbers are 151 ms, 119 ms, and 119 ms.

    Sprintlink.net is in a lot of the list.

    I'm in east Idaho, cable connection, (Cable One) and I have been experiencing bad lag since last night, before the patch.

    I also noticed in the top left of my screen I would get things like "patching 7 files" and the speed. This was when I'd change bridges and load them to see how I liked them; so I'm assuming it's related to that.

    Hope some of that helps. :-)


    Edit: Nettest just added this " 3 KB/sec 65KM/sec 5 KB/sec 500"
    Then "Port: 80: 5 KB/sec 66KB/sec 8KB/sec 500"
    And now it's sitting with "Port: 443:"


    Edit: in case it helps I ran speedtest: Png 83ms, Download 5.44mbps, Upload 0.48mbps
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Wishy has responded with advice to some in the lag thread thats in the PC & Technical help section of the forum.
    Though its just how to do tracert and nettest.

    and she is what i like to call "wrong" its on there end not ours and i would wish them to stop being so dismissive and assuming that the player base in imagining this our we don't know what we are talking about i mean its not like they have never dropped the ball on anything .........oh wait
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    WishStone wrote:
    Often "I checked my internet" is sadly not enough for us to actually trace what the issue may be.

    Without detailed information we cannot ever assist you. Please, if you are experiencing lag issues and similar, please always provide detailed information:
    • *Always* run a tracert. Find out which hops you are taking and where the lag starts.
    • *Always* use the nettest tool to check if you are able to connect properly.
    • *Always* add from where you are playing (I don't need your address, but we do need to know where in the world you are and what your internet service provider is)


    You can run tracerts from a windows prompt or through online tools; select that which works best for you.



    ...and, yes, this is a message I copy and paste a lot. It mainly is because this is often the crucial information that is not provided and that I need to deliver before I can talk to anyone about these issues.

    I love how the problem is not the fault of the lastest patch. Even tho the mass lag problems didn't start intill the game was patched. Maybe you guys should roll back the server and look at your patch file.
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