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Its time to stop telling us that it is us!!

SystemSystem Member, NoReporting Posts: 178,019 Arc User
These connectivity problems are not client side!
Post edited by Unknown User on

Comments

  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Amen to this. I have been having rampant loading issues for the last hour.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Haglahay wrote:
    Amen to this. I have been having rampant loading issues for the last hour.

    Im over in Bradenton 50 miles from you and I cant log in either. People on the other side of the planet cant log in. Im fairly certain this is not localized and def not on our end.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Word (insert 10 xtra characters here)
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    This post has been edited to remove content which violates the Atari Community Rules and Policies ~WishStone
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    i was fine before this patch....now insane lag and slow loads...
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I have experienced no Lag and no connectivity problems at all... however my loading time (from launcher to character selection) has trippled or more, 4-6 mins.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    The lag is incredulous. I warp into the zone and it takes about 1 min - 2 mins before my ship arrives LOL. I have also grown tired of arriving in space only to find a blue sector or black space. No Ships, no stars, ... nothing?
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Sorry. I find it hard to believe that the advice given above is "Stop complaining, there's nothing that can be done. Stop playing STO and play Minecraft. Stop posting your problems" in a forum specifically for PC & Technical Issues.

    STO ran fine since release, S4 comes out and now lots of people on varied connection all over the world can't connect or get booted shortly after connecting, so it's obviously our connections?

    I've tried on wireless/DSL and wired/cable connections and gotten the same problem only since S4. I know it's going to take some time for Cryptic to track this down and fix it... but they aren't as incompetent as you think or we'd never have gotten this far in development.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    I don't doubt their ability to solve the issues. What I am frustrated by is that there seems to be virtually no customer relations, viz. telling the community, "hey guy and gals, we're aware of, and acknowledge the problem and are looking into it." But, instead of that I have only received "walkarounds" like, "Check your hardware. No - its steam's fault. No, I meant its your connection. And of course - your provider is to blame... etc" Cryptic, should stop these rumoured issues in their tracks.

    Right now, I am just feeling like if they do respond, I would only be thinking, "Why didn't you just say so..."
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Im not trying to be a jerk about this and as a IT professional I get a little aggravated being treated like a child and told something I know is not true.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    And I thought it was just me! Totally unplayable, very dissapointing because I really want to play!! But it is frustrating trying to run into a different room, just to 'pop' back to where I first started, not to mention having to wait a LONG time to play a mission. I'm new to MMO's, are they all like this? Im from the UK btw, with no other internet issues.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    same problem here after the latest patch (UK also)

    @gianderosa1990 - no its not usually like this
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    It's unplayable, if this doesn't get fixed soon I'll have to cancel my account not that I wish too. :(
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    same issue here in central Canada. started yesterday. completely unplayable, and it gets worse and worse till i get huge connection error lengths and finally disconnected.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    It's cool. Never thought that any of you would accept my advice. All I am saying is that I have been in your position and you are just hitting your head against a brick wall.

    You will not get any response here apart from the usual "Ops are monitoring the situation" and "have you tried blah blah".

    So get annoyed (and quite rightly so), but don't give birth to your colon over it is my point.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    If you are still having problems:

    *Always* run a tracert. Find out which hops you are taking and where the lag starts.
    *Always* use the nettest tool to check if you are able to connect properly.
    *Always* add from where you are playing (I don't need your address, but we do need to know where in the world you are and what your internet service provider is)

    Tracert patchserver.crypticstudios.com to check your routing.

    You can run tracerts from a windows prompt or through online tools; select that which works best for you.

    Nettest:
    Go to files.champions-online.com/nettest.exe
    Download this file and run it
    A command prompt should appear running the test automatically
    Copy and paste the results to the forum

    Good nettest results have column 1 and 3 with values between 300- 500kb/sec, column 2 with 20kb/sec . Values lower than this indicate some sort of network problem between your computer and the game servers. Problems can include port blocking, port filtering, trafic throttling, or ISP issues.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    There ya go, the post above is ALL you will get. FROM ANYONE.

    Now stop hurting the wall with your head people.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Yeah, after today's update I am still having the same problems. I have to restart the client about 20 times per hour, and that's not an exaggeration. Oh well, maybe I will try STO again sometime next year, as of right now it's unplayable. It's a shame, because I really liked the game -- I just wish it worked.
  • Archived PostArchived Post Member Posts: 2,264,498 Arc User
    edited July 2011
    Folks, this type of thread is unproductive and does not help anyone.
    We're asking for more information from users to be able to check what problems there may be. If you do not wish to provide this information on the forums, that's totally fine. You may also at any time open a technical support request ticket.

    But please: Threads such as this one will not help us find the issue and as such nor help the affected players find a resolution.

    Thank you for your understanding.
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